TAP Portugal

✅ Trip Verified | The TAP experience is pretty awful. The problems started at JFK. TAP does not have any lounge for the business class or M&M Senators there. Then after arriving Lisbon, this airport shown how badly it's managed, lines everywhere, I had to wait 15mins to access the lounge. The flight to Zurich was delayed by almost 3hrs. Firstly due to technical issue with the machine pushing out the plane from the gate, then next delay was announced due to French strike. For the whole time we sit in the hot plane. They offered a single glass of water.

✅ Trip Verified | On my flight from Manchester to Lisbon I paid for the comfort Economy seat. Picked seat 4F. The comfort Economy seats are nicer and with more leg room. There is a hold for iPad which is very handy as well and a USB charger. Makes a difference on a 2.5h flight.

Not Verified | This is an airline that does the absolute least for their customers. Poor website, confusing check in, surly disinterested staff, terrible meals, very poor entertainment, no leg room. Just really awful.

✅ Trip Verified | I flew with their A320, on seat 14A, where you basically have no legroom, just behind emergency exits. The passengers in front of me reclined their seats as soon as we took off and I was squeezed the entire flight. The leather of the seats appeared extremely degraded and the plane in general seemed very old and lacking cleaning.

✅ Trip Verified | No inflight entertainment on long flights. Not clear on their website. Even if you have a smartphone or pad, and there is no where to charge your phone. Everything about the experience this airline offers is deceptive and poor. Staff really don't care about the service or customers.

✅ Trip Verified | A business class seat from Lisbon to Munich is in fact a economy class seat, only difference between economy class and business class was the centre seat was left free. Seat is narrow, uncomfortable, seat cushion worn flat, no legroom, NO recline . A very uncomfortable experience resulting in chronic backache for 5 days in Munich. Had to face the same on return. This is none other than a standard economy seat in an economy section of the aircraft divided from economy by a curtain. Leg room (pitch) is same as economy. To sell it as anything else is nothing but dishonest.

✅ Verified Review | This was, in fact, supposed to be a business class seat from Lisbon to Accra. However, in fact, it was a short-haul economy class seat: narrow, uncomfortable, no legroom, minimal recline (10°?). Also no films or music. Not even a complimentary newspaper. A miserable experience for a daytime flight lasting 5.5 hours and a nightmare for a nighttime flight. This is an economy seat in an economy section of the aircraft. To sell it as anything else is dishonest.

The aircraft was modern. There were no seat back tv screens, but they had some sitcom playing on small overhead screens. Toilets were modern. They didn't have a tap, instead they had hand sanitizer and moist towels.

No problems, would agree that upholstery is a little tired but both planes were clean. On outbound TAP Portugal flight (A319) meal was a sandwich and fruit smoothie, quite nice! Meal on return (A320) was a warm pasta dish which I quite enjoyed. Crew on both flights were good, no complaints there. No entertainment but only a 2.5 hour flight. Return flight was a little disorganised in boarding, better communication from handling agents would have eliminated this, boarding from coach was not controlled ie, no agent to guide/advise to which entry to use this would have made boarding more efficient. Seat pitch pretty standard for class and aircraft. Would use TAP again without hesitation.

To start the plane was delayed 30 minutes and when we were inside the aircraft waiting the A/C wasn't on so the temperature in there was hot! We were in the worst seats in the last possible row, just near the two bathrooms of economy class so of course we didn't sleep. For an almost 4 hour night time flight the amenities weren't good enough (nor even a pillow was offered!) and the seat was really uncomfortable.