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Air China Passenger Reviews and Air China Customer Trip Reports
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AIR CHINA customer review : 16 March 2010 by Bruce Beresford (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to PEK and back turned out to be a pleasant experience with very efficient and friendly
crew. Leg room was comfortable - I am 187cm and sometimes leg space is an issue. Being a star
alliance gold holder, I was favourably treated with a seat up front in economy and presented
with a newspaper. The lounge access was great in both London and Beijing and my only criticism
on LHR-PEK that 2 out of the 4 toilets were placed out of order and from what I saw, it seemed
that passengers had never encountered a toilet before and didn't know how to use them rather
than an issue with crew not keeping them clean. PEK-LHR was delayed - the snow didn't help but
staff did their best serving food and drinks early although I must say, I would have preferred
to have waited in the lounge.
AIR CHINA customer review : 27 February 2010 by A Tan (Singapore)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Cannot believe that 767-300s are still used SIN-PEK/PEK-SIN. Seat recline and pitch in
Business class does not come across as much better than some airlines Economy. Entertainment
near non-existent save for newspapers and a very limited music program. Overhead video
programs were played throughout the flight and both legs (different aircraft), the sound
system was down. Never mind that nobody in the cabin was even watching the screen as the video
played was a jumping throughout its airtime. Food was ample in quantity and not quality. No
wine refill offered unless asked. Likewise for slippers and headsets on the way back.
AIR CHINA customer review : 20 February 2010 by G Davis (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PEK-ULN on 737-300. Fast check in, departed on time, served a hot meal. English capabilities
of FAs not great, but good enough. I was not expecting much, but this flight was fine. Seat
pitch must be around 29 inches in economy. Go for the exit row over the wing if you are tall,
as this has tons of leg room.
AIR CHINA customer review : 20 February 2010 by Peter Ritchie (China)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
In one trip managed to stuff up both legs. First time Shenyang to Beijing we were held on
plane and eventually disembarked due to faulty cargo door. Late by four hours, missed
connecting flights to Australia. On the way back, Air China forgot to load one pallet worth of
luggage at Beijing containing my wife's bag including all her 50th birthday presents. Turned
up on the next flight but no information given as to whereabouts until then.
AIR CHINA customer review : 20 February 2010 by Jane Richardson (Hong Kong)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Guangzhou to Beijing. I was very pleasantly surprised. A330 plane had large personal TVs in
each seat with AVOD. The flight attendants were attentive and pleasant. The cabin lights were
dimmed at the appropriate time and seats are roomy (34 inch legroom) - the seats are of the
new design that slide forward when you recline meaning that my space was not encroached upon
in the way it usually is.
AIR CHINA customer review : 17 February 2010 by Mardhiah Sabri (Korea)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ICN-PEK-CDG return trip. My special kosher meal was alright, no issues with assigned seat. On
PEK-CDG A330 there was no personal AVOD, just shared overhead monitors showing 3 boring movies
throughout the journey. Toilet was dirty after half leg of the journey. Air China gets me from
A to B, and that's all I need for the price I paid.
AIR CHINA customer review : 11 February 2010 by Chris Rutgers (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-PEK-CTU return. Flight Attendants helpful and polite, happy to get me a cold beer when I
asked for one on international flights. Flight was late departing Chengdu but Air China gave
us a meal and sent us to a 4 star hotel and later issued passengers with 300 yuan. They were
helpful with my fragile luggage on my trip home too. Only criticism is that there are limited
movies in English on AVOD but I still managed to watch a movie on both international flights.
I paid a little over $900 for my 4 flights so no major complaints from me.
AIR CHINA customer review : 10 February 2010 by A Ahmad (Malaysia)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Kuala Lumpur-Beijing return. Inattentive attendants who raised their voices at passengers and
barely spoke any English and hard seats. Poor inflight entertainment. My section had to share
one 13-inch tv screen on the ceiling with a black & white Chinese movie playing that had no
subtitles. Flight attendants ignored the passenger in front of me who had her seat reclined
during take off.
AIR CHINA customer review : 23 January 2010 by F Flarx (Germany)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA - PVG: 2 hours delay. Aircraft was an A340-300, looked very old and dirty. Some seat
cushions were loose but seats comfortable to sleep on (angled lie-flat). Not so good food but
crew okay and friendly.
AIR CHINA customer review : 23 January 2010 by N Ellis (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-PEK-SYD return. Air China was the cheapest flight I could find by some way. My
experience of Air China was that you get what you pay for. Legroom was poor and there was a
black box under my feet all the way there and back. The inflight entertainment would've been
ok if they changed the films between flights, but the films didn't change the whole way there
or back so was struggling to find anything to watch. The food was okay, but too much chinese
food in such a short space of time, and no alternatives, aside from porridge at one point -
this is to be avoided at all costs, some watery looking gloop with cabbage in it. Staff were
efficient but not friendly. Beijing airport was clean and sterile. Having a security check
between flights on stopovers is new to me - took forever, there were only 4 desk staff and
hundreds of passengers, and a lot of people got very stressed as they were close to missing
their onward flights, luckily we had hours to wait between. At the airport staff were pretty
miserable and rude at times. There were no showers to use there without paying about £10, and
nowhere comfortable to sit. I wouldn't fly Air China again, despite it being cheapest, I
found myself wishing I'd paid the extra £200 or so to fly with any someone else. That said,
as a means to an end, they get you there cheaply, if not particularly pleasantly. And all 4
of our flights left on schedule.
AIR CHINA customer review : 9 January 2010 by Gabriela Grigorean (Italy)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney to Shanghai and Shanghai to Milan flights, both awful. Dirty plane, blankets have
previous passengers' hair/napkin bits, food stains. Toilets not cleaned, toilet paper not
replenished, no hand-towels, only thin kleenex, soap not refilled, awful smell. Food inedible,
hot on one side, frozen on other - very greasy. Coffee undrinkable, no milk only high-glucose
powder creamer. Entertainment system - TVs from ceiling sparsely spaced, so subtitles not
legible. Only two movies shown in the 14 hr flight from Shanghai to Milan, and they were
stopped half-way through for no reason.
AIR CHINA customer review : 8 January 2010 by Donna Kershaw (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney to Beijing return with Air China on an A330-200. Check-in at Sydney handled by Qantas
and took 25 minutes. Boarding disorganised as the mostly Chinese passengers were unruly.
Forward flight on time, return flight some 90 minutes late without apology. No amenity kits
for economy on either flight (11+ hours each way!). Two small hot meals provided consisting of
meat and rice. 2 drink runs undertaken with very small paper cups and unchilled drinks.
Personal TV screens are fitted, although the selection is very limited and most programming in
Mandarin Chinese. Seat pitch tolerable. 2-4-2 layout. Toilets not kept very clean. Crew polite
but indifferent; they will disappear for hours on end. Price was $1100 AUD return which was
good. Air China is passable if you are not concerned about service and comfort.
AIR CHINA customer review : 1 January 2010 by N Endres (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
FRA to SYD via Shanghai. Inbound flight arrived 5h late in Frankfurt, no explanation, no
rebooking, even if it meant missing a connection in Shanghai. No rerouting through Beijing
because no availability. It wasn't until I played my trump card that the incompetent and
inflexible ticketing agent did something - according to EU law, if the flight is 4h late, each
passenger is entitled to 600 Euros (cash) in compensation. I teamed up with five other Sydney
travelers, and at the prospect of thousands of Euros in compensation, the agent's face turned
red and she got worried. Miraculously, FRA to Beijing became available. Connecting in Beijing
was horrible (details would be tedious and repetitive). The flights, however, were fine. Oh,
and here's the last straw - if you call Air China on Christmas day, the answering machine will
tell you to call back the next day.Nice in-flight crew, absolutely awful ground staff, even in
Frankfurt.
AIR CHINA customer review : 24 December 2009 by H Bond (China)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-PEK. A bearable flight with terrible food and no personal in-flight entertainment/TV.
Plane a bit on the shabby side. Many passengers ignored the fasten your seat belt signs,
turbulence warnings and attendants and were quite loud. No personal tv screens. For economy
section, one Chinese movie being shown projected onto bulkhead wall. Impossible to see the
movie as most of it was obscured by fellow passengers and seats. No subtitles other than
Chinese. On either side of the cabin towards the very front were small TVs showing the movie
as well. Bring your own entertainment. Had a vegetarian meal. Consisted of burnt (black on one
side) very greasy stir fried noodles. Found one sliver of celery and one of cabbage. Terrible
food. Flight attendant English was ok. Wouldn't fly again, only took it as a last minute flight.
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