Arrived in Rome from Toronto and by the time I got off the plane took the speedy shuttle to the baggage area and was out the front door was no more than 15 minutes! I didn't know why my baggag was the first out or why the customs officers who were talking among themsels just waived me through with a flash of my passport but who am I to complain? Leaving was a whole different story. Great difficulty finding my ticket counter. The customs checkpoint was horribly inadequate. 3 booths open when all flight passengers were bottlenecking into the area and one officer decided to close up and take his break. Many people were complaining and saying they were going to miss their flights. We let those people through to the head of the line. They really need to fix this. Once through however the terminal is neat and clean with good views.