I have to agree about the chaos at Pisa Airport - both arrivals and departures have been the worst airport experiences of my life. On arrival we had to wait in a queue for 40 minutes on the tarmac in baking hot temperatures to get to security. Then another 45 minute wait to get the shuttle bus to the car hire terminal then another 45 minute wait to get to the Hertz desk. On departure a week later we made it through check in no space in departure lounge so went straight to the gate then sat at the gate until an hour past our departure time with no word as to what was happening. Eventually a passenger who spoke Italian found out that the baggage handlers had gone on strike. After another half hour we were told there was a 4 and a half hour delay to our flight. The lack of communication as well as the airport being too small for the number of flights using it means I will think very carefully before using this airport in future.