Marseille Airport

My review is for Marseille MP2. Horrible airport terminal. This is probably the most inefficient and badly organised airport that I have experienced. The queue at security is always badly managed. They don't have a line for people who require special assistance. They don't seem to have enough people to manage the queue. So many people who use this terminal do not have manners they just jump the queue. No airport staff seem to organise the place. I've had enough of Marseille MP2. I'll never set foot in this airport terminal again.

MP2. This terminal is a joke! I thought maybe it was a temporary structure but it seems it was purpose built. We used the airport for a flight to Istanbul. We arrived on Sunday evening for a flight scheduled for 0155. There were no facilities at all for food or drink. Check in was appalling and chaos seemed to be the order of the day. We had to take our hold luggage through ourselves and waited nearly an hour for it to be checked at security. When we finally reached the departure lounge again any shops that are there were closed the coffee machine was out of order so had to sit (in extremely uncomfortable seating) for two hours with no refreshments available to us. Apparently the building was originally used for cargo I think passengers are being treated in the same way. Marseille Airport Authorities please note we are paying customers and expect some sort of service that reflects that. Whether we are flying budget airline or not we should be treated with respect.

Marseille MP2 (part of Marseille airport dedicated to low cost flights) is a terrible place for passengers. Last month we spent one hour queuing between the Ryanair registration and the plane access. A hundred people standing in a very small space no seat available. And again 20 min queuing before the luggage control. Comment of the airport staff: "you should be happy to have toilets available". All the building is noisy.

Long queues at passport control inbound then a long wait for luggage on top of that. Outbound long queues at security more than 90 minutes then a long queue for passport control. Less than 1/3 of available channels open. In a nutshell fly elsewhere and save a morning or afternoon queuing!

An international airport that in many places only has instructions in French. Flew into Terminal 4 which along with the others is dirty and poorly signposted. The toilets are dirty hygiene does not seem to be the concern of the administration. To find out where the tax refund was location was like begging for information. The customs broker only stamps documents for the refund 2 hours before takeoff. The seats for waiting passengers were dirty and the lounge Luberon does not even have bathrooms inside.

Flew into Marseille from Gatwick and used on arrival Terminal 2. It is appalling. It is brutal architecture and long hard corridors that go up and down with no electric walkways or many lifts. If you are not physically fit or so handicapped that you need a wheelchair getting to and from the aircraft can be a struggle even more so with those with children's buggies. I found the staff particularly the border police indifferent to passengers and talked amongst themselves. The check-in and security going out was smooth and fast but the facilities leave a lot to be desired. Blocked toilets poor shopping options particularly on the land side few seats. If you fly with easyjet even as a low cost passenger you get modern well equipped clean and comfortable jet. I don't see why this airport authority expects passengers to be happy with a terminal that is not as good as the other terminal at the airport and which is the case at both the north and south terminals at Gatwick. or Nice. This terminal puts the airport to shame creates a terrible first impression and should be pulled down.

The low cost terminal at Marseilles MP2 is exactly what it says it is : low cost low quality low everything. There was no air conditioning in the small luggage claim area in July and we had to wait for 30 minutes for our luggage to arrive although our flight was the last flight to arrive that evening at 11.45pm and the terminal was empty. To avoid at all (low) cost.

MP2 the budget airline terminal is the worst airport in France I have ever used. You have to carry your own suitcase to a conveyor belt at check-in there is very little in the way of food and shops and the terminal looks like the freight warehouse it once was. The worst part of the experience however was when we were called to the departure gates. After the flight was called we had to queue for twenty minutes before any border police bothered to come to the emigration desks. Once you get to the gates the waiting areas look like a prison reception area with no seating and bare metal walls. A number of elderly passengers were in real distress due to the lack of seating. No matter what you think budget passengers deserve this terminal is unacceptable in a developed country.

Waiting area after passport control at gates was overcrowded - too many people crowded into small gate with no chairs for over 30 mins. Unbelievable to think this is Europe surely there are some regulations?

Flew into and out of MP2 in the last week and absolutely no complaints. Clean well maintained and well signed medium sized airport with good design that limits walking distances from check-in to security to gate. On arrival bags were on the belt when we got to luggage reclaim and we were straight out and into a taxi within 15 minutes of landing. Big picture windows over the apron afford excellent views of the aircraft while you wait for your flight to be called. Feels like an airport rather than a shopping centre that does flights on the side.