Toulouse Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 45 reviews
4/10
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6/10

"Security checks can be improved"

(Italy)

Trip Verified |   The airport still ask toilet products to be shown separately in a transparent plastic bag. Security checks can be improved
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst airport so far"

(Netherlands)

Not Verified | The worst airport so far. I had to stand in the check-in even after doing the check-in because of some mistake they did. My flight was cancelled so I got a coupon but when I wanted to use it a cashier started to argue with me. At the security it was way stricter than at the other airport, i took almost half of my bag apart but it was still wrong. My liquid plastic bag was “too big” so I received a new one, but when it didn’t fit, I was refused to get a new one. I was treated poorly by almost all the staff I spoke to today. Half don’t speak english.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport in my life"

(China)

Trip Verified |  Worst airport in my life, from the minute you step foot inside you feel disrespected by the staff, from checkin, security to passport check, I was treated like garbage, My holiday in France was wonderful, sadly the last memory I will bring will be the highly unprofessional and disrespectful staff,
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Avoid for tight connections"

(France)

Not Verified | Dive of a place. Avoid for tight connections - they pointlessly make you collect your luggage, boot you out of airside, and then you need to check in and go through security again. For no reason. The shops are sparse, the staffing is minimal, and yet you have to walk for miles to get nowhere in a tiny regional airport.
Experience At AirportTransit
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
4/10

"Long walk round in circles to get anywhere"

(United Kingdom)

Trip Verified | Plus side - Light and modern little regional airport with parking very close and hotels within walking distance. Security and passport control quick and smiley (though if several flights arrive at once the queues are long). Down side - Long walk round in circles to get anywhere. Everything was shut landside at 6.30 am? Very limited food and drink airside, especially once through non Schengen. No wifi! Toulouse is a key business hub, home of Airbus and it's 2018, well in the outside world anyway. Be nice when it's finished.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"poor, expensive duty free"

(United Kingdom)

Not Verified | They have downsized this airport in terms of spaces to relax, get food/a coffee. One tiny cramped stall to get food and just a cart with sandwiches once you go through security for passport control! Instead of a place to sit and have a bite to eat and a cup of coffee there is just a ton of very poor quality and expensive duty free shops which take up a ridiculous amount of space. They have the selection of the poorest corner shop in Toulouse with similar prices! This is an incredibly badly thought out airport plan. There used to be a larger restaurant area but they got rid of it for more duty free space. Getting out of the airport for departure is easy, with short security gate queues, however, arriving can take a long time for passport control.
Experience At AirportDeparture Only
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"truly a bad welcome"

(United Kingdom)

Trip Verified | 45 mins to get through passport control in a non air conditioned hall - truly a bad welcome, worse than JFK and that’s saying something. Departure hall being renovated so one restaurant only selling the worst airport food I’ve seen for a long time at stupid prices. Departure experience matches arrival - uncaring and not at all customer focused. Needs to do better.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

"speak any other language?"

(Greece)

Trip Verified | We speak french but do french people speak any other language than french? It's an airport right? Secondly when we arrived at "our" terminal there were only automated machines with chips and water so we ended up going way back to the duty free department to get some food. Thirdly and the only thing that extremely bothered both of us was that at the hand luggage check they tore apart the gift wrap of a gift without even trying to be gentle. Of course we commented upon it but it didn't seem to matter. We received no apologies of any sort. It wasn't rush hour and even if it was there is a protocol of how they should handle - we are clients mind you - passengers' objects. I mean you get a souvenir from their country and they tear it up; it made us feel really unwanted.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Very unprofessional"

(Ireland)

Not Verified | Firstly, the lengthy walking distance, was not good. Secondly, the heat in the departure lounge along with delayed flights, was very off-putting. Thirdly, a "stag party" present in the departure lounge and behaving poorly, really put me, and others off. My question is: How did a group of intoxicated people, manage to get through security and almost onboard a flight? This was most frustrating, for other passengers. Thankfully, somebody managed to prevent them, from boarding the flight, in the end. This added to an already delayed flight. Very unprofessional, from a security point of view.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

"very positive experience"

(United Kingdom)

Not Verified | A very positive experience, despite the building works. I really liked the sense of space and calm in this airport. Good tram service to the city centre. My only suggestion would be for more cafes after security and the shops were crazily expensive.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1 to 10 of 45 Reviews