Norwich Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 88 reviews
3/10
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Norwich Airport customer review

(United Kingdom)

Stopped using Norwich airport some months ago. A shame as it's only a few minutes from my home. I'd rather travel to Stansted or Heathrow. Poor facilities and airport development fee are the reasons.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Norwich Airport customer review

(United Kingdom)

In the 1980's and 1990's I was a strong advocate of using Norwich to fly the world via Amsterdam. But no more. To call it Norwich International is now a joke with only one scheduled international service via Amsterdam. FlyBe is not the only airline that has voted with its feet and largely taken its routes elsewhere as a result of Norwich's shameful £10 Airport Development Fee. Far from improving the facilities the fee seems largely to have gone to lining the pockets of the owners Omniport. At one time the short stay-car park was reasonably priced now it is outrageously expensive with a ridiculously short time of free parking allowed when dropping off or picking up a passenger. I am greatly saddened by the airport's lack of progress in attracting and keeping new routes it could and should have been a huge local success story.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Norwich Airport customer review

(United Kingdom)

I will not use this airport again - the £10 development fee is the reason. The other facilities were not that great - eg ringing for service at the cafeteria's.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Norwich Airport customer review

(United Kingdom)

Just used NWI for a holiday flight to Turkey. Everything went OK and the staff were friendly enough even security. The £10.00 is a con but for us its that or 70 miles plus to Stansted Luton etc plus parking and NWI know this. Nothing much to do airside but then your waiting for a flight not shopping and its never busy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Norwich Airport customer review

(United Kingdom)

Poor facilities for a mainly empty airport including old facilities and bathrooms even with years of the famous £10 charge. Full of airport people doing nothing and always a long wait for luggage. Security is a terrible always an unfriendly search. It appears they get paid by the number of searches they do and the x-ray machine is so old it can't penetrate anything.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(United Kingdom)

Norwich Airport can be great somedays and dreadful others. Sometimes the staff are delightful and sometimes rude and humourless. The airport tax is not as much the problem but the way that the signs read is appalling - almost rude. Facilities are pretty much non-existent. Staff pay more attention to checking your airport tax rather than your boarding card. I spent 40 minutes in the security queue as they pedantically and slowly checked everyone. Stansted staff are much more welcoming. Its as though you are a bit too much trouble as a passenger and the place would run smoother without you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Norwich Airport customer review

(United Kingdom)

I would like to know why passengers are left standing outside on arrival at passport control. We arrived from Tenerife and unless you make a run for it when you get off the plane you will be one of the passengers like us standing in slush and freezing conditions. I am sure before the so called improvements this was not the case. Why can't this area be extended by taking some of the baggage reclaim area which is far too big for the one flight arrival every hour (and that is during busy periods). Be prepared for unnecessary searches when going through security. As for the airport development charge I think the airport has regressed whilst this charge has been in force.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(Spain)

This so called airport in departures offered one telephone three internet screens plus a very unimpressive cafe/bar & duty free shop. Firstly the telephone was out of order as well as two internet screens plus the cafe staff at 0730am were enjoying their breakfast whilst people waited inside to be served at the till. Surely having taken £5 off most passengers the least they could do would make sure facilities worked & that customers did not have to sit on filthy tables.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Norwich Airport customer review

(United Kingdom)

I understand and appreciate all the complaints about the Airport Development Fee and the very limited facilities at NIA but at least you have an airport here. Liverpool airport started out like Norwich but with the advent of carriers like Easyjet etc it has developed in recent years into a better airport hub. My major beef is with FlyBe who can stuff me for almost £300 for the return journey if I only book a few days before - but they do advise of the £5 fee on their website. I have found that most of the Norwich airport staff are great with only a handful being offhand or rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Norwich Airport customer review

Dreadful little airport with minimal facilities. The simple iniquity as pointed out by almost all other reviewers is the extortion of £5 from each passenger to let them pass into departures. I find it hard to believe this is even legal. After all we've paid the airport tax. Why is this outrageous imposition not included in that tax? It would save the salary cost of the people who sit to collect Norwich's nasty little farewell to those using its facilities.
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