Lyon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 135 reviews
2/10
No Skytrax Rating
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1/10

"the WiFi here doesn't work"

(United States)

Trip Verified | I had a connecting flight here to London and Montreal. First off, the WiFi here doesn't work. I was in the airport for hours and would maybe have WiFi access for a minute or two at a times until it disconnected again. One small plane of people took customs 30-40 minutes to clear through. Then I had to walk through and extremely long series of hallways to try to get to my flight because the door that led to connecting flights was locked. It was completely empty and the lights were off in a lot of sections of it. I felt like I was trespassing at times, it was so quiet and eerie. After a while signs didn't point to connecting flights anymore and just said exit. I had to walk around and try to find someone to ask for directions. Then after finding the terminal it was a task to find the check-in counter for my flight. I walked around for quite a while trying to the counter and couldn't find it anywhere. I gave in and asked an employee at an information desk where it was. She looked at me like I was an idiot and told me that it says on board next to the flight. I went and looked and it said something like 10.26 or something. I had no idea what that meant. I tried to find a different employee who could help me find the check-in counter, couldn't, gave up and went back to the lady. I asked her again and she said she would look it up and then told me that it's at 10.26. I still don't know what that means. She says that it's downstairs, past all the shops on the other end of the building. I get there and they said that check-in had closed five minutes earlier. I ended up having to book another flight back to London because all the flights that week were over a thousand dollars. So I had to deal with this archaic check-in system. After waiting half an hour in line I found out that you don't check in with the airline, you check-in for that specific flight. Just because you're in the right line for the airline doesn't mean you're in the right line. I had to walk over to the other side and wait in line again. Luckily security was fairly well streamlined and finding the gate was pretty easy. Though, since the WiFi doesn't work, I had no idea that the flight was delayed 15 minutes. It didn't say on any of the signs and they didn't announce it.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"after 9pm, everything is closed"

(United Kingdom)

Trip Verified | No food or beverages options after 9pm, everything is closed. This is an international airport? Literally everything is closed, not even the the relay shop so can’t even get a sandwich. I think this is appalling
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"waste time at passport control"

(United Kingdom)

Trip Verified | It is unbelievable how French authorities at Lyon airport seem to have fun by creating difficulties and causing passengers to waste time at passport control. It makes absolutely no sense leaving e-gates unavailable, even for EU passport holders, asking all passengers to queue and wait quite long time because there are only 3 or 4 officers available.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"very very rude staff"

(United Kingdom)

Not Verified | Appalling. Computers broken so couldn’t get through passport control. No AC trapped for more than an hour so far. Very very very rude staff. Indeed shouting stop complaining loudly when no one was. We were too hot to say anything whilst sitting on the floor wondering when the hell would end. Preference of course for the French at the back of a huge queue once things started going. Update. Now through after an hour and luggage still not off plane. Toilets a disgrace. Found it very difficult to find shuttle bus for car hire but made it in the end. Full marks to Enterprise car hire though. All sorted and through in a few minutes. I gather it’s worse coming back.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Inadequately staffed and managed"

(United Kingdom)

Not Verified | After some bad experiences whilst the new terminal was built I thought I would give it another go. I will not be making that mistake again. Arrived 2 hours before flight home on 16/4/23. Got to gate 2.hours later - thankfully plane had been delayed or we, and pretty well everyone else due to travel, would have missed it. Inadequately staffed and managed and thoroughly unpleasant end to our holiday. Oh, and Wi-Fi not working.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"we'll never travel through Lyon again"

(United Kingdom)

Not Verified | As a family departing from Lyon after a skiing holiday, we thought Lyon airport as a freshly designed airport would be a better alternative to Geneva. Fundamentally wrong! - Car rental - really far away, unwalkable. Need to take a slow and rare shuttle bus that does the rounds and is packed with other miserable souls. Why was it designed that way - given its the gate to the Alps and most families rent a car? it took me 40 mins (!) to drop off a car and get back to T1 - Check-in desks illogically placed over 2 floors - security totally chaotic, a 3rd world experience - transfer to D gates advertised as 5mins - only its a 15mins brisk walk. The paradox is clearly a lot of money has been spent on on award winning architecture. But where was the logistics consultant! Overall - we'll never travel through Lyon again and will tell every person I know not to do so.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a truly catastrophic step"

(South Africa)

Not Verified | Going through security at Lyon airport has been a truly catastrophic step for many years. Definitely the worst airport I've been to. Unacceptable waiting time, despite new terminal 1, overall rude staff. Passer la sécurité à l aéroport de Lyon est depuis de nombreuses années une étape proprement catastrophique. Certainement le pire aéroport dans lequel je suis allé. Temps d'attente inacceptable, malgré le nouveau terminal 1, personnel globalement désagréable...
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Shocking experience"

(South Africa)

Trip Verified | Shocking experience that is consistent with all my last 10 trips through this airport in recent years. The checkin (on sky priority / Air France) was slow and the luggage belt at the checkin counters were broken. The worst was the security check, with one preposterous buffoon managing the queues at entrance and forcing families with children of any age to go to the family queue, which obviously was not moving anywhere fast. I tried to explain my children were older than 7 and with no special requirements and he barked back to go into the family queue. Then there was the question of the electronic devices that 1) needed to be taken out of their sleeves 2) needed to be placed on individual trays and 3) included anything from laptops to earphones to little watches that took ages and again the attitude of the staff who spoke aggressively to passengers was shocking. When I tried to enquire with the ‘supervisor’ of the security area why families were treated thus she was very defensive and said ‘it’s the rules’… what rules no one is clear. In the last ten years, everytime I have flown through this airport this has been my consistent experience: passengers treated poorly by staff who is incompetent and abusive. I will endeavour to fly through Grenoble, Genève and others when flying to the Alps going forward.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"All in all a mess!"

(Germany)

Not Verified | Ankunft war ok, Gepäckausgabe war zügig. Das große aber… der Abflug. Check-in (gepäck Aufgabe!) 35 Min warte Zeit trotz aller Schalter besitzt! Und anschließend 1,5 std warten auf die Sicherheitskontrolle!! Hätte unser Flugzeug nicht gewartet. Wären wir vermutlich noch immer in Lyon! Das Personal genervt und unstrukturiert! Alles im Allen ein Durcheinander! - Arrival was ok, baggage claim was quick. But the big thing… the departure. Check-in (luggage check-in!) 35 min waiting time despite having all the counters! And then 1.5 hours waiting for the security check!! Wouldn't have waited for our plane. If we were probably still in Lyon! The staff annoyed and unstructured! All in all a mess!
Experience At AirportArrival and Departure
Date VisitOctober 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"A bad experience"

(Denmark)

Not Verified | A bad experience: the information desk officer (busy chatting with friends) did not speak or understand english, words like ‘security’ ‘take-off’ and ‘departure’ did not register with the old, uninterested chap. Security was a slow, chatty and passive/aggressive experience with my daughter (7 years old) asked in a aggressive and loud/yelling manner (in French off course) whether she had packed any electronics and staff reacting badly to me (her father) answering on her behalf. Slow, unprofessional staff, poor information at gates.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no