Rome Fiumicino Airport

✅ Trip Verified | Good experience until I reached passport control. Think the new system of self scan is appalling. Tried 3 different scanners. Non of them would scan my passport. Had help eventually from a border control lady. She struggled to get it to read. Eventually the first gate opened. But the second gate would not. Had a very frustrated girl yelling at me in Italian, I found out eventually I had to go back through and repeat the process all over again. With a queue behind me, I was getting rather agitated. I think this system is not fully working as yet. If your passport photo is pale of if you have fair hair and pale skin its rubbish. Not very happy. Wearing a daisy lanyard for a hidden illness there was no real help from border control unless you request it.

✅ Trip Verified | Efficient border control at arrival (automatic gates), about 40 minutes from landing to luggage collection. At departure fast security control and also quick border control. Airside area with luxurious shops and many places where you can eat. Clean spaces. Often Train connections to satellite terminal (T3). Great airport overall.

Not Verified | Basically the airport has good standard of service, has good and fast security check, shops and restaurants. The only thing still give inconvenience is the bus service from the terminal to the aircraft. We had to wait 20 minutes with his doors open in the hot at 12.30 pm . The bus was overcrowded and the seats are not enough.

✅ Trip Verified | There were no strollers at the plane stairs, so you have to carry your not walking infant all way through passport control or other lengthy corridors. Next to the belt indicated there was the dedicated space with the big sign of a stroller. The baggage arrived, the strollers not. After walking really long way (with the baby and luggage) to Lost and Found I was sent back to all that way to find “a black door on the right side after turning right after the belt No 3”. The strollers were on the other side of the door, which had only code panel for the staff. We saw our stroller only as someone opened the door to pass. There are no signs, no indications. The employee of the airport who gave the strollers confirmed that “we just should know” and that “there are no signs or directions” regarding this arrangement. So this airport I would not recommend for those traveling with infants. I left the airport more than 1.5 hours after landing not mentioning that surviving the flight with the infants is already the challenge.

Not Verified | A very stressful experience. We arrived 3hrs before our flight, went straight through passport control and onto the departures area. Waited a ridiculous amount of time for a couple of hotdogs (the terminal was not busy), and then had to send them back as they were cold! The eating area was dirty, however, they do have power sockets. Our flight gate was shown (E44), we took the shuttle to the gate and realised very quickly that the gate number was wrong!!! We then had to rush back as the new gate number was shown (E16), so with two children in tow we had to get another shuttle back, go through “transit customs” and sprint to reach our EasyJet, flight we managed to reach the gate 20 mins before gate closure. Not happy with the experience and as a very frequent traveler this is the first time that I have been the victim of a late gate change.

✅ Trip Verified | I am genuinely shocked by the bad reviews that this airport receives, and I wonder if this is due to the fact that people only submit reviews after negative experiences. I fly through FCO very regularly as I am living in Switzerland while my family is near Rome. It used to look oldish and be dysfunctional but, wow, things have changed so much! FCO is such a great airport. Almost no queue at the security, or it flows very fluidly. Plenty of shops. Acceptable walking distances. Everything is efficient. It is just a pity that ITA's network remains tiny for the moment because FCO would make an ideal hub.

✅ Trip Verified | How to to put 3 flights all packed in 3 close gates and the rest of the airport to be empty? Gate 20 Emirates flight, gate 23 Atlanta and gate 24 Bucharest. All the neighbor gates are empty. This is probably the Italian way.

Not Verified | Terminal E deserves an F, Terminal E is new but badly done. After passport control you're forced through a tax free mall followed by a luxury brands mall which includes a Ferrari store and two lingerie stores among others. It's all pretty but useless since when you get to the gates there's practically no food or beverage places. Don't worry there's another tax free store there too. Make sure to stop by the bathroom of the future which includes a count of available stalls upon entering but the automated sinks are almost all broken.

✅ Trip Verified | The passport control staff was extremely rude and insulting to arriving passengers. They were impatient that people in line weren’t moving quickly enough (this was at 7:00 am for folks who had just come in on international flight and we were moving at a normal pace.) Even allowing for cultural differences with how Italians may express themselves, and I have found them usually very polite, the staff at passport control was completely out of line and gave a terrible first impression of Italy. Also, signage in the airport is horrible.

Not Verified | Airport seemed well organised. Luggage was quickly available, but one Case was missing. This was the airlines fault not the airports. An Agent working on behalf of Holland America, we were going on a cruise, (Theresa) was extremely helpful in dealing with the local lost/missing property Office. We were eventually re-united with our missing case 12 days later.