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Air China Passenger Reviews and Air China Customer Trip Reports



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Air China Customer review :  9 January 2013 by M Relander (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-PEK-HKT and HKT-PEK-FRA, Dec-Jan 2013. All other flights were delayed except the return flight PEK- FRA. Planes were clean, staff kind, the meals were the most tasty I have had on a plane. The movies on the FRA-PEK and PEK-FRA were new and good quality. Headphones were free, which is unusual. All in all very satisfied. One thing I would recommend is: Increase the volume on the announcements.



Air China Customer review :  2 January 2013 by D Taylor (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Shanghai return. No online check-in internationally, no advance seat selection unless you call in more than three days in advance (which they don't tell you), terrible customer service - the agent I got wanted to help, but was unable to do anything. She recommended I contact Complaints, and gave me a phone number that was out of service. Shanghai Pudong staff didn't even have a complaints protocol, didn't care. My seat in disrepair - mine was slanted downward, meaning that I couldn't relax without slipping into the footwell. Flight came in to Frankfurt late - they didn't advise about coming in late until just before landing, when I found out I was missing my connection.



Air China Customer review :  2 January 2013 by D Row (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Bangkok from New York via Beijing in business class, December 25, 2012. Flight from JFK to PEK was on an older 747. The seats do not lie flat and do not work well. Aircraft was dirty, the individual TV screen was fuzzy, the movie choice was bad, but the food adequate, however, the service was poor. Seats on the PEK to BKK did not work well. You get what you pay for.



Air China Customer review :  31 December 2012 by Michael Pobjoy (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-MEL via Beijing and Shanghai. Visa for Australia sorted out by Air China staff at check in after problems arose. Flights on time and all went well. Uncomfortable wait in Beijing for 9 hrs with little comfort before next flight. Can't understand why we were moved through immigration and around airport terminals, to find out that the next flight was from the next airline bay! Planes were good conditioned airbus 330s, food was good with choice every time, plenty of fluids passed out by staff. Seat comfort onboard to Australia uncomfortable but better on return. Flight late leaving UK, on time in to Australia but late landing due to bad weather.



Air China Customer review :  28 December 2012 by Andy Lam (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Beijing. Wanted to fly Hong Kong to Toronto direct but booked flights with points and this routing was the only one available. Aircraft was an old and tired Boeing 777. A bit dirty around the seat area. We flew business and my foot rest was broken and could not be adjusted by the power button. When the seat in front was in the full recline position, it encroached onto my space quite a bit. Flight was set for 2.20pm and it left on time and arrived in Beijing 15 minutes early, good for me as I had a rather tight connection. The snack was a salad and fried rice. Food was just barely adequate which I didn't finish. Flight attendants spoke some English enough to get by. Would not choose this airline unless I have no choice.



Air China Customer review :  20 December 2012 by D Moyeung (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK-NRT, 12/12/12. First flight A321, cabin crew excellent although the English speaking FA had a very heavy accent which made it a little difficult to understand her. Service very attentive, they actually opened the slippers and blanket pouches for you. Meal service came and they opened the tray tables for you. Breakfast however was watery eggs, tasteless chicken sausage and spinach. In the past I have always found catering from HKG to be excellent, but this was far from what is usual. Transit in Beijing was good, arrived and departed from hard stands, business class passengers had their own minibus to take them to and from the terminal. However, transit in PEK meant going through an immigration check and there was only one open desk which the immigration officer took 10 mins or more on the passengers ahead of me on line. PEK to NRT on 738 with only 8 seats. Catering was sub par, the steak was overcooked and the appetizers were brown tofu and dried fish. Again though the cabin crew were excellent.



Air China Customer review :  18 December 2012 by T Crosthwaite (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class Beijing-Sydney, only recently upgraded to 777-300 service. Priority boarding for an on-time departure, and early arrival. Friendly and welcoming service (with reasonable English skills) and very comfy lie-flat seating including a warm cotton duvet and good sized pillow. 2-2-2 seating 'angled' including a large screen with customizable moving map functionality that was as much fun as the entertainment selection. Food good but not a large selection and a limited selection of drinks but no big deal. Would definitely recommend.



Air China Customer review :  13 December 2012 by C Tudehope (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The staff, outside meal times, were non-existent and chatting amongst themselves in the galleys. I wasn't expecting much English - but at least enough to me what was going to be in my meal. The entertainment system at my seat didn't work and when I alerted a flight attendant it was met with a shrug of the shoulders. HRB-PEK with old aircraft and tired crew. However, offering of blankets and pillows on this flight, as well as offering second meals did slightly improve my opinion such that I did not give the airline a lower rating.



Air China Customer review :  13 December 2012 by D Martinez (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing-Hong Kong. Final leg of a code-share with Turkish Airlines originating in Denmark, transferring in Istanbul, transferring to Air China in Beijing, and completing segment in Hong Kong. Flight was delayed in total 5 hours. Ground staff gave at least 3 separate explanations of the delay. Passengers gathered around the Gate Desk and demanded answers after waiting more than 2 hours. When the flight boarded, passengers came with numerous bags giving no regard to any of the printed limits or specifications on size or weight of carry-on items. The food selection was of significantly low quality. The aircraft itself was dated and seats were below average in terms of comfort. As a frequent international traveler, would not have expected Air China to be included as a Star Alliance member. Will not recommend.



Air China Customer review :  7 December 2012 by C Piovesan (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in July, Sydney to Milan via Beijing round trip. Great price for the trip, service on board was excellent, on all sectors much to my surprise after reading reviews beforehand. Food although average it was plentiful and there were many drink runs throughout. Staff were also very accommodating and professional despite the language barrier but that was expected as it is a Chinese Airline. I will definitely fly Air China more in the future and they should be commended for their onboard service.



Air China Customer review :  5 December 2012 by L Scott (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Vancouver to Beijing, Beijing to Delhi. The flight crew completely ignored economy class, we only saw them at meal times. The other passengers decided they could move seats and sit wherever they pleased and the flight attendants did nothing, I didn't sit in my pre-selected, assigned seat in either direction. The toilets were filthy and the stench was horrid. It was quite a bit cheaper than the other airlines I looked at, but I will not be taking them again on my next trip to India.



Air China Customer review :  27 November 2012 by Alexander Lanzaga (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-PEK-MNL vv, Economy Class, November 2012. One of the best priced tickets to take me were I wanted to go. We flew B777-300 FRA-PEK vv and B737-800 from PEK-MNL vv. Never felt uncomfortable onboard. Aircraft's clean, and spacious on all legs. Entertainment and food on B777-300 excellent. The only that was irritating was the quality of English the crew and ground staff spoke.



Air China Customer review :  9 November 2012 by D Lye (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The price difference between Singapore Airlines and Air China is not huge for SIN PEK. Check-in at Beijing was average. Did not receive clear direction to lounge. Hot food was finished by 830pm so had to go airport cafe for dinner. The male toilet smelled even though it looked clean. Had to take a bus to board the plane. No instruction as to which bus. Business class boarded after economy! Very long seat although the seat can be wider. Very comfortable lie flat bed as I slept 5 hours out of the 6 hour flight. The food was plentiful but not very good quality and drinks selection limited. The flight attendants were actually quite good and attentive, but they lacked product knowledge as four staff unable to work out how to lift the TV screen, and the economy passengers were let to rush into exit on disembarkation! As a 4-Star airline Air China is not on par with Thai Airways or Swiss International.



Air China Customer review :  29 October 2012 by J Maxwell-Owhochukwu (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PEK-LON-PEK-PVG-SYD in early October. The aircraft's deployed on all the legs of the journey were relatively new. Flight attendants pleasant and the inflight food was good. I had my ipad with me so did not check out the IFE. Toilets were regularly cleaned. Flight from PVG to SYD delayed 2 hours. The airline was $400 cheaper that its nearest rival on my preferred route. Will fly Air China again for the right price.






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