✅ Trip Verified
I saw some photos of the lounge on the internet, and I was amazed with the apron view, beautiful layout and such. Unfortunately, a lot was left to be desired. The signs to get to and from the lounge are extremely confusing. They point you in various directions to the silver, gold and diamond lounge, and Oneworld/SkyTeam lounges were also shown on the same sign. I went to the diamond lounge first as the star alliance lounge finder indicated I could use it. After arriving and having a bicker with the lounge staff who then told me to go over a footbridge to the Gold lounge, I was astounded at how they could layout a lounge so terribly. The entrance already puzzles you. Where should you go? Was it a duty free area? Where is the entrance? I was extremely confused. Inside, there is a hidden comfort/work corner at the back with wireless chargers and various computers to work on, something which I didn’t know existed until I was about to leave. Shame I couldn’t use it! The food corner was puzzling. There was a panini press, some unlabelled soup and salad which wasn’t fresh. The soup I assumed was pumpkin or lentil, but I had two spoonfuls and had enough. It was quite literally inedible. The beverage selection is quite good, but as forementioned the layout is so puzzling and most of the signs are in Spanish which I can barely speak, and they mislabelled their bottles of water, the section “Sin gas” (still water) apparently was sparkling water. That made a pretty big mess when I took a bottle on the flight with me. Also, why do you have four separate places to get beverages! One corner for coffee and soft drinks, one for beer, one for juices and one for water. For a lounge with three hundred seats why are there only two stalls in the men’s room? I know a lounge that has 120 seats and six stalls for the men’s room! Oh, let’s also mention the WiFi password. Why is the WiFi password 20 characters long? And why is it so slow? I’m not impressed. How can this lounge be the standard for star alliance? I would love to meet whoever designed this lounge. Fortunately, I noticed that there was another star gold lounge (Copa Airlines) in the airport which doesn’t belong to Avianca, so next time I am in Bogotá airport I don’t need to worry about this converted waiting room.