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| In the last year I have used the Lyon Saint Exupery almost every week, for both departure and arrivals. I am a business traveler, sometimes economy, sometimes business class. I had used both terminals, 2 is older and smaller, but far better organized. When moved to new terminal, was expecting an improvement, but I was wrong. The worst is the staff and the security check. The airport is very disorganized, they have far too much staff for nothing, I can see they were “trained” to do something, but it is all against how things should work. It feels like they try to invent the airport service without considering all the experience other airports had, it just goes against any logic. The round conveyor is stupid. There is a staff member arranging people in line, telling which line to follow even when it is visible the other lines had fewer people. But he has been told “2 people in each line” and that’s what he does it. If I did not have this paid guy, I could have chosen better the line to follow. So, if you are unlucky, you get the busiest track. Once you arrive at the conveyor, if you are unlucky again, you are at the far end and everyone else will put their trays before you and in between your stuff. Last time I had to wait 20 min for my last tray, because the people behind me were putting their stuff in front. Every week I hear different rules: only cosmetics on one tray, cosmetics and computer on one tray, sometimes my cosmetics bag is not allowed (it respects the rules), sometimes I have to take off my shoes (same shoes), sometimes shoes must be alone on the tray. And if you are totally unlucky you get the line where they test for explosives every single luggage. Then you can easily spend 2 hours. It is useless if you mention you miss the flight, nobody cares. And the cherry on the cake: if you fly back to Germany, sometimes you get your passport check, sometimes not, depending on the gate assigned. I also had fast track/business ticket, but I ended up in the same queue and other people from economy where moved in front. There is so much stress for nothing, especially when you are a business traveler and every minute counts, you do not want to spend 2-3 hours queuing - they should reconsider how to organize this security check area!