Jersey Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 25 reviews
5/10
No Skytrax Rating
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3/10

"Car hire needs to be closer to the terminal"

(United Kingdom)

Not Verified | Airport on Arrival no problem. We hired a car and having found the car hire desk we were directed to the car pick up point which turned out to be a considerable distance away. No shuttle service. You just have to leg it. If it had been raining we would have been soaked. Can't imagine what it must be like for people in wheelchairs or families with pushchairs plus luggage. Car hire needs to be closer to the terminal or shuttle service provided. Departure was not good. We had to leave our bags to be scanned, go to the other side for Security check which meant leaving our bags and personal belongings unattended. When called for our flight we were herded into a holding pen, not enough seats, stood for 25 minutes while 2 members of staff called out peoples names to re check their flight details, this was done in a very unfriendly and unapologetic manner. Took the shine off what had otherwise been a very pleasant trip to this beautiful island.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"there are very limited facilities"

(United Kingdom)

Trip Verified | A truly horrible airport with a makeshift immigration area that has simply sliced the departures area in half. Unfriendly security staff, and once "airside" there are very limited facilities, not to mention seating areas in abundance. The cafe and bar and shops are mostly all manned by eastern European migrants, and the actual gate areas are a relic from the 1970's, around 40 seats for 100 plus passengers. They extended and remastered this airport shortly after they culled tourism. There once was a lovely open air rooftop viewing area, which then became a glassed in lounge, now even that has gone. Couldn't wait to leave the depressing airport for the last time.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"queue to pass through the scanner took 10 minutes"

(United Kingdom)

Not Verified | Efficient, frequent bus service from St Helier is a good way to get to the airport, but once there it goes downhill. The first security check (boarding pass) is quick and easy but wouldn't necessarily say friendly. The next, bags etc, despite 2 belts in operation, and at least 12 staff members that I could see, the queue to pass through the scanner took 10 minutes, even though I was number 6 in queue. Some of the staff must be either very new, or unable to cope with, what I would say not unusual circumstances, such as 3 wheelchairs passengers arriving. Even after that wait, selected for random screening (don't mind too much though, as best to be safe), but the biggest bug bear, the public (one and only) bar had sullen staff, looking like they'd rather be somewhere else (wouldn't we all), then for strange reason their bosses have decided to stop selling their best selling drink, Carling Lager, and replaced it with San Miguel at approx 70p more per pint, probably suggesting this was a more 'in' drink. If a nice tasting lager it may be, but I certainly won't be racing to that bar again, somewhere enjoyed a pre departure drink many a time. These airport bar bosses may think they're making more money by selling the more expensive drink, but I know many who will do exactly the same as me, and bypass that bar once they've realised this ridiculous change.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"totally fed up and disinterested in their job"

(United Kingdom)

Not Verified | Bar and restaurant staff appeared to be totally fed up and disinterested in their job. Could do a lot better. Rest of the airport was fine and very clean.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Lots of seating"

(United Kingdom)

Trip Verified | Lots of seating. Not enough electric plugs or charge points. WiFi was hopeless - it didn’t work. Tannoy too loud. Staff seem nice enough. Appeared clean.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"pleasant and helpful staff"

(United Kingdom)

Not Verified | Very pleasant and helpful staff. With my arm in a sling it was hard to do most things but staff were ready to help and the canteen staff were friendly and professional. Could do with more shops and a better variety.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"flights are always delayed"

(United Kingdom)

Not Verified | I don’t know what goes on with this airport but flights are always delayed and staff do nothing to help you with it. Hardly any seating, no variety in shops or food choices. Fast queues is the only good thing.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"it was a very pleasant experience"

(United Kingdom)

Unverified | The arrivals area is pretty shabby but from disembarking the plane to getting on the bus to St Helier took less than 15 minutes. We departed from Jersey late afternoon on a Saturday when it was very quiet and so it was a very pleasant experience. The staff at security and in the shops were all helpful and charming. For the size of the airport the selection of shops and food were decent although there did seem to be a lack of seating after security, however there was plenty at the gate.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"arrivals is lifeless"

(Australia)

Verified Review | I travel to Jersey regularly and am rather underwhelmed with the airport. Arrivals is lifeless, however staff are very nice and even helped me take my luggage off the carousel and onto my trolley. There is also plenty of free tourist brochures and maps available if you want them. Departures is a bit odd. Check in was fast as I used the priority lane, but the security people were very thorough which is fine, except when they are rude as well. There are plenty of shops etc, particularly given the size of the airport. However, the airline lounge is after a one way door. If you want to go back to the shops you can't! I have no idea what they were thinking when they designed that part.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"need re-training in customer care"

(United Kingdom)

My partner and I had been to Jersey airport the same time last year so could compare the service. This time the check girl was not at all friendly, we travel all the time and always greet people with a greeting and a warm smile but did not get any return of a greeting. This was the same service we had with the girl at the first contact point where you go towards the security, also no greeting. I would suggest they all need re-training in customer care, or perhaps a change in vocation.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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