Marseille Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 68 reviews
2/10
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3/10

Marseille Airport customer review

I think MP2 is nearly getting it right! I have used it several times more since my previous comment and I agree with others that staff are (now) generally helpful and friendly and - although limited in extent and choice - the food and drink available in the departure area (I hesitate to call it a 'lounge'!) is of reasonable quality and is reasonably priced compared with many other airports. However passengers are still called to gates far too early - often before the incoming flight has even landed - so that the length of time queuing in the rather grim ground-floor area is too long.
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2/10

Marseille Airport customer review

Last August I wrote a rather damning review of MP2; this year I used the same terminal at more or less the same time of day and time of year. It has improved a little but there is still room for improvement. The queues are still there but they move more quickly; I timed everything very carefully. Check-in 10 minutes; luggage drop-off 4; security 21; passport control 10; boarding- pass check 9; boarding 8. However you look at it this is still an hour of continual queuing and as we were a little later than planned arriving at the airport it was literally moving from one queue to the next. The environment has not improved though I did feel the staff were more helpful and friendly than last time and generally it was not quite as awful. However the final episode illustrated some of the problems of MP2. With everyone on board on time the pilot announced that he could not start engines because there was so much rubbish blowing about on the apron. I was by a window and could see burst rubbish bags from aircraft just left lying around. We waited 15 minutes while some of it was cleared up but it was far from completely clear when we left. The whole place feels very uncared-for and it is obvious that costs have been cut wherever possible; as I said last time I understand the economics of low-cost flying but this seems to be a step too far - to the point where it is counterproductive in terms of efficiency and customer satisfaction.
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3/10

Marseille Airport customer review

I agree with Mr Benett's comment about this airport. But I think everybody here is a bit tough about MRS2. I traveled to Spain Sweden and Norway from there and the experience was not that horrible. I agree that MRS2 is not the most beautiful airport in Europe but I do not care about waiting 20 minutes in line (I have never had to wait more than 5 minutes) in a terminal badly decorated if afterwards I just have to drive 15 minutes to get to Marseille. I prefer this terminal next to the city than a luxurious one which is 2 hours from where I want to get.
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2/10

Marseille Airport customer review

A veteran of the 'proper' terminal and an admirer of it (see previous comments) I have now also experienced MP2 and have to agree that aesthetically it's pretty grim. I was fortunate to go through at a quiet time on my own and with hand baggage only but I can imagine that it can be a frustrating experience at busy times and/or with a family and all its luggage. Splitting off the cheap flights was probably quite a good idea operationally but certainly there's some room to think further about customer care!
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1/10

Marseille Airport customer review

I'd like to second Peter Cullen's comments on the new concept terminal MP2. It is an horrendous experience. Travelling with young daughter and wife on arrival no trolleys are permitted in the baggage hall so you have to carry everything. The terminal is a 10 minute walk (not under cover) to the car hire car parks. On departure no trolleys allowed in the terminal. Check in is not computerized so all baggage tags have to be written. You then have to carry your bags a further 50m to drop them off at the baggage belt and have your items rechecked. The shopping experience is not too bad. Finally we had to queue for one gendarme to finally turn up to check all our passports. One passport controller for 150 people you do the maths. The terminal is understaffed and those that do work there seem to have the hump because they'd rather be working in the other terminal. Pack light and if you are travelling with a family and have hired a car leave the family at the terminal collect the car and drive it back to the terminal. There is a drop off car park that allows 30 mins free parking in front of the terminal.
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1/10

Marseille Airport customer review

I have used Marseille in the past and found it perfectly acceptable. However last week I endured the new terminal 2 (warehouse would be a better description) for low-cost airlines; it is a truly horrible experience. I know that when travelling low-cost it is just that and you get what you pay for but this takes the concept to a whole new (lower) level. They obviously did not waste any money on decorating as it is mainly bare walls pipes concrete floors etc. On the few places they actually put some paint it is the most disgusting mixture of lime green purple and orange you can imagine. You get plenty of time to admire the 'design' of this box as you queue to put your luggage onto a conveyor belt (about 20 minutes and quite what cost it saves is beyond me) and to go through security (about 45 minutes). If this is the future of mass air transport it will surely kill itself it is a totally joyless and annoying experience. At least when you get to the aircraft it feels fairly luxurious.
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5/10

Marseille Airport customer review

Several more good experiences of this efficient airport in February and again last week - given its increasing busy-ness I am always surprised that so few passengers comment on it but maybe that's a sign of overall contentment! My usual route is MME-AMS-MRS and return (KLM - rather wobbly Fokkers on both legs but generally personable crews and reasonable timekeeping) which means I get to use Hall 4 at MRS undeniably pleasanter than Hall 1 or the new low-cost terminal MP2 (although one of my daughters used this in December and thought it perfectly adequate). Check-in staff at MRS are always pleasant the waiting area by the gates is light and airy and (since changing from Europcar to Avis) I have found the collection and return of hire cars to be quick and hassle-free. If carless the bus service to Aix is frequent fast and relatively cheap: all in all this airport provides a good start or end to your trip.
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Marseille Airport customer review

Marseille is my local airport and I use it a lot. Generally it works well and is a pleasant experience for a 'small' airport. Parking is excellent and only a short 5 minute walk from the main terminal and at 620 euros per day very reasonable. I did have one bad experience recently where passport control took over 40 minutes coming in from London. For some reason they had no EU passport desk and delays were lengthy for non-EU passengers. At least the bags were available when we cleared passport control. One word on the new low-cost terminal. This is now open but clearly not finished (as of mid-December). The decor is sparse with lots of concrete but hopefully this will be improved soon.
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Marseille Airport customer review

I really like this airport and support the comments by Martin Hambleton below. Check-in desks are normally only opened at a specified time before departure so arriving too early is not a good idea. There are some shops before security selling some Provence souvenirs. Security is normally quick and once through to the departure lounges it is very peaceful. There is a cafe to buy drinks and snacks. The so-called Duty Free shop is mostly empty - reason - the prices are higher than in the high street for EU travellers - so buy your Pastis before travelling. The car hire pick up and drop off is just across road from the terminal building - extremely easy and efficient. Within 5 minutes you can be on the motorway. Just as close is the bus station with regular services to Marseille Aix-en-Provence etc. I always travel via MRS when I can. I also support Mr Hambleton in confirming there is a business class lounge called "Cezzane".
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Marseille Airport customer review

I recently travelled through MRS and found it perfectly acceptable as an airport. In particular hiring a car was easy only 50m from the terminal and well signposted (as was the returns area). One area that could do with improving is the catering airside.
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