Malaga Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 110 reviews
3/10
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2/10

Malaga Airport customer review

(United Kingdom)

The kindest thing I can say is that it is a disorganised shambles. On arrival not too bad got our bags then a long walk to get out. Ok but on departure half the departure screens were not working so didn't know where to go to check in. Finally did then the queue for security is overly long because its so badly thought out and run. When you do get through its hard to find anywhere to sit. The limited food outlets are hugely expensive all with large queues. As others have said when you get to the gates there is very little seating so expect a long stand before you board. Oh yes don't use the toilets unless you have to they are the smelliest I have come across for a long time. Without doubt the old airport without the extension was far better. Next time although arriving at here we depart from Gibraltar Airport for which we are eternally grateful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Malaga Airport customer review

(United Kingdom)

Have made a number of visit to Malaga this year as usual. Because of the completion of T3 has not been the best airport to visit but was hoping this year would be better in fact now worse. Fortunately Jet2 our carrier now has T3 booking desks from T1 and T2 previously however those with t1 or T2 desks have a long walk to the only customs in T3. On arrival last year we arrived T2 and went straight to the luggage belts in T2 this year arrived T2 and like 2011 had to walk through T3 and back to T2 luggage belts why I ask not good for us oldies. On departure things getting worse in October all the tables behind the x-ray machines have been removed which forces people to empty their trays of wallets etc whilst it is on the machines rollers still. This slow the passage of the bags etc to nearly a standstill we were moved to an x-ray machine with only 4 people in front of us with plastic trays but a full belt and a whole family of 4 trying to recover their items of the belt. 30 minutes later we got to put our trays through the machine. As I had to take my shoes and belt off I am trying to balance on one leg to get my shoes on whilst my partner stops our trays falling off. Once again they stop the belt and we delay for at least 5 minutes whilst we put shoes belts watches on as no where to put our trays. Having checked on line knew zone B but still a long walk to get there to find since May they have stripped out most of the seats near the boarding gates and now about 20 seats at each gate we arrived an hour before boarding all seats full just after our arrival. Seems airport operators want you to stay the retail area and not sit around the boarding gates not a good option in my mind.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Malaga Airport customer review

(United Kingdom)

Arriving was good a short wait for passport checks but otherwise efficient. Leaving was far less satisfactory the signing is very confusing the screen suggested we needed Terminal 2 a longish walk but having got there we found that with hand luggage only we had to go to the departure area in T3 - right next to where we came in. Having gone through security (5-10 minute wait) we found seating but when the gate was announced (over an hour before departure) it was a matter of standing around in a corridor through which passengers for other flights were trying to pass. Prices for drinks ranged from the outrageous to merely expensive - though not all shops charged the same so it's worth looking around (a bottle of water seemed to go from 1.60 to over 3).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Malaga Airport customer review

(Spain)

The airport is nice to look at but not that passenger friendly. Security was quick and efficient check in depends on the carrier though. The airport seemed to have no air-conditioning throughout (in August!) the plane smelt a bit after take off! There were no facilities to heat baby food (asked at burger king but they refused as the queue for service was too long!). To buy water to prepare baby milk from powder cost €4! As you cannot walk through security with water or prepared milk this seems a bit high.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

(United Kingdom)

Arrival at Malaga AGP is OK and a reasonably painless experience however departure is totally different. Rental cars are dropped off at one end of the airport followed by a long walk to check in at T2 or T3. Having checked in/bag dropped there is a long walk to security from T2. T3 is a bit better but having walked a long way to T3 you walk in the reverse direction to the BA check-in and then back to security. T2 check-ins having walked to security in T3 have then walk back to the 'B' gates which are immediately behind the T2 check in area. Clearly the airport has been designed for the convenience of the airport as opposed to the convenience of the pax T3 is an attractive building but not convenient for passengers. The Sala executive lounge is excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
7/10

Malaga Airport customer review

(United Kingdom)

Easier passage than in July as we knew what to expect and with online check-in and hand luggage only we have no reason to dally. No hitches at all on arrival and this time we even found the official route up to departures level to meet our courtesy bus to the off-site car hire office. On our return trip queues at security were not too bad and we were through quite quickly. For some reason however no details were being released about gates for flights not even which zone until actual boarding began. In the end boarding for our flight to Liverpool was announced by loudspeaker before it even appeared on the screens and even though we were then quick to go through passport control for zone C the flight was already boarding from the gate immediately adjacent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

(United Kingdom)

Flew from/to BHX with Ryanair. Outbound flight landed 30 mins early but it took 94 mins for the first bag to appear on the belt. On return the Ryanair queues were chaotic with desks 221-226 open but managed to get checked in in 25 mins. Beer/food prices at outlets extortionate. Poor selection of food/drink outlets for an airport of this size.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Malaga Airport customer review

(United Kingdom)

Reading what I wrote a year ago I can't say that we found Malaga airport much better this time. It's big impressive and airy but there are still irritating niggles. On arrival we needed to go up to departures level to access our bus but couldn't find any way to do so apart from squeezing through barriers. We then unknowingly walked past the bus point because the signage was not displayed for passengers emerging from the terminal. We were glad that our car hire collection point was off-site as the area outside the airport was very congested. On our return we found Security somewhat disorganised. There was something of a melee to secure trays and at our security gate one harassed female agent seemed to be trying to do everything: call passengers through check the detector and frisk selected individuals whilst at the same time trying to call to a colleague to come and help. We found it very difficult to hear announcements made at the gates. This time we were departing from Area C and our flight to Liverpool was announced early: all we heard was something about Liverpool so we followed others who started moving to join a queue. Perhaps our next passage through the airport in Sep will be smoother as we will have a better idea of what to expect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Malaga Airport customer review

(United Kingdom)

Long queues for check-in which tend to merge together; slow and arbitrary security - my wife travels with a nebuliser (basically a compressor) which went straight through without a second look. Most of the retail outlets shut (18:00 on a Friday afternoon) have they gone bust or can't the staff be bothered to turn up for work?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Malaga Airport customer review

(United Kingdom)

On arrival on a Ryanair flight from East Midlands; no problems and the airport seemed fine (apart from the odd idea that you need to pass a security check to get from the car park to the car hire desks). Flying back to the UK; a long queue for check in (Baggage drop) a long walk to the departures security check then another long walk (past various queues for food) to the gate (which seemed to take me within a few yards of the baggage drop area!). Eventually at the gate the scene was rather chaotic as the queue for another flight had merged the our queue and I joined the wrong one for a while.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no