Norwich Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 86 reviews
3/10
No Skytrax Rating
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4/10

Norwich Airport customer review

(United Kingdom)

I will not use this airport again - the £10 development fee is the reason. The other facilities were not that great - eg ringing for service at the cafeteria's.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Norwich Airport customer review

(United Kingdom)

Just used NWI for a holiday flight to Turkey. Everything went OK and the staff were friendly enough even security. The £10.00 is a con but for us its that or 70 miles plus to Stansted Luton etc plus parking and NWI know this. Nothing much to do airside but then your waiting for a flight not shopping and its never busy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Norwich Airport customer review

(United Kingdom)

Poor facilities for a mainly empty airport including old facilities and bathrooms even with years of the famous £10 charge. Full of airport people doing nothing and always a long wait for luggage. Security is a terrible always an unfriendly search. It appears they get paid by the number of searches they do and the x-ray machine is so old it can't penetrate anything.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(United Kingdom)

Norwich Airport can be great somedays and dreadful others. Sometimes the staff are delightful and sometimes rude and humourless. The airport tax is not as much the problem but the way that the signs read is appalling - almost rude. Facilities are pretty much non-existent. Staff pay more attention to checking your airport tax rather than your boarding card. I spent 40 minutes in the security queue as they pedantically and slowly checked everyone. Stansted staff are much more welcoming. Its as though you are a bit too much trouble as a passenger and the place would run smoother without you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Norwich Airport customer review

(United Kingdom)

I would like to know why passengers are left standing outside on arrival at passport control. We arrived from Tenerife and unless you make a run for it when you get off the plane you will be one of the passengers like us standing in slush and freezing conditions. I am sure before the so called improvements this was not the case. Why can't this area be extended by taking some of the baggage reclaim area which is far too big for the one flight arrival every hour (and that is during busy periods). Be prepared for unnecessary searches when going through security. As for the airport development charge I think the airport has regressed whilst this charge has been in force.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Norwich Airport customer review

(Spain)

This so called airport in departures offered one telephone three internet screens plus a very unimpressive cafe/bar & duty free shop. Firstly the telephone was out of order as well as two internet screens plus the cafe staff at 0730am were enjoying their breakfast whilst people waited inside to be served at the till. Surely having taken £5 off most passengers the least they could do would make sure facilities worked & that customers did not have to sit on filthy tables.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Norwich Airport customer review

(United Kingdom)

I understand and appreciate all the complaints about the Airport Development Fee and the very limited facilities at NIA but at least you have an airport here. Liverpool airport started out like Norwich but with the advent of carriers like Easyjet etc it has developed in recent years into a better airport hub. My major beef is with FlyBe who can stuff me for almost £300 for the return journey if I only book a few days before - but they do advise of the £5 fee on their website. I have found that most of the Norwich airport staff are great with only a handful being offhand or rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Norwich Airport customer review

Dreadful little airport with minimal facilities. The simple iniquity as pointed out by almost all other reviewers is the extortion of £5 from each passenger to let them pass into departures. I find it hard to believe this is even legal. After all we've paid the airport tax. Why is this outrageous imposition not included in that tax? It would save the salary cost of the people who sit to collect Norwich's nasty little farewell to those using its facilities.
no
4/10

Norwich Airport customer review

Super little airport. Mind you I wouldn't want to be delayed there for to long nothing much to do airside. I was home within 20 minutes after picking up my cases. Thats worth the £5.00 airport fee. Just hope that they can get a LCC in to cover Spain and France.
no
1/10

Norwich Airport customer review

Took my wife and kids to Norwich airport yesterday for a flight to Bangkok. Parked my car in the car park for about 20 minutes to ensure they were checked in OK - £1.50pa total rip-off! Was going to buy my wife and 2 kids a hot drink before checking in but I refuse to pay over £5 for 3 cups of tea - forget about buying a breakfast unless you want to pay 5 star hotel prices. The worst part of the whole episode is the iniquitous Airport Development Fee (just another method of further fleecing the traveller). I paid over £2500 for my family's tickets but they couldn't proceed through to the Departure Lounge until they stumped up a further £5 each! This charge is so unpopular and unfair I have heard normally calm people start swearing when they have to pay just to get in to the departure area but they have no choice. Originally they charged £3 which drove many people to use Stansted it was so unpopular but management instead of scrapping this charge increased it to £5! The next time we go on holiday we definitely won't be using Norwich Airport I'd rather travel all the way to Heathrow and I only live 25 miles away from Norwich.
no