San Francisco Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 151 reviews
4/10
No Skytrax Rating
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1/10

San Francisco Airport customer review

(United States)

SFO terminals 2 and 3 are fine. Terminal 1 is an insane nightmare. The security staff are rude obnoxious and inefficient. They refuse to open up the metal scanners when the naked body scanners are backed up for over an hour. Customers naturally grow impatient as even an hour early to your flight is no guarantee that you will make it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

San Francisco Airport customer review

(Philippines)

A very pleasant surprise! The new international terminal is functional clean and efficient. It's actually a pleasure to use this particular US airport. Check in was smooth. The place was not crowded. Security - yes the TSA - was pleasant efficient without any pressure of being rushed and the area beyond security provided adequate shops and facilities to entertain anyone waiting for his flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

San Francisco Airport customer review

(United Kingdom)

Staff in immigration are extremely rude and aggressive - treat people like cattle. One example - As we were going through they opened up the US Citizen lines to non-residents. An elderly lady got a bit confused and simply asked if she should go in this line - he barked at her "I don't know how else to explain this lady - go in the shortest line". I travel extensively through Europe and Asia and I have never come across behaviour like this before - long queues yes- but rudeness to senior citizens no. Real shame as it gives a poor first impression to an otherwise wonderful city.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

San Francisco Airport customer review

(Canada)

International arrival with transfer to international departure (Terminal G). Unfortunately FCO uses buses into which pax are crammed for transport to the terminal. Not a pleasant experience. Poor directional signs for transfers and an airport that has non-existent climate control. Arrived in the morning with an early afternoon departure. It is not an airport where one wants to spend too much time especially when the AC is not effective. There are absolutely no clocks anywhere in the G structure. Not on the flight info directory and not on a wall. No functioning free wifi either. It makes it difficult if one relies on a mobile device and not a watch. On the upside the facility was relatively clean and well organized.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

San Francisco Airport customer review

(Brazil)

Good airport though I was a bit surprised at the superlative reviews some give it. I hasten to add we used it just for one departure recently. Facilities were fairly modern and clean though not spacious. We saw the moderate line for security and entered the special line for first class and other priority passengers though it merely took us through a few twists and turns and then back to the end of the regular line (bizarre). Gate area was average in space and seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

San Francisco Airport customer review

(United States)

I have been to numerous airports in the US and I found that SFO is the best one. I have used this airport multiples times and always found them to be pleasant. The signage is very clear and the security lines are never long. It's a very efficient airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

San Francisco Airport customer review

(Brazil)

Flew American Airlines to and from SFO (domestic) via superb Terminal 2. Good choice of shopping and dining in a modern wide open clean and clear departure lounge. Luggage claim area with carpet and sofas which were unnecessary as baggage was already in conveyor when I got there. Multi-company rental car facilities can be easily accessed via monorail which literally delivers you righ in front of the rental counters. But attention: on my way back to the airport from San Mateo bridge I could not easily find a gas station close to the highway in order to have the car refuelled so allow extra time for not missing your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

San Francisco Airport customer review

(United States)

I live 50 miles from the airport. I have used SFO for over 30 years for primarily international Hawaii and East Coast travel. The airport keeps getting better. Currently most of my flights are in and out of the refurbished Terminal 2. Clean bright open. Good food shops and a couple of good bars. Wished security was a bit quicker but it is a lot better than some places. SFO has good connections with downtown San Francisco and the East Bay via BART (expensive though). For locals it has good freeway access and a lot of different parking options. The problem with SFO is the weather.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

San Francisco Airport customer review

(India)

Arrival after a 13 hour flight and one is greeted by serpentine queues at immigration counters - awful lack of staff to handle sea of passengers. No staff to channel/expedite the process. Took us more than an hour to get through. Better experience with other US airports including ORD. Similar problem with getting through security on departure. Free wi-fi is a farce - poor connectivity - gave up after several attempts on my smartphone.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

San Francisco Airport customer review

(Hong Kong)

Nice enough terminal but everything shuts at 10 or 11! Bar and restaurant staff quite happily tell you they are closing early! There are about 6 busy flights leaving after 1120 no wonder there is a recession in the USA!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes