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Air China Passenger Reviews and Air China Customer Trip Reports
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Air China Customer review : 15 August 2012 by A Chen (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from JFK to Beijing, supposed to return from MNL back to JFK on July 23. Food was so-so, nothing to
write home about, attendants appeared to have problems with food carts and would push and pull without
looking to see that the cart would be banging into passengers' shoulders. In MNL flights were cancelled,
rebooked, cancelled without explanation. No ground crew or call centres to respond to inquiries. Finally
rebooked back to JFK on Delta, one day later. Communications totally inadequate, not acceptable.
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Air China Customer review : 14 August 2012 by A Odawara (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Very mediocre experience and an airline I'll be avoiding in the future. I was flying direct London to Beijing,
but the quality was worse than some domestic Chinese flights I've taken. I had to change seats a grand total
of 4 times. Each time because my inflight entertainment system wasn't working, and it wasn't until my fourth
seat that the screen was working. During this time the stewards and stewardesses were co-operative in
helping me find a seat, but not kind or apologetic in any way. As for the food, the quality of the Chinese
meal was somewhat better than the Western meal but neither especially good. My main complaint about the
Western meal was the lack of vegetables and meat. The service was perfunctory and the stewardesses stern
and at times rude. I just think they have no concept of what customer service is. They warmed to me slightly
as I speak Mandarin and was travelling by myself. All in all, Air China will get you from A to B, and the
stewardesses will bring you your food and drinks, but whether or not you have a relaxing enjoyable flight is
another matter. Wouldn't recommend them and would prefer to pay extra or fly to China indirect next time to
avoid them.
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Air China Customer review : 8 August 2012 by Steven Cao (China) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Kunming-Shanghai Hongqiao on B738, Beijing-Shanghai Hongqiao on A332, both on time for departure and
arrival. Aircraft's are new and clean, comfortable seat and spacious legroom, blanket was given which was
appreciated for domestic flights. Food and drinks acceptable. Overall enjoyable experience with Air China for
domestic travel.
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Air China Customer review : 3 August 2012 by T Lam (Canada) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Vancouver - Beijing - Hong Kong - Beijing - Delhi - Beijing - Vancouver business class.
3 of those 6 segments were delayed by more than 5 hours! And for one of those segments, that meant
staying overnight at a second-rate hotel outside of the airport. Onboard, service was minimal and the staff act
like they are doing you a favor when they the food and drinks. On the ground, the service is
similarly curt and non-communicative.
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Air China Customer review : 2 August 2012 by A J Taylor (New Zealand) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong to Beijing, flight was a little late leaving but made the time up. Plane was an airbus, looked tired
from the outside but fine inside. Some of the PA announcements were lost in translation but the crew were
friendly and helpful, food was OK, alcohol needed to be purchased, entertainment just local Chinese
television. I would use them again in this part of the world.
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Air China Customer review : 25 July 2012 by K Myler (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London-Beijing-Taipei. Flight was about £200 cheaper than any of the other airlines were offering. I flew Air
France to Shanghai last year and actually Air China compared quite favourably - there wasn't the same degree
of choice with the inflight entertainment but the food was just as good and seats were probably more
comfortable. You aren't provided with a takeaway 'pack' of things on this flight but there is a pillow and
blanket on your seat and there are headphones for entertainment. The toilets were fine (yes, they did get a
bit gross towards the end but that happens on an 11 hour flight) and the staff were accommodating. My
veggie meal wasn't on their list on the first leg of the outward bound journey but when I showed them my
confirmation email they found me one without any fuss. Service at the check-in desks was also perfectly fine.
The long haul planes had a personal television and were pretty full. The shorter flights (Beijing-Taipei) had
communal screens with Chinese TV on them but weren't very full - on the way back I got a whole row of seats
to myself!
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Air China Customer review : 23 July 2012 by M Smith (France) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Shanghai to Shenzhen on Friday evening. Boarding was efficient and the doors closed on time, but
that's when the trouble started. We sat on the tarmac for at least 30 minutes and were then told that we
were waiting for traffic control clearance. Other announcements were made but they were so quiet that I
could not hear what was said. After 1 hour the food came out while we were still waiting on the ground. The
total delay was around 2 hours and 15 minutes before we finally departed. This delay more than doubled the
journey time - very disappointing for what should be a simple domestic flight.
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Air China Customer review : 6 July 2012 by E Robelen (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Return JFK-PEK. Economy. Full flights, on time. Food was not brilliant, but certainly edible. Cabin crew
attentive and cheerful. Plenty of beverages and cold water in between meals. Wine and beer available at no
extra charge. Seats comfortable, even for my 6'3" husband. 744 seating felt roomier than 747. Movie screen
a little hard to see for short people. In truth, most travelers had tablets or laptops playing their own movies
or TV shows. Not much variety in sound system entertainment, but, again, most people were listening to
their own MP3 players or iPods. Bathrooms neat and clean. Whole experience comparable to United return to
Beijing several years ago.
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Air China Customer review : 6 July 2012 by Z Ko (Austria) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MUC-PEK-HKG-PEK-MUC over June and July 2012. Check-in at MUC handled very professionally by Lufthansa.
Assigned a bulkhead seat from MUC-PEK. Legroom is therefore excellent. Cabin crew spoke very poor English,
and showed little enthusiasm. The food is nothing extraordinary - portions were small and bland. IFE is
AVOD, with a reasonable section. PEK-HKG operated by a wet-leased Air Macau A320 - no IFE, same
mechanical service and poor food options. Service on return leg was mediocre. The excellent IFE hardware
with touch screens cannot make up for the lack of film and TV options. Food worse than outbound and the
white wine almost undrinkable. Overall, a cheap way to get from A to B, but don't expect much in the service
department.
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Air China Customer review : 5 July 2012 by P Chon (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ICN-PEK-HKG. Flight from Incheon to Beijing was decent, but when we arrived in Beijing that's when things
fell apart transferring to flight to Hong Kong. After going through immigration and security for the second
time in Beijing with 15 minutes to spare until boarding - rushed to the gate to make it on time. Other
passengers notify me that the flight has been cancelled due to high winds in Hong Kong. When I tried to
speak to a staff member, he really didn't speak much English, so communication was very difficult. They
herded all passengers out of the airport into buses and sent us to a hotel. Told that there isn't any flights to
Hong Kong until the next morning, but won't say exactly what time. Told if we want our own rooms we have
to pay $150.00. A hotel staff member communicates to us that the bus will be leaving at 4am back to the
airport. We get to the airport and finally we're told at the counter that there is a flight at 6.30am to Hong
Kong. What should have been a 5 hr 40 mins travel time turned into a 13+ hour travel time with the airline
hardly communicating what was going on.
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Air China Customer review : 5 July 2012 by B Eisler (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew economy from San Francisco to Beijing. The plane was full. The plane was very old, proven by
ashtrays throughout the plane. My seat was very uncomfortable with little leg room. The food was awful. I
asked for pork and was told she was out of it after a different attendant took it just as I was about to be
served. The chicken was tasteless. The only thing I had to eat was rice. The movie screen picture was
horrible. The flight attendants hid behind curtains and only occasionally came out to hand out warm water. I
flew on 4 flights within China and they all were just as bad.
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Air China Customer review : 18 June 2012 by Federica Alberti (Germany) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Frankfurt to Taipei return. On the way to Taipei I missed the connection at Beijing because the flight was delayed
by two hours. At Beijing airport my luggage was missing, found it eventually, but that took more than one hour. At
the ticket counter I was lucky to find a seat on the next flight, departing the next day. The company offered to
cover my accommodation expenses for the night, but that was a basic hotel room to share with two other passengers. I
refused their offer, which I found disgusting, and insulting. On the way back to Frankfurt I had to change flight
twice. At every time I had to pass the immigration check to collect my luggage and check in again. Luckily I had
enough time to do that. Hongzouh to Beijing, was canceled. The company announced the flight was canceled two hours
before the departure. Until then the flight was scheduled as normal. The reason for canceling the flight was the
disruption of the air signalling system caused by the launch of a space ship. The launch was scheduled to take place
at 6.30 pm. Our flight was scheduled to depart at 8.00 pm. Eventually two other passengers and I managed to get the
last three seats on to another flight to Beijing. The departure time of the latter was 7.00 pm, but the flight was
delayed by one hour. No problem from Beijing to Frankfurt. This was my first experience with Air China and will be
the last one.
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Air China Customer review : 18 June 2012 by E Chong (France) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business/Economy class CDG-PEK-PVG-CDG. CDG-PEK on 777-300ER business class, a prized flatbed which is great for a
10 hours flight. My welcome drink was snatched away before I could finish it. Food was plentiful but taste awful.
IFE froze and was rebooted 3 times. Crew was robotic. PEK-PVG on A340 in economy. Uncomfortable seat, no personal
IFE. Crew good for economy class standard. They did 2 rounds of drinks and each PAX was given a tasteless muffin
with a fried egg inside. PVG-CDG on 340 Business class, old style business class seat and I found myself sliding
down the seat the whole night. It was supposed to be angled flat but I would call it flat with bumps. The crew
asked me if I would like a welcome drink and handed me a food and drink menu. I ordered red wine and was told that
red wine bottle would be opened only after takeoff. Crew service was a little impersonal, but did perform their
work professionally. Ground service efficient - quick check-in, meet and greetings hostess, efficient to/from
airport-hotel limousine transfers offered. If you find yourself flying Air China business, make sure it is on their
777-300ER.
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Air China Customer review : 7 June 2012 by David Smith (Germany) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Frankfurt to Shanghai. Old A340, entertainment - 2 screens awful. Service personnel ok but I had the feeling
they just wanted to get the flight over and done with sat at the back most of the time, occasionally came
through with some water. Luggage left in Frankfurt, not prepared to put it on another Star Alliance flight -
had to wait for same flight next day.
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