"very little lumbar support"
4 reviews Andrew Tucker (Australia)
Seat Type | Economy Class |
Aircraft Type | A321 |
Seat Layout | 3x3 |
Date Flown | October 2024 |
Type Of Traveller | Solo Leisure |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing Tv Screen | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | no |
16th October 2024 : Philippine Airlines response
Hello, Andrew Tucker. Thank you for taking the time to share your experience with us. It is great to hear that Row 41 provided you with a comfortable space, and we are pleased that the extra room added to your experience during the flight. We fully understand how essential lumbar support is, particularly on longer flights. Please rest assured that your feedback is highly valued and will be carefully reviewed by our team to ensure that improvements are made. Your comfort is our top priority, and we are committed to continually enhancing the experience for all of our passengers. We look forward to welcoming you on board again and providing you with an even more comfortable journey.
"the seat was immovable"
Jude Fernandez (Canada)
Seat Type | Business Class |
Aircraft Type | Boeing 777 |
Seat Layout | 2x3x2 |
Date Flown | May 2024 |
Type Of Traveller | Leisure |
Sleep Comfort | 12345 |
Sitting Comfort | 12345 |
Seat/bed Width | 12345 |
Seat/bed Length | 12345 |
Seat Privacy | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | no |
11th July 2024 : Philippine Airlines response
Hi, Jude. We're incredibly sorry to hear about your experience on flight PR119 from Toronto to Manila. A 16-hour flight with a malfunctioning seat is unacceptable, and we understand how much discomfort and frustration this must have caused you. The neck and back pain you experienced are completely understandable. If you're comfortable sharing more information on your experience, you may have it lodged through our PAL Help Page, wherein we have designated teams that can better assist you with your previous flight experience. Here's the link for your reference: https://pal.my.site.com/s/. We want to make Business Class a comfortable experience. Thanks for letting us know, and we hope to see you again on a better flight soon.
"they reserve the right to switch the seats"
D Garvin (Canada)
Seat Type | Economy Class |
Aircraft Type | Boeing 777 |
Seat Layout | 3x4x3 |
Date Flown | September 2022 |
Type Of Traveller | Solo Leisure |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing Tv Screen | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | no |
11th July 2024 : Philippine Airlines response
Hi, D Garvin. We're so sorry to hear about the malfunctioning monitor and headphone jack in seat 68B on your recent flight (PR117) and on a previous trip. We understand how frustrating it is to have in-flight entertainment issues, especially on a long flight. We sincerely apologize for the inconvenience this caused. Your experience highlights the need for stricter checks on seat functionality before each flight. We'll be working with our maintenance teams to ensure a more thorough inspection process to prevent similar issues in the future. Regarding your seat change, we understand your disappointment in not being able to keep your preferred window seat. While we reserve the right to make operational changes, including seat assignments, we strive to accommodate passenger preferences whenever possible. Further to this, you may lodge your concerns through our PAL Help Page for proper assistance, in order for the designated offices to address your concerns accordingly. Here's the link for your reference: https://pal.my.site.com/s/. We're always working to improve the passenger experience, and your feedback is valuable to us. We hope you'll give us another chance to show you the level of service you deserve on your next trip with Philippine Airlines.
"horrible experience with our seats deflating"
C Parson (Australia)
Seat Type | Business Class |
Aircraft Type | A350-900 |
Seat Layout | 1x2x1 |
Date Flown | June 2022 |
Type Of Traveller | Business |
Sleep Comfort | 12345 |
Sitting Comfort | 12345 |
Seat/bed Width | 12345 |
Seat/bed Length | 12345 |
Seat Privacy | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | no |
11th July 2024 : Philippine Airlines response
Hi, C Parson. We are so sorry to hear about your experience on your recent flights with Philippine Airlines, particularly the issues with the malfunctioning business class seats and the inconvenience caused by luggage handling in Manila. We understand how frustrating and uncomfortable it must have been to experience deflated seats, especially on such long flights. It's unacceptable for a business class seat to cause pain due to a malfunction. We take your feedback regarding seat maintenance very seriously, and we're launching an investigation into this matter. We'll be working with our technical teams to ensure all business class seats receive proper maintenance and inspection to prevent similar issues in the future. We understand your frustration with your recent experience and value your feedback. We take all customer concerns seriously, and we're committed to continuously improving our service across all aspects of your travel journey with Philippine Airlines. Should you have further feedback on your experience, you may have it shared through our PAL Help Page: https://pal.my.site.com/s/. We hope to regain your trust and demonstrate our commitment to providing a more comfortable and reliable travel experience in the future.
"eat has enough legroom"
11 reviews Doug Dumpa (Philippines)
Seat Type | Economy Class |
Aircraft Type | A321-200 neo |
Seat Layout | 3x3 |
Date Flown | February 2020 |
Type Of Traveller | Business |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing Tv Screen | 12345 |
Seat Storage | 12345 |
Recommended | yes |
11th July 2024 : Philippine Airlines response
Hi, Doug! Thanks for sharing your thoughts on the A321-200 neo. We're glad to hear you found the legroom spacious enough for everyone to get comfortable, especially those in aisle seats. It's always a bonus to have a personal TV monitor and ample storage space too! We appreciate your feedback about the lack of a USB charger. It's definitely something we're constantly looking into to improve the in-flight experience for our passengers. The blue fabric sounds lovely, we try to create a relaxing and comfortable atmosphere onboard. Thanks again for choosing Philippine Airlines! We're always looking for ways to improve, and your feedback is valuable to us.
"wide and comfortable leather seat"
11 reviews Doug Dumpa (Philippines)
Seat Type | Business Class |
Aircraft Type | A321-200 |
Seat Layout | 2x2 |
Date Flown | September 2019 |
Type Of Traveller | Business |
Sleep Comfort | 12345 |
Sitting Comfort | 12345 |
Seat/bed Width | 12345 |
Seat/bed Length | 12345 |
Seat Privacy | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | yes |
"exit row without additional charge"
11 reviews Doug Dumpa (Philippines)
Seat Type | Economy Class |
Aircraft Type | A320-200 |
Seat Layout | 3x3 |
Date Flown | August 2019 |
Type Of Traveller | Business |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Seat Storage | 12345 |
Recommended | yes |
"My seat in Economy was comfortable"
Alvin Flores (Philippines)
Seat Type | Economy Class |
Aircraft Type | A350-900 |
Seat Layout | 3x3x3 |
Date Flown | June 2019 |
Type Of Traveller | Solo Leisure |
Seat Legroom | 12345 |
Seat Recline | 12345 |
Seat Width | 12345 |
Aisle Space | 12345 |
Viewing Tv Screen | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | yes |
"Seats felt really narrow"
G Reade (United States)
Seat Type | Business Class |
Aircraft Type | Boeing 777 |
Seat Layout | 2x2x2 |
Date Flown | May 2019 |
Type Of Traveller | Leisure |
Sleep Comfort | 12345 |
Sitting Comfort | 12345 |
Seat/bed Width | 12345 |
Seat/bed Length | 12345 |
Seat Privacy | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | no |
"Comfortable and lots of space"
Y Sennik (Canada)
Seat Type | Business Class |
Aircraft Type | A350 |
Seat Layout | 2-2-2 |
Date Flown | June 2019 |
Type Of Traveller | Leisure |
Sleep Comfort | 12345 |
Sitting Comfort | 12345 |
Seat/bed Width | 12345 |
Seat/bed Length | 12345 |
Seat Privacy | 12345 |
Power Supply | 12345 |
Seat Storage | 12345 |
Recommended | yes |