"very modern and well-equipped"
Cheryl Lum (United States)
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"Very nice airport"
Daniele Scalvinoni (Italy)
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"chaotic and disorganized"
Ronnie Orban (United States)
Experience At Airport | Departure Only |
Date Visit | October 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
22nd October 2018 : Rome Fiumicino Airport response
Dear Ronnie, thanks for reporting this. Learning about the experience of our passengers is very important to grow the quality of our services and the customer orientation of all ground airport operators. Airports are complex structures, with the presence of personnel from multiple companies, not all directly managed by Aeroporti di Roma. We would like to understand better what happened, could you please fill in the online form explaining what occurred to you in detail and when: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints ? Thanks for cooperation
"worst airport international arrival experience"
S Sharp (United States)
Experience At Airport | Arrival Only |
Date Visit | October 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"has optimized cleaning"
M Mannio (Italy)
Experience At Airport | Departure Only |
Date Visit | September 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"the worst airport experience"
Asok Patnaik (United States)
Experience At Airport | Arrival Only |
Date Visit | September 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Staff | 12345 |
Recommended | no |
24th September 2018 : Rome Fiumicino Airport response
Dear Asok, we are sorry for the inconvenience caused to you at Fiumicino Airport. We understand your disappointment, however passport control is not managed by Aeroporti di Roma; it is managed directly by public security forces. We have informed them of your complaint for further investigation. To make operations faster, we advise you to use the e-gates in future, an innovative technology which allows your passport to be checked in an entirely automated way. Kind regards
"Terrible experience"
E Lay (New Zealand)
Experience At Airport | Departure Only |
Date Visit | September 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
24th September 2018 : Rome Fiumicino Airport response
Dear E Lay, thanks for reporting this. Learning about the experience of our passengers is very important to grow the quality of our services and the customer orientation of all ground airport operators. Airports are complex structures, with the presence of personnel from multiple companies, not all directly managed by Aeroporti di Roma. We would like to understand better what happened, could you please fill in the online form explaining what occurred to you in detail and when: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints ? Thanks for cooperation
"surprised by the improvement"
4 reviews N Siotto (United Arab Emirates)
Experience At Airport | Departure Only |
Date Visit | August 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Recommended | yes |
"absolutely no professionalism"
C Vincent (Singapore)
Experience At Airport | Departure Only |
Date Visit | July 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
27th July 2018 : Rome Fiumicino Airport response
Thanks for reporting this. Learning about the experience of our passengers is very important to grow the quality of our services and the customer orientation of all ground airport operators. Airports are complex structures, with the presence of personnel from multiple companies. In order to identify the responsibilities correctly could you please fill in the online form explaining what occurred to you in detail : http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints
"airport has dramatically improved"
Gabriele Vincenti (Italy)
Experience At Airport | Departure Only |
Date Visit | July 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |