Norwich Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 81 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
na

Norwich Airport customer review

(United Kingdom)

Norwich airport flatly refuses to provide water fountains for travellers and if you ask for free water at the cafe it is frowned upon. Norwich have an ever increasing services tariff which is a thinly veiled surcharge and yet provide little in return. The seats are hard the allowable drop off times are ridiculously low and the seats are hard. If you possibly can then there are better flying options until they actually realise that a decent level of service should be provided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
na

Norwich Airport customer review

(United Kingdom)

We had to abandon our holiday to Tenerife on 15 Jan 2013 at 17.00 at Norwich 'International' Airport. We had arrived on the 14 at 15.00 for the Thomson Airways Flight No. 5180. Delays were apparently due to the ground equipment on the first day and also time taken to de-ice the aircraft on two consecutive days before snow arrived even though it was forecast. We sat on the aircraft ready to leave as weather was good on the 15th but had to disembark because of the failure of the airport to do their job. When an experienced pilot stands in the aisle and says he has never known any airport to take so long to de-ice a plane so that slots are missed someone is not doing their job. Adverse weather conditions are not your fault but how you react to them definitely is. How long before Thomsons also pull out of our local airport? Fly Norwich 'International' Airport - as a very last resort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(United Kingdom)

Norwich Airport is the most half hearted operation imaginable. Commercial passengers are given the impression that they are a bit of a nuisance and attempts to keep their numbers to a minimum with the £10 service charge high car parking charges minimal choice of destinations and a generally apathetic air have been remarkably successful. The lack of arrivals or departures does not result in a speedy check in and the airport is liable to close if weather conditions are anything less than ideal. I have lived in Norfolk for over 30 years and would love the convenience of a local airport but invariably travel via Stansted or Gatwick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Norwich Airport customer review

(United Kingdom)

Stopped using Norwich airport some months ago. A shame as it's only a few minutes from my home. I'd rather travel to Stansted or Heathrow. Poor facilities and airport development fee are the reasons.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Norwich Airport customer review

(United Kingdom)

In the 1980's and 1990's I was a strong advocate of using Norwich to fly the world via Amsterdam. But no more. To call it Norwich International is now a joke with only one scheduled international service via Amsterdam. FlyBe is not the only airline that has voted with its feet and largely taken its routes elsewhere as a result of Norwich's shameful £10 Airport Development Fee. Far from improving the facilities the fee seems largely to have gone to lining the pockets of the owners Omniport. At one time the short stay-car park was reasonably priced now it is outrageously expensive with a ridiculously short time of free parking allowed when dropping off or picking up a passenger. I am greatly saddened by the airport's lack of progress in attracting and keeping new routes it could and should have been a huge local success story.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Norwich Airport customer review

(United Kingdom)

I will not use this airport again - the £10 development fee is the reason. The other facilities were not that great - eg ringing for service at the cafeteria's.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Norwich Airport customer review

(United Kingdom)

Just used NWI for a holiday flight to Turkey. Everything went OK and the staff were friendly enough even security. The £10.00 is a con but for us its that or 70 miles plus to Stansted Luton etc plus parking and NWI know this. Nothing much to do airside but then your waiting for a flight not shopping and its never busy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Norwich Airport customer review

(United Kingdom)

Poor facilities for a mainly empty airport including old facilities and bathrooms even with years of the famous £10 charge. Full of airport people doing nothing and always a long wait for luggage. Security is a terrible always an unfriendly search. It appears they get paid by the number of searches they do and the x-ray machine is so old it can't penetrate anything.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(United Kingdom)

Norwich Airport can be great somedays and dreadful others. Sometimes the staff are delightful and sometimes rude and humourless. The airport tax is not as much the problem but the way that the signs read is appalling - almost rude. Facilities are pretty much non-existent. Staff pay more attention to checking your airport tax rather than your boarding card. I spent 40 minutes in the security queue as they pedantically and slowly checked everyone. Stansted staff are much more welcoming. Its as though you are a bit too much trouble as a passenger and the place would run smoother without you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Norwich Airport customer review

(United Kingdom)

I would like to know why passengers are left standing outside on arrival at passport control. We arrived from Tenerife and unless you make a run for it when you get off the plane you will be one of the passengers like us standing in slush and freezing conditions. I am sure before the so called improvements this was not the case. Why can't this area be extended by taking some of the baggage reclaim area which is far too big for the one flight arrival every hour (and that is during busy periods). Be prepared for unnecessary searches when going through security. As for the airport development charge I think the airport has regressed whilst this charge has been in force.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no