Rome Fiumicino Airport

Not Verified | Very clean and organized airport, very much improved since early 2000! Congrats to all the team for the good work. I landed in area E and I was very positively impressed by the ADV machine in the center of the square.

✅ Trip Verified | I have used the Servizio di personal shopper to find an item I was looking for. The team is fantastic. Really helpful, very nice indeed. They found a similar item oin sale, theysent the photo to my whatsupp and I was extremely satisfied with this Service. I recommend it to any passenger flying to-from Fco. Thanks once again to the Team.

Not Verified | Great facilities, huge range of luxury and non-luxury shops and restaurants/food choices. I travel to/from this airport often and have never experienced long queues not at the security checks nor when recollecting my luggage.

Not Verified | We have been standing in a queue to board on the plane to Catania for 1 hour at least. The boarding was meant to start at 12.10 and the flight to depart at 12.45. However it is 13.05 and I am not even on my plane. The ground steward told me the delay was announced on the speaker, however me and my partner did not hear anything when we were queuing with other people at 12:10 and there was no visual notification of the delay.

Not Verified | Overall a very nice airport. Our arrival was efficient and we waited no more than 15 minutes for our bags then easily found our way to the train station to take the non-stop service to the city centre. There are plenty of ticket machines on the way to the train station to stop and buy tickets with instructions in all main languages, plus there were staff on hand to help if required. On departure, we made our way to T3 and ate a lovely lunch in Ciao Gourmet Market, which although hard to find was pleasantly quiet apart from a few flight crew. The new area of T3 is like a shopping mall with the usual high-end brands. My only observation was that there was a lack of seating in this area. Otherwise, it was bright and airy and very clean. Our return flight was around 1-hour late leaving so we spent a fair bit of time at the airport and given our experience, I really don't understand the low rating.

✅ Trip Verified | Absolutely the worst experience I have received in a European airport. Staff are extremely rude with no interpersonal skills whatsoever. I was pushed and my luggage thrown by customs officer, who spoke no other language, but Italian. Seeking for a manager to resolve this despicable incident led to nothing. Check-in counter officers have no knowledge of entry permits / visas - the lady asked for my visa to EU destination, when I hold an EU Passport. Avoid this airport at all costs, it’s much better to travel to Rome via train.

Not Verified | This is the worst airport customs I have ever experienced. There is not even close to enough employees working to accommodate the influx of travelers. I waited for over 3 hours just in the customs line and missed my train. Furthermore, it was an overly hot temperature and I felt unwell the entire time, with no employee in site to ask for help or to inquire about further duration of wait. I will never fly into this airport again, this was a terrible experience and is truly unacceptable for a major city.

Not Verified | No free water stations or children's play area, more form over function. Very expensive and food court too busy to be enjoyable. Lighting is unattractive.

✅ Trip Verified | Shopping guidance service is very good. Can be more clean. Reasonable zone split and enough luggage cars. Clear signs and road map. 10 minutes walking from train station.

✅ Trip Verified | I can't figure out such a low rating. Drop off and security checks are always a 5 minute thing. Stores are nice, as well as restaurants and fast foods. I have only visited the Alitalia lounge at T1, which is quite comfortable (something more could be done on the food part). Clean toilets all around the airport. Keep on with the good job!