Philippine Airlines

Seat Reviews


4 star Skytrax Rating
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing TV 12345
Customer rating from 21 reviews
7/10
4 star Skytrax Rating
Sort Reviews by :
Show
9/10

"the seat was immovable"

(Canada)

Trip Verified | Flew PR119 flight from Toronto to Manila, 16-hours of uncomfortable sitting in a Business Class seat. The seat buttons did not function so the seat was immovable, finishing the journey with a neck pain and sore back. The inflight Chief Purser stated that this is an ongoing issue with the airline and the airline isn't rectifying it.
Seat TypeBusiness Class
Aircraft TypeBoeing 777
Seat Layout2x3x2
Date FlownMay 2024
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no



11th July 2024 : Philippine Airlines response

Hi, Jude. We're incredibly sorry to hear about your experience on flight PR119 from Toronto to Manila. A 16-hour flight with a malfunctioning seat is unacceptable, and we understand how much discomfort and frustration this must have caused you. The neck and back pain you experienced are completely understandable. If you're comfortable sharing more information on your experience, you may have it lodged through our PAL Help Page, wherein we have designated teams that can better assist you with your previous flight experience. Here's the link for your reference: https://pal.my.site.com/s/. We want to make Business Class a comfortable experience. Thanks for letting us know, and we hope to see you again on a better flight soon.

2/10

"they reserve the right to switch the seats"

(Canada)

Trip Verified | The monitor in seat 68B would randomly shut off and the headphone jack was broken, this is very disappointing especially on a long flight; I had the same problem the last time I flew with them, why can't they fix their electronics? When returning on September 25th PR117 my selected seat was changed, I was told there was nothing they could do. I selected a window seat; why couldn't they accommodate me with a similar seat? They were extremely reluctant to help, they just kept saying that they reserve the right to switch the seats.
Seat TypeEconomy Class
Aircraft TypeBoeing 777
Seat Layout3x4x3
Date FlownSeptember 2022
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
no



11th July 2024 : Philippine Airlines response

Hi, D Garvin. We're so sorry to hear about the malfunctioning monitor and headphone jack in seat 68B on your recent flight (PR117) and on a previous trip. We understand how frustrating it is to have in-flight entertainment issues, especially on a long flight. We sincerely apologize for the inconvenience this caused. Your experience highlights the need for stricter checks on seat functionality before each flight. We'll be working with our maintenance teams to ensure a more thorough inspection process to prevent similar issues in the future. Regarding your seat change, we understand your disappointment in not being able to keep your preferred window seat. While we reserve the right to make operational changes, including seat assignments, we strive to accommodate passenger preferences whenever possible. Further to this, you may lodge your concerns through our PAL Help Page for proper assistance, in order for the designated offices to address your concerns accordingly. Here's the link for your reference: https://pal.my.site.com/s/. We're always working to improve the passenger experience, and your feedback is valuable to us. We hope you'll give us another chance to show you the level of service you deserve on your next trip with Philippine Airlines.

1/10

"horrible experience with our seats deflating"

(Australia)

Trip Verified | We (2 passengers) had both a horrible experience with our seats deflating, so that we had a horizontal metal bar pushing hard against out mid thoracic spine on this 16 hour flight! Exactly the same happened on the return leg on different business class seat allocations. Each time the crew was trying hard to improve the situation with blankets, but it was still a painful experience. Business class was full, so no option to move seats. During the stopover in Vancouver a technical crew came on board, attended to my seat and showed me how to take the seat cover off and manually blow air into the seat with my mouth), which I had to do 3 times during the flight back from JFK after Vancouver. The business class seat is actually a really good product (on A350-900, same like Qantas) with air cushioned seat that should be adjustable, but the airline simply doesn’t maintain or repair it. It is such a shame, but it reflects the overall chaotic operation of this airline. On boarding the MEL-MNL (different business seats) leg I immediately noticed that my remote control was broken with exposed wires and it is only after I insisted that they put a sticker over the wires to conceal them (the plane was still on the ground in Melbourne). Seat on the MEL-MNL-MEL ok, but tiny footwells (A330-300). During each transit in Manila we had to wait for our suitcases to be found and open them for security inspection, almost missing our return flight back to Melbourne because they had difficulty finding our luggage. That is a normal procedure, when transiting in Manila. I’m not going to even go into the catering, other than to say that “they are trying”. IFE was mediocre. I have not received an answer to my complaint, despite repeated emails. To sum it up: Horrible airline, zero customer service! While the tickets seem cheaper compared to other airlines, they are in fact terrible value for money…
Seat TypeBusiness Class
Aircraft TypeA350-900
Seat Layout1x2x1
Date FlownJune 2022
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no



11th July 2024 : Philippine Airlines response

Hi, C Parson. We are so sorry to hear about your experience on your recent flights with Philippine Airlines, particularly the issues with the malfunctioning business class seats and the inconvenience caused by luggage handling in Manila. We understand how frustrating and uncomfortable it must have been to experience deflated seats, especially on such long flights. It's unacceptable for a business class seat to cause pain due to a malfunction. We take your feedback regarding seat maintenance very seriously, and we're launching an investigation into this matter. We'll be working with our technical teams to ensure all business class seats receive proper maintenance and inspection to prevent similar issues in the future. We understand your frustration with your recent experience and value your feedback. We take all customer concerns seriously, and we're committed to continuously improving our service across all aspects of your travel journey with Philippine Airlines. Should you have further feedback on your experience, you may have it shared through our PAL Help Page: https://pal.my.site.com/s/. We hope to regain your trust and demonstrate our commitment to providing a more comfortable and reliable travel experience in the future.

9/10

"eat has enough legroom"

(Philippines)

Trip Verified | The A321-200 neo seat has enough legroom that passengers seated in the aisle seat need not get up when passengers in the middle or window side want to get up. It has its own TV monitor and enough compartment. What’s lacking is the charger. The fabric is also comfortable and perfect with its blue color.
Seat TypeEconomy Class
Aircraft TypeA321-200 neo
Seat Layout3x3
Date FlownFebruary 2020
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Seat Storage 12345
yes



11th July 2024 : Philippine Airlines response

Hi, Doug! Thanks for sharing your thoughts on the A321-200 neo. We're glad to hear you found the legroom spacious enough for everyone to get comfortable, especially those in aisle seats. It's always a bonus to have a personal TV monitor and ample storage space too! We appreciate your feedback about the lack of a USB charger. It's definitely something we're constantly looking into to improve the in-flight experience for our passengers. The blue fabric sounds lovely, we try to create a relaxing and comfortable atmosphere onboard. Thanks again for choosing Philippine Airlines! We're always looking for ways to improve, and your feedback is valuable to us.

10/10

"wide and comfortable leather seat"

(Philippines)

Trip Verified | Soft, wide and comfortable leather seat with charging socket, enough storage, wide armrest and comfortable recline. Very spacious legroom and section of the plane.
Seat TypeBusiness Class
Aircraft TypeA321-200
Seat Layout2x2
Date FlownSeptember 2019
Type Of TravellerBusiness
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
9/10

"exit row without additional charge"

(Philippines)

Trip Verified | Seated at exit row without additional charge. Really spacious and can stretch the legs without hindrance. Comfortable leather seat and the recline is just enough for a good nap in a short flight.
Seat TypeEconomy Class
Aircraft TypeA320-200
Seat Layout3x3
Date FlownAugust 2019
Type Of TravellerBusiness
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Seat Storage 12345
yes
10/10

"My seat in Economy was comfortable"

(Philippines)

Trip Verified | My flight from Toronto to Manila on 17th June 2019 was an enjoyable. My seat in Economy class was comfortable and had a good amount of leg room. The Inflight Entertainment system had around 150 movies to choose from and TV screen was wide. It was a 16-hour direct flight so it was necessary to be comfortable during the entire trip. It was a good experience flying with Philippine Airlines.
Seat TypeEconomy Class
Aircraft TypeA350-900
Seat Layout3x3x3
Date FlownJune 2019
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Viewing Tv Screen 12345
Power Supply 12345
Seat Storage 12345
yes
4/10

"Seats felt really narrow"

(United States)

Trip Verified | Flew from Toronto to Manila business class round trip. Both ways were supposed to be on the new A350 with the 1x2x1 layout and lay flat seats. Instead the plane was swapped out for the Boeing 777 with mostly lay flat seats and 2x2x2 configuration. Seats felt really narrow. Power supply only worked for one of the plugs. As with other business class layouts there isn’t any storage for bags at your feet, everything goes into the overhead. Also no air vents to give you extra air. Temperature was very comfortable, not too cold or warm. They provide a decent pillow and quilted blanket. Headphone connection was the old style two prong, so bring adapter or use the headphones provided. Food was really good, and we were able to request the mid flight meal once we woke up from a nap. Food options were a mix of Philippines local more American style cuisine. They came around with a snack basket after dinner.
Seat TypeBusiness Class
Aircraft TypeBoeing 777
Seat Layout2x2x2
Date FlownMay 2019
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
no
10/10

"Comfortable and lots of space"

(Canada)

Not Verified | Great seats. Comfortable and lots of space. Worked well, good lighting and amazing entertainment system. Noise cancelling headphones, good selection of entertainment and the best screen to date in Business Class!
Seat TypeBusiness Class
Aircraft TypeA350
Seat Layout2-2-2
Date FlownJune 2019
Type Of TravellerLeisure
Sleep Comfort 12345
Sitting Comfort 12345
Seat/bed Width 12345
Seat/bed Length 12345
Seat Privacy 12345
Power Supply 12345
Seat Storage 12345
yes
10/10

"Quiet area, spacious legroom"

(Saudi Arabia)

Trip Verified | 23D (Aisle), used to be Premium Economy Class got this seat with an extra charge SAR220, MNL/RUH. Again, full flight since it was after the 5 day Holiday of Ramadan. Quiet area, spacious legroom, and your knees will not touch the seat in front of you. Warning, this area is cold, so I advice that you bring a jacket or sweater to be comfortable, or use the blankets issued by the airline. Also the advantage of this seat is the easy access of disembarking the plane upon arrival to your destination. Overhead compartment is ample - but sometimes there are some supplies for the flight in the storage. So you can use other compartments that are available nearest to your seat. So as not to feel cramped, once the plane is on cruising altitude, lift the armrest so you can feel free to move while seated. Likewise in the aisle seat, you can lift the armrest by pushing a lever in the hole under the armrest so you can leave your seat even if your tray table is open. Seat power supply (3 pin) is under the seat with a green light which you can use for your tablet and watch in flight entertainment using My PAL application. I have reserved this seat on my next flight in August.
Seat TypeEconomy Class
Aircraft TypeA330-300
Seat Layout3x3x3
Date FlownJune 2019
Type Of TravellerSolo Leisure
Seat Legroom 12345
Seat Recline 12345
Seat Width 12345
Aisle Space 12345
Power Supply 12345
Seat Storage 12345
yes
1 to 10 of 21 Reviews