Pisa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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1/10

Pisa Airport customer review

I recently had the misfortune to travel through Pisa Airport with a wheelchair using friend who required Special Assistance. We checked in two hours before the expected time for take- off but the staff member who was sent to assist us was the most unhelpful and hostile individual imaginable! We had an obvious language difficulty as she spoke no English and we spoke no Italian but her actions and body language spoke volumes! She pushed myself and another friend out of the way and then proceeded to manhandle my disabled friend who has cerebral palsy and she was clearly not pleased when he was unable to transfer at warp speed into a manual wheelchair. I was most upset for my friend who was treated in such an undignified and unfriendly manner on his first holiday from an airport. She then snatched a bottle of water from my friend and slung it into a bin as she frog-marched us to the security area stopping only to snatch travel documents out of our hands. At the security area we were searched pushed and herded like cattle. After that ordeal our unfriendly assistant marched us straight through the Duty Free area without a thought that we may have wanted to make a purchase. She obviously didn't want us to accompany our friend in the elevator and indicated that we were all to stay in a certain area in the departure lounge. That particular assistant is clearly in the wrong job! She needs to attend charm school to acquire some people skills if she is to continue in the service industry. If I never see her again it will be too soon!
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2/10

Pisa Airport customer review

A fair range of shops given the size of the airport. Departure security queues were dealt with quickly. Immigration was slow with a wait in a fairly airless room; this after being bussed in from about 100m away! Flights to non-Schengen zone countries depart from some gates in an upper waiting area: no shops here and no return to the shops in the lounge. One benefit is the airport railway station which couldn't be closer to the terminal. The leaning tower can be seen to the north on departure.
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4/10

Pisa Airport customer review

Perhaps all the complaints one sees here about the Pisa airport may be related to Summer time travel. I just returned from Italy and found this airport to be excellent. Particularly the security was outstanding; so were the staff. There are a lot of great shops after you clear security and passport control. The quality of the products offered at these boutiques is also excellent. I would definitely fly to this airport which is very conveniently located. Delta now flies Pisa to JFK and this is fantastic.
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1/10

Pisa Airport customer review

Low cost flight travellers beware! Pisa airport turfs out travellers needing to stay there through the early hours in order to catch early morning Ryanair flights. I arrived at midnight and had to check in for next flight at 4.30am-ish; at 2pm after last flight arrival all remaining passengers (about 15 of us) were ordered outside; the airport was locked and re- opened at 4am...what was the point !?! Wouldn't have minded so much if it had been the height of summer but it was November and not bikini weather.
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2/10

Pisa Airport customer review

I have to agree about the chaos at Pisa Airport - both arrivals and departures have been the worst airport experiences of my life. On arrival we had to wait in a queue for 40 minutes on the tarmac in baking hot temperatures to get to security. Then another 45 minute wait to get the shuttle bus to the car hire terminal then another 45 minute wait to get to the Hertz desk. On departure a week later we made it through check in no space in departure lounge so went straight to the gate then sat at the gate until an hour past our departure time with no word as to what was happening. Eventually a passenger who spoke Italian found out that the baggage handlers had gone on strike. After another half hour we were told there was a 4 and a half hour delay to our flight. The lack of communication as well as the airport being too small for the number of flights using it means I will think very carefully before using this airport in future.
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2/10

Pisa Airport customer review

I wish I had read these comments before travelling. The facilities are sadly as grim as others have described. The infrastructure is simply inadequate for the volume of passengers. The arrivals / baggage reclaim experience was hideous - we feared the worst when we saw the queue to leave the tarmac and enter the building then bags were assigned to carousels seemingly at random: too many bags arriving so slowly for too many people in too small a space. Then we too suffered the horrors of the interminable queue for the shuttle bus. Airlines should pre-warn their customers of what to expect. The best advice would be to ensure all your bags have wheels then walk round to the car hire place. Only about 350 - 400 metres I reckon. Over 15 different firms operate from far too small building; our experience leads me to recommend Europcar: they had a ticket based queuing system so you could dive out of the melee for water etc. Departure was similarly fraught. The air of nonchalance of the check-in staff as check-in time came and went with no clue as to which desks were about to open was irritating. As was the overcrowded departures hall and the bizarre repetition of the Ryanair embarkation route announcements over the PA. We were on Easyjet but the hordes responded with random queuing etc as others have reported. A good word for Easyjet - their service was impeccable on both journeys - but they and the other carriers should play hardball with the Pisa airport authorities.
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3/10

Pisa Airport customer review

Mixed views of the airport - the queue for the hire car bus in 33 degrees and followed by an even longer 1.5 hour queue at the Budget car hire desk was not a pleasant experience (Avis and Hertz seemed better at clearing customers through the process) but is that the airport's fault or the lack of customer care from the hire car companies. The airport itself was east to get in and out off- the facilities land side were good for a regional airport (have you ever flown from the shed at Coventry!!) but a little disappointing air side - so called 'duty free' was rip off! Not as bad as I was expecting based on other people's comments - just wished I'd known it would have been quicker to walk to the hire car building rather than wait in sunshine for the bus!
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4/10

Pisa Airport customer review

Great location. There is a rail station outside with trains to Pisa central and on to places such as Florence. Buses also stop outside. The motorway down to Rome and the Tuscan coast is also very close. Announcements were in Italian and English. A few shops and cafes and toilets dotted about the place. All the car hire outlets are a five minute shuttle bus ride away in an air conditioned building.
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3/10

Pisa Airport customer review

Pisa airport seemed small and a little old but generally fine - my main concern was security; I accidentally ripped up my boarding pass (confusing my outbound & return e-boarding passes). Somehow I managed to get through security until that point with the wrong boarding pass.
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1/10

Pisa Airport customer review

Pisa Airport road construction is still not finished. The parking station is always full - there's simply too little parking available. The hire-car pick-up and drop off is via a bus service and check-in is slow. Very helpful lady at the help desk but the terminal has few shops and little food. If you're flying EasyJet back to Gatwick as we were doing make sure you buy your in-flight food well before you arrive at check-in. Of course no water is allowed through security - but don't buy any more bottled water after security or they'll take it away too! Toilets at the gates are abysmal - one toilet to service all the passengers waiting for a 737.
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