Pisa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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1/10

"This airport was terrible"

(United Kingdom)

Not Verified | This airport was terrible. Ok it was busy but there were not enough seats before check in, people and baggage all over the floors. Once through security it was disgraceful. Crammed with passengers, two very low grade cafes with the most ridiculous system in place for ordering, which took much longer than it needed to. Poor quality food and rude staff. Tables were dirty (if you could find one) and not being cleared. Seating was insufficient, people were sitting on stairs and floors and it was unbearably hot. It was a perfect breeding ground for Covid! Organisation for boarding was awful. Cannot recommend this airport.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"beyond security check is horrible"

(United Kingdom)

Not Verified | Everything before the departure lounge is okay. Cafes, bookshop, air con etc. Everything beyond security check is horrible. It’s a tiny airport with two sub standard cafes, a wine shop and that’s about it. It’s hot, flies everywhere and very crowded. We made the mistake of coming thru security with three hours before our flight and it was not a good decision. Stay back as long as you can. Or fly out from elsewhere.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid if you can"

(United Kingdom)

Not Verified | Rude staff everywhere. Avoid if you can. Lack of luggage trolleys everywhere and they cost a non refundable 2Euros. Check on your ticket to see the actual taxes they slap onto it.
Experience At AirportDeparture Only
Date VisitDecember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Crowded and poorly directed"

(Belgium)

Trip Verified | Worst airport I’ve ever been to! Even during corona times, tables simply don’t get cleaned in the “gran cafe”, and the staff only speak Italian and do not even try to understand other languages. We waited over an hour for luggage check-in to be available, with no help or directions at all. Crowded and poorly directed, with no place to be remotely comfortably seated. Unbelievable, especially for picky Italian people to be this chaotic, stubborn and plain lazy. Never again am I flying at Pisa airport.
Experience At AirportDeparture Only
Date VisitSeptember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The service is terrible"

(Turkey)

Trip Verified | The service is terrible. Even though some slowness is okay, the impoliteness of the people working at the airport is not okay. The food options within the airport is okay considering its volume, but a bit low quality.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"there is not a lot after security"

(United Kingdom)

Not Verified | Can't remember any problems in arrivals, however the departures lounge is very very busy. Nobody likes being at a busy airport, hence lots of negative reviews for this airport. I think people need to be aware that there is not a lot after security. If I had realised this I would have taken my family to one of cafes before security and I’m sure we would of have a much better experience! Wouldn’t avoid this airport, would manage my time differently!
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"everything worked well"

(United Kingdom)

Trip Verified | Reading other reviews I was worried, so got to the airport in plenty of time. We waited a little bit in departures and got through security in a matter of minutes. Whilst the airport is small and basic, everything worked well, we even managed to get a seat for a coffee and sandwich before departing. With regards to the negative reviews, you have not flown from Split in Croatia. Fly from there, then review Pisa.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
3/10

"only 2 desks open"

(United Kingdom)

Not Verified | One of the worst airports I've used. 4 easyjet flights taking off within the hour and only 2 desks open. Nothing much to do other than drink once through security. Waste of time.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"has to be the worst airport"

(United Kingdom)

Not Verified | This has to be the worst airport I have ever flown from. This airport has thousands of people who are waiting hours to board many different flights, crammed into a tiny space that would be assigned for just one flight at Gatwick or Heathrow. There is only one seat for every 10 travellers so people sit on the floor or lean against the walls. There are no staff around to give advice or directions. The section upstairs is better, but the food provision is terrible with only a few fast food kiosks to feed everyone. Every flight I saw was delayed for at least an hour. Mine was delayed for almost three hours. This was an Easyjet flight but there were no Easyjet ground staff there to let us know what was going on. There are a few shops but with nothing worth buying in them. This was really an appalling travel experience. I could not get WiFi so could not find out on the internet what was going on.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this is definitely the worst airport"

(Germany)

Trip Verified | I have seen quite a few airports in my life, but this is definitely the worst airport outside a developing country that I have experienced. The terminal was very small, totally overcrowded, and insufficiently cooled down on a hot July day. There was no sufficient space for seating, people were sitting on the floor and on the stairs. Wifi was free, but extremely slow and unstable. I will try to avoid Pisa airport at all costs in the future.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no