Hyderabad Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 40 reviews
6/10
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3/10

"luggage handling the worst"

(India)

Trip Verified | The luggage handling at Hyderabad deserves to be awarded the worst in the world. Luggage clearance typically takes 60-90 minutes but the monitor claims otherwise. There is no ground staff to handle queries with knowledge. Customs department is over zealous in screening luggage causing inconvenience to passengers. Duty free shopping messages on public address system urging passengers to buy because your luggage is delayed is a comical way to sell their merchandise. There is no water for drinking or counter to sell water. No manager to address the issues at arrival hall can be seen. Each passenger arriving by International flight pays INR 1700 which is the highest in India. But arrivals service whether domestic or international is the poorest in the world.
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Chaos! Unorganised!"

(United Kingdom)

Trip Verified | Chaos! The new international terminal which is supposedly temporary is an absolute nightmare. One would reach the domestic terminal only to realise that the new international terminal is miles away and need to hop on a bus. Once one reaches the terminal, it gets worse. Queue to get in, queue to security, scan your entire baggage and many other queues. Chaos! Unorganised!
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Caused so much inconvenience"

(India)

Trip Verified | Complaint against Air Asia India and RGI Airport, Hyderabad. We were to fly on 23rd March 2019 from Hyderabad to Delhi. Flight STD was 2025 hrs, departed at 0005 hrs on 24th March 2019: 1) Horrible Customer experience: Gate changed 5 times in 3 hours (Gate No.s 26-22-208-110-22). Caused so much inconvenience for kids and the elderly. Utter shame on RGI airport for acting like a broker on behest of the mindless airline staff. 2) Some passengers were initially allowed to board a bus to the flight. They were deboarded and the aircraft was rerouted to Kolkata. Delhi passengers had to face the brunt. 3) Airline staff kept lying that there is a special aircraft coming from Bangalore. Finally, they repaired an aircraft which was in HYD and same was used 4 hours later.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"one Security check (scanner) was active"

(India)

Not Verified | The security check for the transit was very slow. Only one Security check (scanner) was active. The queue became so long that people started to panic (in fear of missing the other flight) and tried to break the queue and all. Request the authorities to atleast make 2-3 security scanners active for smooth transition.
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Endless wait for luggage"

(India)

Not Verified | Endless wait for luggage. Situation getting worst with each flight I take into this airport. International baggage arrival is a nightmare but domestic situation too is getting just as bad!
Experience At AirportArrival Only
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport in the country"

(India)

Not Verified | It is currently the worst airport in the country, when you have an airport in renovation, you should provide signage directing the way, no trolley was available at first at departure gate, many other passengers were complaining about not being able to transfer to international gates due to lack of proper lifts.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"should have recliners"

(India)

Trip Verified | Airport should have recliners for passengers who have to wait for their flights during the night, if you have a business meeting or interview scheduled next day, an individual would be able to perform better.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a very positive experience"

(India)

Trip Verified | The baggage delivery was very fast compared to other airports in India. The washrooms were also very clean. Retail shops in the airport village have a wide variety. Overall a very positive experience.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"arrivals at this airport was very bad"

(Netherlands)

Unverified | Compared to departure, arrivals at this airport was very bad. Baggage carousels and staff response is very bad. You have to wait in long queue’s after a long flight which you’ll feel exhausted. Lots of WiFi connections will be available but none of them will connect if you’re coming from abroad without Indian sim, it’s very difficult to even make a phone call at this airport.
Experience At AirportArrival Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"bad arrival and pick up arrangements"

(India)

Verified Review | Very bad arrival and pick up arrangements. Very narrow way out and confusing taxi pick up point. Actually no pick up point unless you are riding an airport taxi. If you have pre-booked cab then god save you. You might have to walk almost a kilometre before you get your cab. Most passengers are confused and have no clue where to go. Even the prepaid taxi counter is bad and has no queue and you can barge in. Counters also have a display that they do not accept credit cards and expect you to bring exact cash. I come here almost every 2 weeks. Departure is decent but arrivals are stupidly bad.
Experience At AirportArrival Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 40 Reviews