San Francisco Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 151 reviews
4/10
No Skytrax Rating
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4/10

San Francisco Airport customer review

(Australia)

This is another dreadful airport - all too common in the US west. The facilities were good but it was so busy that there were no seats to use in any of the bars and restaurants. The WiFi was too slow to use - no doubt because the terminal was overcrowded. My international flight used another adjoining terminal. Absolutely nothing to eat and drink airside - I stocked up on chips knowing that United Airlines were going to serve me muck.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

San Francisco Airport customer review

(United States)

The earlier reviewer who stated one cannot move from one terminal to the next without exiting the secured area and re-entering through security is incorrect. There are clearly marked walkways which direct you to other terminals within the security zone. Having said that if SFO is your first port of entry to the U.S. from an international point of origin and you are connecting to a domestic flight after exiting immigration and customs you are out of the secured area and will need to go through security to board your connecting flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

San Francisco Airport customer review

(Mexico)

I flew through the International Terminal at the SFO airport twice on my trip to Asia. This airport is a typical big city US airport with gates far apart. Unlike airports in Asia and Europe there are no smoking rooms inside the terminal but rather smokers are forced to go outside. Outside smoking areas can be far from toilets and other facilities inside the terminal making it difficult for those of us who cannot walk very much. Prices at the food establishments are very high although the food was at least good. I found wheelchair service to be variable ranging from ok to good. Overall I would prefer to avoid this airport in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

San Francisco Airport customer review

(United States)

This is the only airport I've been in where if you land here to transit to another flight you have to exit security and then go back through security at each terminal you visit. It's a TSA nightmare if you have a tight connection. When I landed the TV information monitors that inform you what gate your flight is at - well in the terminal I was in those screens only showed flight numbers for flights leaving in that terminal so I had no way of knowing what terminal much less what gate my next flight was at. I ran around looking all over finally asked some cleaning lady for directions. I walked up to a TSA agent and to my horror he explained I had to exit TSA to get to other terminals. That ended up being the first flight I ever missed.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
9/10

San Francisco Airport customer review

(United States)

Great art/culture exhibits in the terminals. There was one showing the history of turntables when we arrived - we stayed to look before picking up our car! Good food options for the vegetarian which is unusual. Frozen yoghurt too! The monorail is fast frequent and clean. It's not a far drive into the city (20 minutes or so) and the BART is also very convenient to downtown. Nice newly renovated buildings with good light. Clean nice bathrooms. We had no delays.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

San Francisco Airport customer review

(United States)

Unlike most big airports in America such as LAX O'Hare Dulles Logan Reagan or from what I've heard JFK this airport is not a nightmare to navigate. The signage is plentiful which is a great help when locating the otherwise hidden baggage claim. The terminals (especially the new one that houses Virgin America and the International one) are very nice though the restaurants are fairly pricey. The staff are helpful but a little no- nonsense which can be irritating. Commuting is a breeze thanks to being located right off the highway and the metro. Customs is done without hassle. On the downside the process of checking in and getting through security can be abysmal at the wrong time the majority of flights are United and flights are often slightly delayed because of fog. Because of this I prefer using the smaller airport in Oakland across the bay when I can. Regardless this airport is what all big airports should be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

San Francisco Airport customer review

(United States)

I flew UA to SFO and was surprised how good it was. UA check-in chaotic was getting directed to go to the Continental (pre-merger) self check-in machines when I was on UA. United T3 very nice. Moving Sidewalk efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

San Francisco Airport customer review

(United States)

Upon arrival from Seoul Incheon TSA immigration and customs officials were rude and curt. They yelled at us for going the wrong way without giving us a polite explanation or directions to other passengers who were confused to the ambiguous instructions about where to queue. None smiled and the staff that were there looked like they hated their jobs. Baggage staff also were observed throwing baggage around and looked like they did did not exercise care with other passengers belongings. While SFO International terminal is clean and well-designed the amenities are wanting since everything is so expensive. With the rudeness of TSA and immigration staff SFO is not my choice for flight needs. Even then it's still a step beyond LAX but that isn't saying much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

San Francisco Airport customer review

(United States)

It can be congested at times. Security is fast but managing the lines is slow. There are some old TSA's who are not quick thinking (This is in Delta Terminal). Parking is good. Food is good but can be expensive. Good ground transportation and short term parking facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

San Francisco Airport customer review

(United States)

Customer service was awful. It took me 2 hrs to check-in because there was no organization people were standing in lines but no one knew what the lines were for. No management whatsoever to be found. Over 100 people were waiting to get tickets on my flight because an earlier flight had been cancelled people were waiting on standby yet the plane left with several open seats.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no