AIR CHINA Customer Reviews and Passenger Trip Reports an official 3-Star Airline   Add your Air China review   Air China official 3 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status Air China Customer Reviews = 157

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AIR CHINA customer review :  23 January 2010 by F Flarx   (Germany)

FRA - PVG: 2 hours delay. Aircraft was an A340-300, looked very old and dirty. Some seat cushions were loose but seats comfortable to sleep on (angled lie-flat). Not so good food but crew okay and friendly.

AIR CHINA customer review :  23 January 2010 by N Ellis   (UK)

LHR-PEK-SYD return. Air China was the cheapest flight I could find by some way. My experience of Air China was that you get what you pay for. Legroom was poor and there was a black box under my feet all the way there and back. The inflight entertainment would've been ok if they changed the films between flights, but the films didn't change the whole way there or back so was struggling to find anything to watch. The food was okay, but too much chinese food in such a short space of time, and no alternatives, aside from porridge at one point - this is to be avoided at all costs, some watery looking gloop with cabbage in it. Staff were efficient but not friendly. Beijing airport was clean and sterile. Having a security check between flights on stopovers is new to me - took forever, there were only 4 desk staff and hundreds of passengers, and a lot of people got very stressed as they were close to missing their onward flights, luckily we had hours to wait between. At the airport staff were pretty miserable and rude at times. There were no showers to use there without paying about £10, and nowhere comfortable to sit. I wouldn't fly Air China again, despite it being cheapest, I found myself wishing I'd paid the extra £200 or so to fly with any someone else. That said, as a means to an end, they get you there cheaply, if not particularly pleasantly. And all 4 of our flights left on schedule.

AIR CHINA customer review :  9 January 2010 by Gabriela Grigorean   (Italy)

Sydney to Shanghai and Shanghai to Milan flights, both awful. Dirty plane, blankets have previous passengers' hair/napkin bits, food stains. Toilets not cleaned, toilet paper not replenished, no hand-towels, only thin kleenex, soap not refilled, awful smell. Food inedible, hot on one side, frozen on other - very greasy. Coffee undrinkable, no milk only high-glucose powder creamer. Entertainment system - TVs from ceiling sparsely spaced, so subtitles not legible. Only two movies shown in the 14 hr flight from Shanghai to Milan, and they were stopped half-way through for no reason.

AIR CHINA customer review :  8 January 2010 by Donna Kershaw   (USA)

Sydney to Beijing return with Air China on an A330-200. Check-in at Sydney handled by Qantas and took 25 minutes. Boarding disorganised as the mostly Chinese passengers were unruly. Forward flight on time, return flight some 90 minutes late without apology. No amenity kits for economy on either flight (11+ hours each way!). Two small hot meals provided consisting of meat and rice. 2 drink runs undertaken with very small paper cups and unchilled drinks. Personal TV screens are fitted, although the selection is very limited and most programming in Mandarin Chinese. Seat pitch tolerable. 2-4-2 layout. Toilets not kept very clean. Crew polite but indifferent; they will disappear for hours on end. Price was $1100 AUD return which was good. Air China is passable if you are not concerned about service and comfort.

AIR CHINA customer review :  1 January 2010 by N Endres   (USA)

FRA to SYD via Shanghai. Inbound flight arrived 5h late in Frankfurt, no explanation, no rebooking, even if it meant missing a connection in Shanghai. No rerouting through Beijing because no availability. It wasn't until I played my trump card that the incompetent and inflexible ticketing agent did something - according to EU law, if the flight is 4h late, each passenger is entitled to 600 Euros (cash) in compensation. I teamed up with five other Sydney travelers, and at the prospect of thousands of Euros in compensation, the agent's face turned red and she got worried. Miraculously, FRA to Beijing became available. Connecting in Beijing was horrible (details would be tedious and repetitive). The flights, however, were fine. Oh, and here's the last straw - if you call Air China on Christmas day, the answering machine will tell you to call back the next day.Nice in-flight crew, absolutely awful ground staff, even in Frankfurt.

AIR CHINA customer review :  24 December 2009 by H Bond   (China)

JFK-PEK. A bearable flight with terrible food and no personal in-flight entertainment/TV. Plane a bit on the shabby side. Many passengers ignored the fasten your seat belt signs, turbulence warnings and attendants and were quite loud. No personal tv screens. For economy section, one Chinese movie being shown projected onto bulkhead wall. Impossible to see the movie as most of it was obscured by fellow passengers and seats. No subtitles other than Chinese. On either side of the cabin towards the very front were small TVs showing the movie as well. Bring your own entertainment. Had a vegetarian meal. Consisted of burnt (black on one side) very greasy stir fried noodles. Found one sliver of celery and one of cabbage. Terrible food. Flight attendant English was ok. Wouldn't fly again, only took it as a last minute flight.

AIR CHINA customer review :  16 December 2009 by A Smith   (Australia)

Biggest disaster of a flight ever. CTU to JZH in economy, on an A319. Scheduled to depart at 6.40, arrived at airport at 5am to discover flight inexplicably delayed with no announcements whatsoever. Furthermore as the aircraft was parked on a remote stand we were all crammed into the tiny waiting area (shared with a China Eastern and Sichuan Air flight - all in all about 400 pax). No information whatsoever except for hollow pre-programmed delya announcements. These announcements did not include why and how long the delay was for. Finally boarding was called and pax started shoving their boarding passes at the poor gate agent. After everyone all trying to board first we sat on the plane for another two hours, again with no announcements, we were served water though, acceptable for a 30 minute flight. After almost 4 and a half hours plane finally departed - remainder of trip uneventful. Terrible management on behalf of both Air China and Chengdu Airport- it was not after I arrived at JZH I was informed through a third party that the delay was due to snow on the runway and a military operation.

AIR CHINA customer review :  13 December 2009 by Chris Solomons   (Australia)

SYD-PEK-SHE return. Business cabin, first impression was that the seats were quite a lot smaller than I'm used to in Business , and the angle of the fully recline position was not great - during the night I kept sliding down the seat, most annoying and made sleeping uncomfortable. Cabin was quite grubby, but this is typical of mainland china airlines, staff ok, nothing great - did the job like robots. Value for money, as this was the most direct flight then the value was not to bad, however I would have preferred SQ for another $500 and 3 hours in hindsight.

AIR CHINA customer review :  26 November 2009 by Alain Kupferman   (France)

Air China is reasonably good, though I would not give them 4 stars for business flight (meal economy type, they must be saving on drinks and desserts, coffee was not offered on a long-haul flight after dinner), staff rather indifferent (that was on the way from Francfort to Beijing) On the way back, I was delayed, coming on Air China from Hangzhou (bad weather in Beijing, will probably appear later in the satistics as pollution-free day) and had to catch a connecting Air China flight to Frankfurt. I was told ground staff would be waiting for me. The Frankfurt flight departed just when we landed. There was no ground staff at the door. Transfer desk is useless: they send you to ticketing, in ticketing, you have to wait in queue (whereby Chinese people do not queue, they just push you away), and when you are done with ticketing, you wait in queue (same style as before) to get accomodation. The whole procedure took almost 3 hours. The hotel is paid by CA, but, even if you fly business class, Air Chinais so stingy that you have to pay a supplement to the hotel in order to have a single room. Air China has no coordination, does not give information and lacks organisation