Lyon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 98 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

"worst airport I've experienced"

(United Kingdom)

Trip Verified | Worst new airport I've experienced. Statist architecture nightmare. No thought for customer experience. Car rental 20min+ 2km walk from terminal. Or wait for bus with no wait time indicator. Terrible signage. Crazy long queue at security with stupid organisation. 30min + on Tue morning. No priority line. Another 15min queue at immigration. No priority. Avoid they have no clue.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrible experience"

(Belgium)

Trip Verified | Terminal 1 B is a disgrace. Security screening is disorganised. Long queues, stupid tray system that is not efficient, staff that are not well trained. Flying to Belgium means you have to go through passport control. The electronic passport system is not working. Horrible experience.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"pretty appalling"

(United Kingdom)

Trip Verified | From our perspective, the couple of points come out of this experience. Although I am from Lyon, I doubt I want to come and visit my family and friends so often because they don't seem to be able to offer a decent airport experience, this wasn't the best use of our time and money. The airport is a great tool but they don't seem to make use of it. Airport organisation need to train their employees to be more customer focused. Employees need to work as a team and not say 'it is not my problem / fault' as this is not acceptable. Employees must be polite and welcoming. Make use of all the security gates, employ more staff and get people through in under 10 minutes like any decent airport. They should think about having a queue strategy. Maybe offer a refreshment or money back in this situation. The various problems we encountered could happen in isolation and it wouldn't be a big deal but when you add them together it is pretty appalling. Speaking with other travellers, they maybe didn't complain as it requires time to put feedback together, but I can ensure they share our feelings. If I knew clearly how much we paid BA for the airport experience I would ask for money back but I can't.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"incompetence to a new level"

(United Kingdom)

Not Verified | There are airports that are the epitome of efficiency. There are average airports, there are slow and inefficient airports. Then there is Lyon. It takes incompetence to a new level, unmatched by any others I gave passed through. Firstly the design. It has several terminals, and the Rhonexpress shuttle stops near none of them. A long walk (and I do mean long) with no protection from the weather takes you to your terminal. Once there you have to scan your boarding pass to get into departures. Or rather you have to queue to do so. And queue. And queue. Not because there are huge numbers of passengers, but because most of the machines did not work, and those that did, did so only intermittently, and the staff tasked with managing this area were frankly indifferent. Then onto security screening. Another long wait. Here, the machinery did not work properly and there were far too few staff, and those that there were, were not imbued with any sense of urgency. You have to strip even more than anywhere else and then wait with bare feet and trousers falling down (removal of all shoes and belts being a requirement) as your possessions slowly pass through the creaking machinery. Then another walk. A long long walk. A really long walk. Passport control consisted of two bored policemen slowly glancing at passports as the line grows ever longer and passengers start to panic as their flights are called over the tannoy (assuming they can hear the distorted sounds put out by the public address system, which fails in its basic requirement of being comprehensible), the panic increasing as they are warned that their flights are about to close, and (unless they did as we did, and forced our way to the front – sorry to anyone we pushed ahead of) then anger as the flights close. We managed to get on our flight, but only just, and were the last to do so. I liked Lyon. We spent a lovely week there, seeing the sights and eating the food. This experience really put a dampener on the holiday, and we would certainly never revisit the city, unless we could find an alternative method of travel.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Staff at best indifferent"

(United Kingdom)

Trip Verified | Frankly appalling. Huge queues to get through security. Staff at best indifferent if not downright rude and obstructive. No evidence that senior managers were gripping the situation. The plight of those at risk of missing flights entirely, which I believe a number did, not being addressed in any consistent and effective way. Still less with any pretence of sympathy or concern. People who had stood in line for an hour or more being re-allocated to new queues as staff closed check points without warning, explanation, any form of apology or sense of concern. Easyjet, who were helpful and supportive, held flight doors open until 10 minutes before departure to allow late passengers, which included my young daughter and her teenage friend, to board at the very last minute along with a number of other passengers who had begun the check process the requested two hours before scheduled departure but still had to run from security desks to the gate-10 minutes away-to board. Avoid like the plague.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"one of the worst airports in France"

(United Kingdom)

Not Verified | Arguably one of the worst airports in France. Please be prepared for a stressful, tiresome, and sometimes dangerous travel experience. Most terminal staff are rude and unhelpful. Passport control takes > 45 min each time. Baggage collection is also a time-wasting experience. Expect a minimum 1 hour period from the time your plane touches down to the time your bag comes out. Very poor WiFi access, public seating (passengers are made to stand before boarding), and a significant lack of restaurants. The new tram-shuttle service has a highly controversial monopoly over transportation to\from airport. Such a system has led to abusive pricing (approx 20eur one-way), and to all forms of competition (local bus or ride-sharing start-ups) being shut down & prosecuted. I've even heard a LYS horror story where 150 travelers were locked in one of the new terminal's boarding areas due to staff negligence. After two hours police were reached and able to free passengers. Having travelled extensively throughout Europe, America, and Asia I can say that LYS offers the least enjoyable pre & post-flight experience - each time. Unfortunately google maps does not allow ratings for Lyon airport, so I come here to share my experience. Lyon airport strongly demonstrates how the emerging privatisation of public infrastructure eats away at what was once a pillar of local-pride, newcomer welcome, and efficient travel.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues are very badly managed"

(United Kingdom)

Not Verified | Queues are very badly managed. Check in desks remain closed until precisely 2 hours before the flight, in spite of staff being present and queues being long. As a result passengers are frustrated and irritable with the security staff, who are presumably just doing their jobs. On arrival here there was a crush at passport checks, with downward escalators continuing to deliver people to an already crowded area. The wait for baggage was very long, with no explanation. I will avoid Lyon airport in future. A poor experience.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Long queues at passport control"

(United Kingdom)

Trip Verified | Long queues at passport control on arrival at Terminal 1b. One of the passport control officers clearly did not want to be there and slammed my passport down on the counter after looking at it. On leaving the terminal the signage to the hire car place was difficult to see and it took 20 minutes to find the bus stop. A week later at departures, there were long queues for passport control. There were 2 booths open with 4 officers on duty. At first the queue was trickling through nicely. Suddenly at 9am, 2 officers closed their booth and went off duty without explanation and without waiting for anyone to relieve them, leaving a really long queue for just 2 officers to deal with. Just couldn’t believe it, with at least 3 flights departing within 30 minutes of each other.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"What a nightmare"

(United Kingdom)

Trip Verified | What a nightmare going through this airport. I had a really bad experience before, but thought it was a one off but this was the 3rd bad experience in a row. This is no coincidence, the worst staff, arrogant, rude, not helpful and really bad manners. It doesn't help also when the technology is awful, my bag had to go through 3 times because the belt couldn't move it across. Avoid this terminal, if you can.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Queue management was appalling"

(United Kingdom)

Not Verified | 50 minutes to get through passport control at gates D. Queue management was appalling. Passengers for local French flights were having to push past the passport queue. Absence of staff. Utter shambles. No shops or cafes open in the gate area. Then long queue to board plane. Over an hour standing up.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no