My experience of this airport is that it is a disaster. The arrivals hall is overcrowded. I needed to use the bathroom and the first three I found were closed. The fourth was open but had some cubicles closed. I had to wait an hour and half to get my luggage. The times given on the TV screens are optimistic. They indicate when a service may start but they must have people carry each bag individually across the tarmac. I took the airport express into Rome. They only run every half hour. The train I took arrived and people in the first two carriages could not get out because the doors were stuck. It also meant I and other could not get in except through the third carriage. I left Rome with SAS. Check-in fine but we left an hour late because the people to re-fuel the plane could not be found. On arrival in Copenhagen I had to wait another hour for my case only to discover that it was still in Rome. Other passengers experienced this to. One man received his luggage while his girlfriend's disappeared. Apparently the Italian Govt won't pay for a laser and bar-code system to track luggage. It can sometime take 2 or 3 days to find bags. I got mine back when I was leaving the following day.