Air China Passenger Reviews and Air China Customer Trip Reports   Air China   165 reviews an official 3-Star Airline   Add your Air China Review   Air China official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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AIR CHINA customer review :  16 March 2010 by Bruce Beresford  (UK)

LHR to PEK and back turned out to be a pleasant experience with very efficient and friendly crew. Leg room was comfortable - I am 187cm and sometimes leg space is an issue. Being a star alliance gold holder, I was favourably treated with a seat up front in economy and presented with a newspaper. The lounge access was great in both London and Beijing and my only criticism on LHR-PEK that 2 out of the 4 toilets were placed out of order and from what I saw, it seemed that passengers had never encountered a toilet before and didn't know how to use them rather than an issue with crew not keeping them clean. PEK-LHR was delayed - the snow didn't help but staff did their best serving food and drinks early although I must say, I would have preferred to have waited in the lounge.

AIR CHINA customer review :  27 February 2010 by A Tan  (Singapore)

Cannot believe that 767-300s are still used SIN-PEK/PEK-SIN. Seat recline and pitch in Business class does not come across as much better than some airlines Economy. Entertainment near non-existent save for newspapers and a very limited music program. Overhead video programs were played throughout the flight and both legs (different aircraft), the sound system was down. Never mind that nobody in the cabin was even watching the screen as the video played was a jumping throughout its airtime. Food was ample in quantity and not quality. No wine refill offered unless asked. Likewise for slippers and headsets on the way back.

AIR CHINA customer review :  20 February 2010 by G Davis  (USA)

PEK-ULN on 737-300. Fast check in, departed on time, served a hot meal. English capabilities of FAs not great, but good enough. I was not expecting much, but this flight was fine. Seat pitch must be around 29 inches in economy. Go for the exit row over the wing if you are tall, as this has tons of leg room.

AIR CHINA customer review :  20 February 2010 by Peter Ritchie  (China)

In one trip managed to stuff up both legs. First time Shenyang to Beijing we were held on plane and eventually disembarked due to faulty cargo door. Late by four hours, missed connecting flights to Australia. On the way back, Air China forgot to load one pallet worth of luggage at Beijing containing my wife's bag including all her 50th birthday presents. Turned up on the next flight but no information given as to whereabouts until then.

AIR CHINA customer review :  20 February 2010 by Jane Richardson   (Hong Kong)

Guangzhou to Beijing. I was very pleasantly surprised. A330 plane had large personal TVs in each seat with AVOD. The flight attendants were attentive and pleasant. The cabin lights were dimmed at the appropriate time and seats are roomy (34 inch legroom) - the seats are of the new design that slide forward when you recline meaning that my space was not encroached upon in the way it usually is.

AIR CHINA customer review :  17 February 2010 by Mardhiah Sabri   (Korea)

ICN-PEK-CDG return trip. My special kosher meal was alright, no issues with assigned seat. On PEK-CDG A330 there was no personal AVOD, just shared overhead monitors showing 3 boring movies throughout the journey. Toilet was dirty after half leg of the journey. Air China gets me from A to B, and that's all I need for the price I paid.

AIR CHINA customer review :  11 February 2010 by Chris Rutgers   (Australia)

SYD-PEK-CTU return. Flight Attendants helpful and polite, happy to get me a cold beer when I asked for one on international flights. Flight was late departing Chengdu but Air China gave us a meal and sent us to a 4 star hotel and later issued passengers with 300 yuan. They were helpful with my fragile luggage on my trip home too. Only criticism is that there are limited movies in English on AVOD but I still managed to watch a movie on both international flights. I paid a little over $900 for my 4 flights so no major complaints from me.

AIR CHINA customer review :  10 February 2010 by A Ahmad   (Malaysia)

Kuala Lumpur-Beijing return. Inattentive attendants who raised their voices at passengers and barely spoke any English and hard seats. Poor inflight entertainment. My section had to share one 13-inch tv screen on the ceiling with a black & white Chinese movie playing that had no subtitles. Flight attendants ignored the passenger in front of me who had her seat reclined during take off.

AIR CHINA customer review :  23 January 2010 by F Flarx   (Germany)

FRA - PVG: 2 hours delay. Aircraft was an A340-300, looked very old and dirty. Some seat cushions were loose but seats comfortable to sleep on (angled lie-flat). Not so good food but crew okay and friendly.

AIR CHINA customer review :  23 January 2010 by N Ellis   (UK)

LHR-PEK-SYD return. Air China was the cheapest flight I could find by some way. My experience of Air China was that you get what you pay for. Legroom was poor and there was a black box under my feet all the way there and back. The inflight entertainment would've been ok if they changed the films between flights, but the films didn't change the whole way there or back so was struggling to find anything to watch. The food was okay, but too much chinese food in such a short space of time, and no alternatives, aside from porridge at one point - this is to be avoided at all costs, some watery looking gloop with cabbage in it. Staff were efficient but not friendly. Beijing airport was clean and sterile. Having a security check between flights on stopovers is new to me - took forever, there were only 4 desk staff and hundreds of passengers, and a lot of people got very stressed as they were close to missing their onward flights, luckily we had hours to wait between. At the airport staff were pretty miserable and rude at times. There were no showers to use there without paying about £10, and nowhere comfortable to sit. I wouldn't fly Air China again, despite it being cheapest, I found myself wishing I'd paid the extra £200 or so to fly with any someone else. That said, as a means to an end, they get you there cheaply, if not particularly pleasantly. And all 4 of our flights left on schedule.

AIR CHINA customer review :  9 January 2010 by Gabriela Grigorean   (Italy)

Sydney to Shanghai and Shanghai to Milan flights, both awful. Dirty plane, blankets have previous passengers' hair/napkin bits, food stains. Toilets not cleaned, toilet paper not replenished, no hand-towels, only thin kleenex, soap not refilled, awful smell. Food inedible, hot on one side, frozen on other - very greasy. Coffee undrinkable, no milk only high-glucose powder creamer. Entertainment system - TVs from ceiling sparsely spaced, so subtitles not legible. Only two movies shown in the 14 hr flight from Shanghai to Milan, and they were stopped half-way through for no reason.

AIR CHINA customer review :  8 January 2010 by Donna Kershaw   (USA)

Sydney to Beijing return with Air China on an A330-200. Check-in at Sydney handled by Qantas and took 25 minutes. Boarding disorganised as the mostly Chinese passengers were unruly. Forward flight on time, return flight some 90 minutes late without apology. No amenity kits for economy on either flight (11+ hours each way!). Two small hot meals provided consisting of meat and rice. 2 drink runs undertaken with very small paper cups and unchilled drinks. Personal TV screens are fitted, although the selection is very limited and most programming in Mandarin Chinese. Seat pitch tolerable. 2-4-2 layout. Toilets not kept very clean. Crew polite but indifferent; they will disappear for hours on end. Price was $1100 AUD return which was good. Air China is passable if you are not concerned about service and comfort.

AIR CHINA customer review :  1 January 2010 by N Endres   (USA)

FRA to SYD via Shanghai. Inbound flight arrived 5h late in Frankfurt, no explanation, no rebooking, even if it meant missing a connection in Shanghai. No rerouting through Beijing because no availability. It wasn't until I played my trump card that the incompetent and inflexible ticketing agent did something - according to EU law, if the flight is 4h late, each passenger is entitled to 600 Euros (cash) in compensation. I teamed up with five other Sydney travelers, and at the prospect of thousands of Euros in compensation, the agent's face turned red and she got worried. Miraculously, FRA to Beijing became available. Connecting in Beijing was horrible (details would be tedious and repetitive). The flights, however, were fine. Oh, and here's the last straw - if you call Air China on Christmas day, the answering machine will tell you to call back the next day.Nice in-flight crew, absolutely awful ground staff, even in Frankfurt.

AIR CHINA customer review :  24 December 2009 by H Bond   (China)

JFK-PEK. A bearable flight with terrible food and no personal in-flight entertainment/TV. Plane a bit on the shabby side. Many passengers ignored the fasten your seat belt signs, turbulence warnings and attendants and were quite loud. No personal tv screens. For economy section, one Chinese movie being shown projected onto bulkhead wall. Impossible to see the movie as most of it was obscured by fellow passengers and seats. No subtitles other than Chinese. On either side of the cabin towards the very front were small TVs showing the movie as well. Bring your own entertainment. Had a vegetarian meal. Consisted of burnt (black on one side) very greasy stir fried noodles. Found one sliver of celery and one of cabbage. Terrible food. Flight attendant English was ok. Wouldn't fly again, only took it as a last minute flight.