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Frankfurt Main Airport Passenger Reviews & Customer Opinions



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FRANKFURT MAIN AIRPORT customer review :  9 July 2012 by Daniel Summer    (Australia)

Rating : 3/10

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Recommended

Transited through Frankfurt many times both from USA, within European cities and departing for Asia directions. The immigration regime remains very confusing and signage as to which connecting gate and their locations are very inadequate, adding to the confusion and stress. Recent experiences include international transit allowance of 2.5 hours which by travelling consensus is adequate. Not so. The usual lame excuse of a sudden and unexpected influx does not hold water. Airports deal with these things everyday and even if it happens, it is really and merely a test of its own capability, ie this is what they are there for. The official position was 45 minutes being the promised benchmark. That time we used 2 hours 10 minutes, walking quite briskly from one end, through controls and locating and checking directions as we hurried: no second chance at that moment. I think the fact the Lufthansa had dominated that European region and the Frankfurt hub so much, no one there thinks there is anything wrong or requiring improvement. We travelling public have to arm ourselves with this shared knowledge.



FRANKFURT MAIN AIRPORT customer review :  29 June 2012 by C Murphy    (UK)

Rating : 2/10

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Recommended

Never transfer at this airport if it can be helped. The staff are unhelpful, even at the transfer information desk who are supposed to assist. The queuing at passport control and security takes ages even when it was explained to staff that we needed to board another plane. Security are very unhelpful and there is no fast lane for transfers. The airport is very large and it is hard to find your way about. A number of passengers missed our transfer going out and the most upsetting thing was it was repeatedly inferred that it was the passengers fault and not the woeful inadequacies at the airport. This is obviously a regular problem as staff at the other airports are very helpful when they learn that your flight involves changing at Frankfurt. A very stressful couple of experiences.



FRANKFURT MAIN AIRPORT customer review :  25 June 2012 by Rishi Saluja    (India)

Rating : 2/10

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Recommended

My Wife and I had a very harassing experience last week when travelling back to India via Frankfurt. With every flight that I take from this airport, my opinion about the Security personnel becomes worse. They are rude and extremely rough in their behaviour. I understand that the extensive security check and screening is being done in the best interest of the passengers' safety. But definitely this can be done in a more polite manner. The Lady at the security check insisted on re-checking my wife's baggage again and again in spite of being told by other security personnel that everything in the baggage was ok. My Wife was asked to move the baggage from one security counter to another and if this was not enough, a special screening was done at a third counter. All this for a chocolate cake that she was carrying in the trolley bag from Vienna. Unless it is very necessary in the future, I will avoid using this airport.



FRANKFURT MAIN AIRPORT customer review :  20 June 2012 by G Zilic    (USA)

Rating : 1/10

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Recommended

I and my spouse recently flew thru Frankfurt airport to connect to another EU destination and found the airport to be a nightmare. Their airport staff were very rude and never really gave us an answer to our questions except that you are too early for your flight and you need to come back. In the US you are told to be at your gate 2 hours to get thru security screening etc. Not in Frankfurt. They rush you thru their security 30 minutes before flight and then hope that your gate has not changed by then as well. Very poorly run airport, if you want your guests to shop at your airport stores etc make them more accessible to the passengers. We felt like we were in this huge unplanned maze and the staff were very rude and unhelpful. We will avoid Frankfurt airport at all costs in the future!



FRANKFURT MAIN AIRPORT customer review :  20 June 2012 by J Batterly    (Canada)

Rating : 3/10

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Recommended

Terrible experience in this airport. Arrived with a 3+ hour layover (onto another European country), and the process of going through immigration and then security was extremely disorganized and far too long. Immigration line closed, forcing all people (who had been waiting for a long time) to move to another (already long) line. Security lines long and slow, even priority lanes. Everything took so long that I arrived at my gate just minutes before boarding time. I will avoid this airport in the future.



FRANKFURT MAIN AIRPORT customer review :  19 May 2012 by Tilo Weger    (USA)

Rating : 5/10

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Recommended

Frankfurt is an airport which should be avoided. Distances for arriving passengers from an international arrival to your rental car is like a marathon. Also the missing escalators in concourse A from the upper (international) level to the jetways are a catastrophe. When you board from there you have to carry your hand luggage down the slippery and small staircase and when you arrive on a 747 then 300 passengers have to drag their hand luggage up the stairs. A total mess especially for older or handicapped passengers. In Munich they have solved this problem with a short escalator but it seems Frankfurt does not care. Next time I'll use Dusseldorf or Munich. Frankfurt should learn from Hong Kong and other airports how to get rid of their inadequate signage.



FRANKFURT MAIN AIRPORT customer review :  17 May 2012 by Kurt Mueller    (UK)

Rating : 6/10

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Recommended

As many contributors have mentioned, this airport is plagued by queues for almost anything. What always baffles me is the inability of immigration to enforce the segregation between holders of EU passport and non- EU passports. This often leads to extended waiting time - particularly for arriving passengers with EU passports - who rightly expect smooth processing at immigration but are then held back by people with obscure passports who are in the wrong line. Sadly, immigration officials rarely send them back to the proper queue and seem happy to see those pax take a hit who adhere to the signage.



FRANKFURT MAIN AIRPORT customer review :  16 May 2012 by Case van Hattem    (South Africa)

Rating : 8/10

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Recommended

Came through on way to Vienna. Flight and gate info clear on electronic boards. Ask questions, in English if necessary. Don't give up first time you get a growl. Use Sky Trains to get in between terminals. Use several escalators they simplify things and there are friendly people to advise the way. If you have a boarding pass printed for your onward journey that was printed outside of Frankfurt, go to the Lufthansa help kiosk and have a local one printed for all Schengen trips if possible. There are showers, reasonable price, reasonable wait. Food courts very good. Shopping ample. Go through gates as early as possible. Don't take liquid through. Buy coke, water etc at boarding gate vending machine. security, take off belt, all metal in tray or bag to be scanned, shows will be checked. Will always try to go through Frankfurt even at a higher cost.



FRANKFURT MAIN AIRPORT customer review :  25 April 2012 by Laurens Verkade    (Canada)

Rating : 1/10

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Recommended

One of the most poorly managed major airports in the world: poor signage, inadequate directions, masses of people lined up and waiting for security, passport control or immigration - we even had to line up and wait for access to the Business Lounge. Not enough sky-bridges to handle all incoming flights so many arriving planes must park on the tarmac; passengers disembark using mobile stairs and are then bussed to the terminal (about a 10 mins ride). Passports are checked at disembarkation, then again upon entry to the terminal, then again at a security checkpoint. There is a checkpoint to check boarding passes in the corridor between the security checkpoint and the lounge, between gates B42 and B44. For a nation which prides itself on efficiency and effectiveness, this airport is a shocking disappointment.



FRANKFURT MAIN AIRPORT customer review :  15 April 2012 by S Ferguson    (UK)

Rating : 1/10

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Recommended

Horrible experience on recent trip from Aberdeen to Florence, via Frankfurt. Staff were rude, unhelpful and patronising. Despite a 3 hour connection time and thinking we were in the right terminal with adequate time, we were held up by having to go through passport control and baggage again, then getting to our boarding gate to find it had been changed - resulting in our missing boarding and refused on the flight - which still had 20 minutes until take-off. We had 3 young children with us. Passport control staff were in particular, extremely rude, as were the Lufthansa staff at the gate. We were held up for at least 20 minutes at passport control while numerous people pushed their way in front because they had to rush for their flights.



FRANKFURT MAIN AIRPORT customer review :  9 April 2012 by Jose S Rodrigues    (Brazil)

Rating : 9/10

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Recommended

Criticized by its enormous size and sometimes unfriendly security staff, I feel like this airport is pretty functional and you should be fine as long as your connection is at least 1 hour.



FRANKFURT MAIN AIRPORT customer review :  22 March 2012 by M Weiss    (USA)

Rating : 10/10

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Recommended

After reading the reviews I was dreading our transfers. If your connection requires changing from terminal A to Z, you'll have a very long walk. Signage was perfectly clear, restrooms plentiful and clean. Security was polite and fast. I'd have no hesitation to book through Frankfurt again!



FRANKFURT MAIN AIRPORT customer review :  29 February 2012 by W Pavlinec    (Canada)

Rating : 9/10

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Recommended

I fly through FRA twice a year and have never had a bad experience. Indeed the walks can be long (especially from B to A) and the airport maze-like. After a 10 hour flight, I'm eager to stretch my legs and get some exercise, so I'm not bothered by the distances. The signage is first rate and make the airport easily navigable. Without question the airport is ageing, but gracefully. It's unmistakably German; it's functional without much fuss.



FRANKFURT MAIN AIRPORT customer review :  16 February 2012 by Frank Sutters    (Germany)

Rating : 1/10

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Recommended

Security personnel at all check points very rude and slow. If you transfer from one flight to another you will need a lot of time to find the right gate. Frankfurt is like a huge labyrinth. There is no transportation service if you have to change the terminals or a long distance from one gate to another. Even Munich is much better. Compared to other airports it is terrible and unhygienic.



FRANKFURT MAIN AIRPORT customer review :  9 February 2012 by H Lee    (Germany)

Rating : 5/10

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Recommended

BER-FRA-SIN. It felt like a labyrinth from one terminal to another. Cant wait for long haul flights out of BER. Security checks thorough, but quite slow, since one needn't proceed to the specific terminal for their hand luggage to be checked. Most passengers were nervous about being late.



FRANKFURT MAIN AIRPORT customer review :  9 February 2012 by Alain Kupferman    (France)

Rating : 6/10

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Recommended

Frankfurt Airport is a catastrophe in two aspects. Distances to be walked, with ridiculously short conveyors, and no Skytrain connection between terminals C and A/Z. Waiting area before immigration in Terminal B far too small, when several planes from non-schengen countries arrive; in addition, queuing is pathetic, with passengers from the non-schengen countries blocking the EU lanes.



FRANKFURT MAIN AIRPORT customer review :  25 January 2012 by R Spaargaren    (Netherlands)

Rating : 2/10

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Recommended

Having had to transfer a number of times in the past few years, I dread having to transfer at FRA again next month. Too big an airport with unclear or no signage, no staff to be found (especially when arriving late at night on a long haul flight), impossible layout. I recognise many of the situations described on this website and avoid going through FRA whenever I can.



FRANKFURT MAIN AIRPORT customer review :  12 January 2012 by Thomas Hoeh    (Germany)

Rating : 9/10

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Recommended

Departure from Terminal 1C. Slow passport control, but no lines at security screening and very friendly security staff. Quiet and clean spaces, friendly but somewhat sombre atmosphere. Wide range of competitively priced duty-free goods.



 



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