Rome Fiumicino Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 287 reviews
4/10
4 star Skytrax Rating
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1/10

"I have queued for 1.5 hour"

(United Kingdom)

Trip Verified | There are more than 1000 passengers arrived but only counter 17 and 20 opened/functioning for all passports queue. The entrance dividing citizen and all other passport signage is not clear at all causing a huge crowd in front of where the divider is set. I am still in the queue while writing this review and I have queued for 1.5 hour. A busy airport is expect to have more officers to reduce the waiting time.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no

17th February 2024 : Rome Fiumicino Airport response

Good morning, we are sorry for the inconvenience you experienced at Fiumicino airport. We understand your disappointment, however the passport control is not managed by Aeroporti di Roma, but directly by the Police to which we have sent your report for the appropriate considerations. However, please be so kind to fill in the online form to provide us more details of what happened and when: http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints. Thank you.

3/10

"not signalling clearly directions"

(Portugal)

Trip Verified | What's up with Italian airports not signalling clearly directions to the various terminals? Also my fast track boarding pass was not immediately recognized when going again through security because of changing terminals, allegedly because it was 'premium' according to the security officer.
Experience At AirportTransit
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no

5th February 2024 : Rome Fiumicino Airport response

Good morning, thank you for your review. It is very important to know the experience of our passengers in order to improve our services, for this reason we invite you to fill in the form at the link http://www.adr.it/web/aeroporti-di-roma-en-/suggestions-and-complaints providing us with more details. Thank you

10/10

"one of my favorite airports"

(Switzerland)

Trip Verified | Rome Fiumicino is one of my favorite airports. There is no quicker security control than at Terminal 1 in FCO. Also large offer of shops and restaurant/bars. The ITA Hangar Lounge is superb with excellent coffee and toilets are being cleaned every couple minutes, as the cleaning crew is there nonstop.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"wait in a queue for 54 minutes"

(Ireland)

Not Verified | When we arrived to this airport we had to wait in a queue for 54 minutes, just three immigration agents were working, no matter how many flights arrived, very bad administration and then after 2 weeks in Italy in our flight back to home we almost missed our flight. Again the queue for immigration was extremely long and only 3 agents were working. We only had 45 minutes to get to the gate and I talked with 2 customer service lady, they insisted that we have plenty of time, even though after waiting 34 minutes in a queue and still in there they were calling my name and my daughter in the airport loudspeaker and I said that to the customer service team.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no

23rd October 2023 : Rome Fiumicino Airport response

Good evening, thank you for your feedback. The airport is a complex place to coordinate whose activities are not all managed by Aeroporti di Roma, as in this case, but we assure you that, as a management company, we carry out continuous monitoring work in order to ensure that all services are usable and respond to our standard.It is very important to know the experience of our passengers in order to improve all the services. In the case that you mentioned passport control is managed directly by the Police Force. We therefore kindly ask you to fill out the online form at this link by providing us with more details in order to permitt us to forward them to those responsible. https://www.adr.it/web/aeroporti-di-roma-en/suggestions-and-complaints Thank you

1/10

"Two hours to get through Customs"

(United States)

Not Verified | Horrible. Worst airport I have ever experienced. Two hours to get through Customs, which I still can’t figure out why we had to go through again. When we asked the sweet Customs attendant, she said her bosses did not want to open the Schengen e-passport system. Baggage strike. Took forever to find our luggage. Now waiting behind 200 people to get a taxi. They force you into this line. Never again.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"new system of self scan is appalling"

(United Kingdom)

Trip Verified | Good experience until I reached passport control. Think the new system of self scan is appalling. Tried 3 different scanners. Non of them would scan my passport. Had help eventually from a border control lady. She struggled to get it to read. Eventually the first gate opened. But the second gate would not. Had a very frustrated girl yelling at me in Italian, I found out eventually I had to go back through and repeat the process all over again. With a queue behind me, I was getting rather agitated. I think this system is not fully working as yet. If your passport photo is pale of if you have fair hair and pale skin its rubbish. Not very happy. Wearing a daisy lanyard for a hidden illness there was no real help from border control unless you request it.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Great airport overall"

(Romania)

Trip Verified | Efficient border control at arrival (automatic gates), about 40 minutes from landing to luggage collection. At departure fast security control and also quick border control. Airside area with luxurious shops and many places where you can eat. Clean spaces. Often Train connections to satellite terminal (T3). Great airport overall.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"has good standard of service"

(Sweden)

Not Verified | Basically the airport has good standard of service, has good and fast security check, shops and restaurants. The only thing still give inconvenience is the bus service from the terminal to the aircraft. We had to wait 20 minutes with his doors open in the hot at 12.30 pm . The bus was overcrowded and the seats are not enough.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"no strollers at the plane stairs"

(Lithuania)

Trip Verified | There were no strollers at the plane stairs, so you have to carry your not walking infant all way through passport control or other lengthy corridors. Next to the belt indicated there was the dedicated space with the big sign of a stroller. The baggage arrived, the strollers not. After walking really long way (with the baby and luggage) to Lost and Found I was sent back to all that way to find “a black door on the right side after turning right after the belt No 3”. The strollers were on the other side of the door, which had only code panel for the staff. We saw our stroller only as someone opened the door to pass. There are no signs, no indications. The employee of the airport who gave the strollers confirmed that “we just should know” and that “there are no signs or directions” regarding this arrangement. So this airport I would not recommend for those traveling with infants. I left the airport more than 1.5 hours after landing not mentioning that surviving the flight with the infants is already the challenge.
Experience At AirportArrival Only
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"Not happy with the experience"

(United Kingdom)

Not Verified | A very stressful experience. We arrived 3hrs before our flight, went straight through passport control and onto the departures area. Waited a ridiculous amount of time for a couple of hotdogs (the terminal was not busy), and then had to send them back as they were cold! The eating area was dirty, however, they do have power sockets. Our flight gate was shown (E44), we took the shuttle to the gate and realised very quickly that the gate number was wrong!!! We then had to rush back as the new gate number was shown (E16), so with two children in tow we had to get another shuttle back, go through “transit customs” and sprint to reach our EasyJet, flight we managed to reach the gate 20 mins before gate closure. Not happy with the experience and as a very frequent traveler this is the first time that I have been the victim of a late gate change.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no