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AIR CHINA customer review :  25 July 2010 by William McIntyre   (France)

Paris-Beijing-Tokyo-Hong Kong. Disappointed by the lack of in-flight entertainment (a film being shown on a distant monitor which could not be seen properly) and catering was minimal. This was repeated on all our other five flights. However, despite the age of the aircraft and the minimal service standards, the flights were on time and it was very good value. Beijing airport international transfers are very poorly signposted and the staff rude, it seemed a miracle that we caught our connecting flights! The airline does have a budget feel to it.

AIR CHINA customer review :  22 July 2010 by C Williams   (UK)

Osaka-Beijing-Ho Chi Minh City (via Nanning), economy class. Airline cancelled our original flights 3 weeks before departure, without telling us directly. International call centre was useless, requiring going to Air China offices in London in person. Then tried to claim the flight had been cancelled for 5 months and blamed 3rd party agent for lack of communication (untrue since had rung Air China requesting seat change 2 months prior to departure and no mention made of cancellation). Communication thereafter regarding itinerary change was extremely poor. O board, all planes were old, particularly between Beijing and HCMC. Signposting for connecting flights in Beijing airport dreadful and confusing; airport staff contradicted themselves, immigration and security process extremely arduous, staff unfriendly. Onboard staff were also unfriendly. No entertainment on any flight. Vegetarian meals ordered were not delivered on 2 of the 3 legs of the journey - had to ask staff for something without meat, to displeased reactions. Bathrooms were dreadful. During technical stop at Nanning all passengers were made to disembark aircraft and exit the airport as if leaving - there was no proper transfer process. This is turn meant having to fill in new forms upon re-entering, undergoing renewed security measures and giving up all liquids - there was nowhere after security to replenish. Staff at airport again very rude. On arrival in Ho Chi Minh City it emerged the airline had lost all passengers' bags during the technical stop in Nanning - these were not delivered for over 48 hours. Dreadful service, extremely stressful and unpleasant and will not fly this airline again.

AIR CHINA customer review :  20 July 2010 by Anders Tham   (Sweden)

Beijing to Stockholm. Cabin, seat and toilet are old. Central entertainment screen was blurred and the sound does not work! The food and drink as economical as it can get. Cabin crew, except one, were below standard.

AIR CHINA customer review :  20 July 2010 by S Mai   (China)

SHA-PEK on Boeing 747-400 Combi, flight delayed for 40 minutes because of air traffic control. The snack was good but inflight entertainment was bad. The service onboard was nice but the attendants really need to improve their spoken English.

AIR CHINA customer review :  12 July 2010 by S Mai   (China)

PEK-SHA in a Boeing 777-200, flight delayed for 2 hours because of bad weather in Shanghai. No detailed information about the delay was provided. Poor in flight entertainment options and the only movie was terrible. Snack was delicious and the service was good.

AIR CHINA customer review :  4 July 2010 by N Werner   (Switzerland)

Hangzhou to Beijing in Y class. As my travelling companion is a Star Alliance Gold member, we could check in at the First class counter and bypass the lines for normal check in. We were allocated seats by window exit of this A320 which had slightly more legroom. Before that we visited the lounge which was ok for a regional airport but nothing special. The lounge was open, which meant that we could hear an announcement every minute which was annoying. Boarding was ok, but by bus. Dinner was served, which was either beef with rice or chicken with rice. The food was so-so but then the flight was only 1h 50min. In Europe you would not even get a meal. Flight attendants were friendly but not in the same league as other Asian carriers. We arrived at terminal 3 in Beijing and got our bags fairly quickly. All in all an ok flight which arrived on time.

AIR CHINA customer review :  25 June 2010 by O Vuigner   (Switzerland)

RGN-KMG and PVG-MXP in Y class. PVG-MXP an aging A340, clean though, except the toilets (not cleaned during the flight). No personal entertainment screens, seat decent. Food ok, served dinner after leaving Shanghai and breakfast before arriving in Milan. Crew not too friendly but neither rude, English could be better though. RGN-KMG on a 737-800, short flight, half empty and terrible food - one small hamburger!. Crew English language skills rather poor. I also flew various domestic sectors and found them acceptable with the exception of food on board, which is scarce and of rather bad quality. Domestic cabin crew English skills in general quite poor.

AIR CHINA customer review :  22 June 2010 by A Yeraliyev   (Kazakhstan)

PEK-CZX-PEK in Y. Check-in both at PEK and Changzhou easy, luggage is ready for collection in no time. Both flights on time, hot meal service on outbound flight and tasty sandwich on the way back. Attendants friendly, speak decent English. Legroom in rather tired 737's is alright but I am only 174cm so this might not work just as fine for someone anything taller then me. Overall pleasant experience for a short domestic flight. And fare was really a bargain!

AIR CHINA customer review :  17 June 2010 by Paul Store   (UK)

My wife and I flew LHR to PEK and back in economy in June 2010. The service is efficient, the seats are seats, food is airline food and on both of our flights only one toilet worked! The inflight entertainment was okay.. However, we got there and back at a fraction of the price of other airlines, we were fed and watered and if you just want to get where you are going, then Air China is no better or worse than other carriers.

AIR CHINA customer review :  3 June 2010 by A Hansen   (Norway)

PEK-HND on an A321. Check-in swift, flight on time, got emergency exit. Was greeted by smiling flight attendants who spoke understandable English. Unlike other reviews, they were not stingy on the drinks at all, and came several rounds. Entertainment consisted of Chinese comedy show and commercials on overhead screens, but flight was only 3 hours or so, so no big deal. The only let down was the food. I chose the Chinese breakfast and it was quite horrid. But all in all a good experience. I also consider it a major advantage that the flew to Tokyo Haneda Airport which is much closer to downtown Tokyo than Narita.

AIR CHINA customer review :  2 June 2010 by S Heard   (UK)

London to Beijing. The outgoing flight was acceptable but the return flight was uncomfortable as there was insufficient leg room, crammed up to the seat in front for an 11 hrs+ flight. The quality of the food was terrible. We were given sufficient drinks. English language in- flight films the same as the outgoing and not particularly good choices. We had a connecting flight from Hong Kong to Beijing on the homebound journey with Air China and that was fine with adequate leg room, so why the reduction on the long haul? We had 8 flights in 18 days and the domestic flights on other Chinese airlines were all fine and efficient.