Malaga Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 110 reviews
3/10
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3/10

Malaga Airport customer review

(United Kingdom)

On my recent trip to this airport (2nd in 3 years) I found it pretty good but hard to rate with full accuracy as it was having some work done. On arrival we were disembarked pretty quickly and efficiently and from there allowed through immigration controls just as happily. The only gripe on arrival was that (it might have been due to the work) the car rental offices were scattered to the 4 winds with no real signage to point you in the right direction so the relevant one was hard to find. The return journey was the same really. Descent queue times and friendly and efficient staff. There were 2 little niggles though. First the staff in some of the eating places could have been nicer. Their card machine wasn't working but they made no effort to tell people instead letting everyone queue and put in hot food orders only telling them after that they couldn't pay. That was just one cafe potentially having a bad day though. The other problem was that the gate we were directed to required going through a further security check point. Although it didn't make clear that you were going in the right direction. A large bunch of people then gathered at this point as no one wanted to go through in case it was the wrong gate (no signs at this point) and there would be difficulty getting back. This was not a section that appeared to be undergoing work and was just a case of unclear signage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Malaga Airport customer review

(United States)

Couldn't really recognise AGP even though it was only early March that we last passed through Always construction and always mayhem. Walks between terminals and unfinished areas for years. Overcrowded. They seem to always be doing something but seem to only make it worse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

(United Kingdom)

Couldn't really recognise AGP even though it was only early March that we last passed through because T3 has opened since then. I'd agree about the distances to be walked for departures. We had less far to walk on arrival but that might have been because we were transferred from the plane by bus rather than airbridge so taken almost directly to Arrivals. Roadworks right outside the airport rather undermine the otherwise impressive appearance of the terminal building: access to Departures seemed to take us virtually through a petrol station forecourt! Security busy but reasonably free flowing but in the departure area (pier B) it was very difficult to hear flight announcements especially those from the desks themselves because the gates are on busy thoroughfares with food bars around them so there is a great deal of noise going on. The fact that we had a late change of gate when the queues for our easyJet flight had already formed did not help matters. Overall therefore I would say that the new Malaga airport looks good but it is not entirely passenger friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Malaga Airport customer review

(United Kingdom)

The new Terminal 3 opened on 16 March 2010. However if you are travelling by a British airline other than British Airways you will still be required to check in at Terminal 2. That's when the problems start. My wife and I departed from this airport on 30 March. After check in we had to walk the length of both Terminal 2 and Terminal 3 to reach the security checks at the far end of this new terminal. After security the large Aldeasa shop is on the right hand side but there are no seats adjacent for travelling companions so all hand baggage has to be carried through the shop which is rather difficult. Otherwise any companions have to stand around outside. We then had to walk all the way back to the far end of Terminal 2 for Pier B. During this "journey" we noticed that there were a few very small catering outlets but with very little seating. There is a rather short travelator which seemed rather pointless because it only carried us for about 50 yards. When we eventually reached Pier B where it seemed all the non British Airways passengers had gathered there were no apparent catering facilities. My wife has reduced mobility but does not require a wheelchair and the "jouney" from check in to Pier B took 45 minutes. This included about 7 minutes at security and a similar time at Aldeasa. So be warned! Terminal 3 is an impressive building but there are only bare facilities for those of us who still have to depart from Terminal 2.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

(United Kingdom)

Check-in and security pretty trouble-free but don't eat or drink there. Two stale ham croissants two stale cookies and a bottle of water cost 14 euros. Incredibly the couple in front of us managed to spend over 50 euros on what looked like a basic meal!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

Large clean and fairly modern airport. Arrival at Malaga was fine. Queued less than five minutes at passport control on arriving but had arrived on a Sunday mid-morning so maybe that explains the short queues. Bags in the terminal within 20 minutes. Only one set of toilets in arrivals and these are hidden in a corner under the stairs. Had to walk through a multi- storey car park then over a bridge to get to the 'airport train station'. Check-in on return journey was ok although some of the ground handling staff who man the check-in desks on behalf of other airlines don't seem to know the rules of the airlines they work for. (bmi baby check-in desk staffed by FlightCare Spain were unaware that bmi baby give 5kg extra luggage for passengers travelling with babies and tried to charge me an excess!) Security checkpoint an absolute nightmare. Around 100 check-in desks in the main hall but only 6 security lanes. It took us 45 minutes to get through security. Bring your own food before you go to the airport - the main restaurant upstairs is extortionate. (7 Euros for a bacon panini!)
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2/10

Malaga Airport customer review

This airport is a mess. Constant construction and mayhem at security. You get different rules from airline security personnel than airport security personnel. It is bedlam that never seems to let up. I have had to deal with for 30 years and it always put a damper on what is usually a pleasant trip to a pleasant place.
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2/10

Malaga Airport customer review

On arrival we were sent to the t2 overflow and unknown to me the car hire representative I was meant to meet was waiting at t1! Just make sure you bring with you the contact number for your car hire company so you can track them down if you are sent to a different terminal! On the outward journey our gate was changed not 2 but 3 times the gate we were sent to was tiny with most people having to stand for around 40 minutes as the flight was delayed (something which we weren't even told). Seating is scarce at Malaga airport there are only a handful of public seats with the rest in the overpriced food court. I don't know how much the construction work has to do with the chaos at the airport but it was a worse experience than Dalaman in Turkey. On arrival all 150 or so passengers were herded unto a small bus with "max capacity 75" clearly written on the roof. It is a very busy airport but then so is Heathrow or Stansted and both have far better facilities and a better atmosphere than Malaga.
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2/10

Malaga Airport customer review

Flew to Malaga on a full BA 757 flight. We were bussed to the terminal which I found strange as the low cost carriers were all attached to Air Bridges. We were deposited in the bowels of T2 to clear passport control - a lengthy process. Baggage reclaim was chaotic to say the least - 3 different belts were given for our baggage. And this part of the airport could do without time share salespeople getting in the way. The new terminal looks smart and let's hope it leads to big improvements at this very busy airport. On current form however it is a poor show
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4/10

Malaga Airport customer review

We've only been through Malaga once before several years ago and cannot remember much about it apart from the alterations / expansion going on. It clearly has expanded a lot since then but it's still not entirely finished. Travelling with hand luggage only we didn't take in much of the place when we arrived apart from long walkways with frosted glass windows. Unlike at PMI which we know well arriving passengers seem to be kept entirely separate from those departing. We're not sure how easily we would have found it driving out of the airport though if we hadn't had excellent instructions from the lady who rented us both her country house and a hire car as you emerge right into the thick of the traffic of "greater" Malaga. Departing from Malaga was reasonably straightforward too. It took a while to find a parking space but then the signs towards and inside the terminal building were clear and we discovered that there was a separate security area for those who do not need to check in at the airport desks and that area was very quiet indeed. From what we could see the main security area was very busy but flowing fairly smoothly. We didn't visit any of the shops so can't comment on those but in the waiting area between security and the moving walkways up to the shops it was difficult to hear the flight announcements. Apart from that considering this was a busy holiday area airport at the height of the season things could not have gone much more easily.
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