Singapore Changi Airport

This airport was confusing as it displayed the best and worst of what an airport can be all in one! Arrived Terminal 2 toilets clean but mostly squat toilets! There was 1 western toilet in each block which was always full as no-one wanted to use the squat toilets I found this problem throughout the airport which was very surprising as I've traveled extensively in Asia and never seen this at an airport before. Passport control took over an hour by which time the baggage was left on carousel but no airline sign was on there so we had to ask. Airport looks great very impressive until we noticed the lack of basic seating. Most restaurants closed about 10pm so it was too late for us. They had 24 hour food courts which were great only problem is they didn't accept card. The cash machines nearby would only let us draw out 100SGD so didn't want to be left with all that money for a cheap meal. The airport lacked signposts and was hard to navigate we walked around to different terminals and others were having the same problem. They had wifi but it was different in each area so you had to request a code and find the information desk each time! Very inconvenient as sms codes didn't work. Had lots of problems speaking to staff in English which was surprising for a country where its the official language. I was very disappointed in this airport its like they are in a race to build more gimmicky things and are too concerned by the look of the airport to overlook basic things like restaurants accepting credit cards lack of seating and toilets fast passport control! It is a very impressive airport on the surface but basic airport things are just lacking!

Tired of having long immigration queues? Tired after a long flight? Want to have a shower movies and a garden to satisfy your cravings and relax while you wait for your plane? Well then Changi is just for you. Immigration queue in 5 mins lots of places to relax and enjoy bags on the carousel the moment you clear immigration. Fast efficient and quite a charming airport. Transport to the city though was the only thing Changi is lacking have to transfer if you take the metro and no 24 hr transportation except the taxis which were expensive. However Changi is a masterpiece that caters for the needs of its passengers and strives to provide excellent and professional service.

Changi is a delight for departing arriving and transiting passengers. VAT refund is computerized and terribly easy. The queue time for immigration is barely 2-3 minutes and the luggage is on the belt once you complete immigration. Extremely efficient taxi queues. Many options to eat relax and shop at both T2 and T3 which are connected by a Skytrain. For passengers in transit Changi provides vouchers that can buy you food or cater to shopping needs or even a snooze in the lounge. Free wifi is great. Very clean washrooms and great service!

The best airport in the world. At least for transiting passengers. Having inexpensive showers real Singapore $ vouchers was a great delight. Everywhere service was fine. Very good restaurants. Most interesting shops. Not having to walk too much made journey so easy. Also good was the clarity of signs. If one has the $ to transit/go there do it!

Arrived into Changi airport Terminal 1 on 28/7/2014 at around 3.35pm. Immigration queues were long and took nearly 1hr to get through. There were plenty of counters available but no officers put on. The worst part of the whole experience is waiting for taxis after clearing customs and having to wait for over 100 mins to get to the cab. The queues snaked back to the Arrival gates and it was chaos in the main lobby. There was a girl representing Changi Airport to tell people where to queue for taxi but no explanations or assistance offered to anyone.

Consistency re queues has dropped recently for Immigration. I waited 50 minutes on a quiet Tuesday afternoon in T3. A colleague in T1 took 90 minutes later that evening but another colleague took 25 seconds the day before. In my case no explanations were given no apologies were made and no water was offered. With the air-con broken that day throughout all terminals it was a very long wait in sticky hot humid conditions. While the airport infrastructure itself remains generally excellent (clean shopping pool flower displays seating free Wi-Fi) I think Changi no longer has enough Immigration staff rostered on - not something expected in the World's Best Airport.

There is a reason this airport surpasses the rest. From the time you walk in the airport it environment is different from the typical airport facility. It has the comforting climate of a hotel while having all the stores of a mall. But not that is not all. Did I mention they have movie theatre gym game stations too? These are non- essential additions but that people can really appreciate. Passengers can be very tired and might have a few hours of layover. When an airport offers these kind of amenities it can make all the difference in the experience. Needless to say Changi airport also got the basic system nailed. Baggage claim immigration clearance and other similar processes that make one's experience miserable are minimized in this airport thanks to their well-executed and efficient system.

Best airport I've been to. Clean waiting times no problems due to many shops amusement bars massage/fitness a very nice garden to walk in. Prices for food are ok. No waiting times for taxi.

Is Changi playing dirty in the airport ratings game? As a Solitaire flyer on SQ I have noticed that they regularly send a mere 5 or 6 bags out very quickly then it's about twenty minutes before the rest come out. Surely this can't be to claim a fast delivery can it?

Best airport I've traveled through. Large with plenty of shops - there's even a mall in the basement. Security lines were short. Open and airy really can't say enough.