Nashville Airport

✅ Trip Verified | We came to Nashville to visit. There was bad weather when we left, so I can understand that these may be special circumstances. That being said, all flights were cancelled little by little. They kept you in the airport for as long as possible. 1 restaurant that sits probably 30 people, 2 stores that were poorly stocked with disgusting sandwiches, 1 small bar. Al this to serve hundreds of people that are waiting to see if their flights will be cancelled or not. Finally, after 24hrs of being moved around from gate to gate and delayed, they got us on a plane. The pilot explained what led to all the delays and why we are still delayed. The Airport has only 1 Defreezer truck. It can de freeze 1-2 planes then has to go refuel, which takes 2 hrs. So, we were waiting for our turn to be defreezed. After about 20 min, the pilot gave us an update saying that the defreezer has a malfunction and the tech is coming to fix it. A little later, we got an update that said: well, I can see that there is only 1 person loading the luggage’s, so this may take a little while before we can even move the plane. In the meantime, we are still waiting on the update for the defreezer. A few minutes later, the pilot says we just found out that the mechanic is on his way and should be there in about 30 min. Damn. I’m not sure what is going on, but the airport is supposed to be prepared for planes to fly!

Not Verified | The cell phone parking lot is a disaster. Like a bad game of Tetris. I won’t use it again until it’s redone. Alarmist saw two wrecks. It’s necessary to be able to back in to park or you’re out of luck.

Not Verified | Lived here over 15 years and this is our home airport traveling at least every 3-4 weeks. We’ve been using this airport for years and it has never been a good experience. Security and parking is fine, even with the construction - no problems other than if you have an early flight give yourself time to park if you need the bus. As far as food options... it’s terrible. The Berry Bistro is the only option on the Southwest terminal side to get any sort of coffee that’s to go other than Starbucks. Starbucks takes over 20 minutes because they are the only ones with reliable options. The Berry Bistro two weeks ago was closed because no staff showed up to work in the am. Today (like 3 other times) they’ve had our order wrong, over charged us and then didn’t have the items they said they did. When we asked for a refund they couldn’t because they didn’t have a manager to approve so they had to get change out of their wallets to refund us. All the other food options in the court area have cold food, even in the warmers, the staff can’t speak English. If your going to expand this airport you need to massively step it up with a manager that can oversee these places and hire people that care to be working for the day not texting on their phones at the register. This airport is WAY behind the eight ball, compared to other similar markets around the country ie., Charlotte, Orlando, West Palm, St Louis. Your expansion plan must include better staffing and food options. Not to mention the one clothing store Fly Babies has had the same clothes for 15 years in the same spot. Update?

Not Verified | Construction is taking forever and is very noisy and messy, my kids tripped on some construction material in a normal walkway but I am mainly posting this review because their toilet tissue is absolutely terrible! It’s like using printer paper and it gave me a terrible rash. Thumbs down big time for a simple commodity BNA. Lastly the security personnel could be a touch more humane, they have constantly been rude and demanding to my family over the years and other innocent parties doing nothing wrong at all. Step it up a notch people. Hope you read this for all the unspoken parties out there and get to work where you are falling short.

✅ Trip Verified | I live in Nashville and fly somewhere around 75 times a year. BNA is currently undergoing some significant expansion and renovations that are necessary to keep up with the demand of Nashville’s incredible population growth. What continues to be overlooked are the restroom facilities. It’s the only airport I’ve traveled to or through where no paper towels are offered, which is a major invitation to spread sickness especially when coupled with the dryers that require poor hand washers to stick their hands fully in the machine and blow around all of the bacteria and germs they didn’t wash off with soap. Additionally, multiple sinks are always out of soap or the soap dispensers are not functioning properly. BNA must have the most germ and bacteria friendly airport for any city with major commercial airlines.

Not Verified | So....most food vendors were filthy, most closed but no reason why, just rude employees waving you away. Coolers where drinks are grabbed from completely empty and again dirty. Burger King however was open but all counters and floor were dirty and greasy. Employees rude and obnxious. Don't waste your time or your money. I would rather stop somewhere pick up something that cost less and eat it cold than eat at BNA.

Not Verified | TSA probably doesn’t get that many good reviews but I wanted to say a huge thank you to all the TSA folks I talked with. You were happy, calm, and full of personality. You made going through security a breeze and for that I thank you for keeping the morning happy. I wish every airport had TSA like Nashville! Well done

Not Verified | My parents and I were about to board a flight and my dad started feeling sick. He was having a heart attack. Everyone at the airport was so nice and helpful. They got help to him so quick! A lady (I’m not real sure who she was) got our flights changed for us and got our luggage off the plane. A security guard stayed with me the whole time and helped me with everything! They were so wonderful and I’m so thankful for everything they did for us!

Not Verified | My 14 year old grand daughter flew unattended by an adult to JAX and the ladies at the check-in in the secure area were tremendous in doing their job. Answered all questions and put us at ease, got her on the plane and in a great seat without having to wrestle with the masses that were waiting to board. A big thank you to Southwest also. Now, parking was another thing, a nightmare with all the construction going on but we made it just fine.

✅ Trip Verified | Nashville airport is notorious at taking forever to get the bags unloaded to the carousel. We wait an additional 20 minutes just to get a bag. This happens all the time. The staff are nice but the service is super slow.