Rome Fiumicino Airport

Not Verified | Worst airport experience in my 20 years of flying as an international journalist. The entry for global, non-EU travelers was a chaotic, massive maze of lines that never ended with only ome counter open. I waited two-and-a-half hours in a line with no chance of using a bathroom or water. Staff, if you can find them, were extremely rude and aggressive. I missed my business appointment and never have I felt so degraded as a traveller. Rest assured I will make sure none of my future flights stop in this torturous cluster-mess of human misery.

✅ Trip Verified | The minimum connection time at this airport is dishonest and not doable at all. It is technically 40 minutes, and ITA sells itineraries that meet this requirement but more than likely you will miss your connecting flight if you are transiting and have to go through passport control - we only caught our connecting flight to London after landing from Palermo due it being delayed. The e-gates which I am allowed to use as a British citizen don't work most of the time, I noticed several British citizens being rejected and sent to the manual desks which are understaffed with only half open despite a massive snaking queue full of transit passengers of various nationalities from morning bank of flights. I only made my flight after pleading with staff member and showing my boarding card that I was connecting with a short connection time. Lastly what doesn't help with connecting efficiently is the constant use of remote stands for planes instead of the many empty airbridges - you have a long wait for buses to arrive to pick everyone up from the plane, which then idles for ages, before taking long circuitous route to the terminal to drop you off. It's madness to do this in this day and age and with so many empty airbridges that could be used, not to mention the issues for less able passengers with diminished mobility.

Not Verified |   The airport is very big, so you better arrive early if you have international flight. Immigration queuing might take more than an hour and duty free is very far away from lounges and gates; so you might have to choose between duty free or visiting the lounge. Staff are generally friendly even under pressure

✅ Trip Verified | I want to thank to all the staff at this airport for helping me find my luggage which was lost because of Zürich airport. The medicine of my mom were in that suitcase and all your team helped me a lot to locate and find it as soon as possible. Very warm hearted people and extreme professionals. They didnt skip any official procedure so that they kept the security conditions but did their best to help me. Unfortunately I do not remember their names but I hope this message will find them and make them feel appreciated. Thank you, wish you all the best and God bless you.

✅ Trip Verified | Arrived at 8:00 from Tirana. Flight from Tirana took 75 minutes approximately. Been waiting at passport control for 90 minutes where out of 24 control booths, only 4 work. Horrible airport who looks like it tries to be completely irritating to travelers.

✅ Trip Verified | I've never been part of something so beautiful but disorganized or met so many unhelpful and rude staff at an airport. They take their time with everything and have no shame about it, there is no rush to get anything done, the airport is beautiful got great shops amazing shopping experience, terrible airport service, staff cant be on time everything is late everything changes me and a few people where running around for an hour and a half staff was just confusing us more than actually helping. Seems like they are focussing on making it a mega shopping mall instead of focusing on basics of an airport. Currently 50 mins behind schedule of even taking off. Avoid this airport if you can, Rome is beautiful. Unlucky , that the reception of it is so low.

Not Verified | Absolutely horrible experience at the airport. Waited two hours in the queue for passport control. I had several heavy bags one which my bag was broken the wheels were off. Got screamed at in front of everyone, was humiliated by it all to come get my bag , pointing at me saying all my fault. I had a bad accident prior to my flight and also was carrying this heavy luggage for hours i said i couldn’t physically carry it anymore and was in a lot of pain was then shouted at again- the women said I dont care. All your fault, all your fault and shouted at me to get my bags and leave. Will not be back. Was really upset how I was treated so badly.

Not Verified | I was scammed by a taxi driver. When there is a taxi service with regulated queue's outside of an airport, one expects a degree of safety. I don’t care how beautiful an airport is, or how many shops it has, if I don’t feel safe - it doesn’t matter. Before getting into the taxi, double check that they have a card machine and don’t get in if they say it’s cash only. Very upsetting to have this happen on the day I arrived in Rome.

✅ Trip Verified | Leonardo da Vinci Fiumicino Airport is a huge, well-designed, well-decorated airport with clean and huge facilities. I waited there for 5 hours as the check-in, security check and immigration were completed early. However I spent good time as the airport facilities made easy travelers to navigate and browse for shopping and restaurants. Airport staffs were good. They speak English well. Only bad thing is that, travelers have to walk long to get into the boarding bridges.

✅ Trip Verified | There are more than 1000 passengers arrived but only counter 17 and 20 opened/functioning for all passports queue. The entrance dividing citizen and all other passport signage is not clear at all causing a huge crowd in front of where the divider is set. I am still in the queue while writing this review and I have queued for 1.5 hour. A busy airport is expect to have more officers to reduce the waiting time.