Toulouse Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 44 reviews
4/10
No Skytrax Rating
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3/10

Toulouse Airport customer review

Not overly impressed with the set up at Toulouse Blagnac. Arrived on BA from LHR more or less at the same time as 2 flights from North Africa - very few frontier police on duty which caused a lengthy queue. No clear signage as to where our bags were. For the return we used the lounge which was well staffed and stocked but it is small and not air conditioned. Security was a strange affair with people queuing with the trays and sliding them along "cafeteria style". There is ample retail at this airport
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1/10

Toulouse Airport customer review

Terribly disappointed by the new terminal Hall D which sadly leaves a very poor impression for Touluose. Check-in still in Hall C. Long queues and then having to join another long queue for security in Hall D itself then miles to passport control and then again long distance to actual departure gates - will be interesting to see the stats for delayed departures. Airport website talks about getting from car park to seat on aircraft "in the blink of an eye". Can't imagine what blinks that slowly! Can't imagine who designed it nor how they were allowed to build it. Arrival at it is just as bad. Signposting dreadful then armed service staff at passport control and again long distances from one part to the next. Come on Toulouse you can do much better than this.
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2/10

Toulouse Airport customer review

I have used TLS many times. It is compact. Nevertheless staff and services seem to consider clients as having to be happy to be able to "use" their services. Check in often chaotic and unfriendly. Signposting confusing for "non habitués": check in zone "C" but you have to pass through zone "B" to go to the gate. Mentioning this to staff: "nous savons que ce n'est pas logique". Catering services are the worst ever seen. At the upstairs café with view you have to sit in the right chairs if not waiters refuse to walk 20 metres more to serve you. They say: "you have to respect the rules". As if clients have to adapt to them and not the opposite way. It is not possible for me to avoid this airport. But it is an example of client- unfriendliness.
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3/10

Toulouse Airport customer review

Absolute nightmare at evening rush hour - security queues coming right out into the check-in area. Usual French standards of customer service - non-existent. Better than CDG but that's not saying much.
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Toulouse Airport customer review

TLS is compact but easy to use. Once through security UK and Ireland flights have their own area with a few gates at one end of the terminal where there is one (reasonably good) duty free shop and a small basic cafe. BA also have a business lounge in this area. Other intra-Europe flights have a larger area of gates but again a fairly limited selection of shops and places to eat and drink. Prices are absolutely fine by airport standards (3 Euro for a coffee). On arrival baggage from within the EU arrives on Carousels 1-4 while luggage originating at airports outside the EU appears on carousel 5 which you access through a set of security doors. For those arriving from the Uk and Ireland simply walk past carousel 5 through customs out into the main arrivals area where your bags will be on carousels 1-4.
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Toulouse Airport customer review

TLS is not likely to win any British awards for pleasing design but it did everything I needed of it. Arrival from AMS was a bit bizarre as the bags arrived on carousel #4 (national flights) except for some which for no apparent reason went to #5 (customs area) causing some consternation to my travelling companions. Car hire was smooth and the Hertz car park close to the terminal. Satnav struggles a bit with the many (ongoing) alterations to roads in the immediate vicinity of the airport. However it is worth the short journey to the very attractive city. The return journey involved a pretty quick check-in and fairly basic facilities airside but a pleasant clean bright environment.
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Toulouse Airport customer review

P Mills seems to be a little over the top surely? Never waited longer than 4-5 minutes to get a coffee / drink here and staff normally friendly - in a gallic way! And as to prices the coffee does NOT cost £4 as suggested below - £1.50 to £2 max. Toulouse may not be the best airport around but it is compact reasonably efficient and quick to get in and out of - which is the prime factor.
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Toulouse Airport customer review

I have used this Airport about 10 times now and every time without failure a mess up occurs. It seems the staff don’t have a clue what they`re doing or generally just don’t care. We've been shouted at and herded around like cattle from queue to queue almost on every visit. The staff seem to wait until the very last moment when the check ins are overwhelmed before opening another desk only causing further chaos amongst the already impatient travellers trying to jump the queue. Just had similarly bad experiences a few weeks ago and waited 20 mins to buy a disgusting coffee served by less than happy staff in a cheap plastic cup and charged around £4 for the privilege.
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Toulouse Airport customer review

Just don't understand the comments by Russell Berry. I frequently use Toulouse airport as a passenger every month or so and a visitor a few times a week. Don't have a clue what he means when he says it's an unhygienic airport? Found the toilets to be clean enough "for public toilets". And in general I have found the staff to be extremely pleasant. I often have a coffee there in the morning at one of the cafés generally the tables are cleared sometimes not just like at most other airports and I often actually feel sorry for the non French passengers trying to use their one or two phrases of French just to be answered by the staff in quite correct English all too eager to practise their use of l'Anglais.
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Toulouse Airport customer review

I have flown into Toulouse airport over 20 times in the past 4 years and must say that it is airy and functional. I would add though that the choice of shops is appalling for such a rapidly growing airport and being in France you have to put up with the usual rudeness of the staff especially those working for Air France. Even so it's a convenient gateway to the Pyrenees.
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