Hyderabad Airport

Not Verified | The services provided at the Rajiv Gandhi International Airport were extremely horrible. Along the way, every single step, from baggage check in all the way to security check were really slow. We came across the WIFI help desk after the security check instead of before. As a result, we could not contact our family. We almost missed our flight. Once the security check was over, we were expected to immediately get onto our flight due to a lack of time. Therefore, we weren't able to access the WIFI services. Flight timings weren't prioritized. Passengers who were boarding later flights were prioritized first for the security check. Despite the numerous requests that we made about our flight, we were assured that we would make it on time, therefore, we couldn't progress forward in the line. Out flight started at 3:30 AM, and we were still in the line for security check until 3:00 AM. The bins for the security check were moving very slowly. Bins were moving in sets of four. Between each set, there was a huge gap. Therefore, the entire line moved very slowly. The airport staff were not cooperative or helpful in this process, especially those who helped with the security check. Could you please look into and improve these services?

✅ Trip Verified | Hyderabad Airport is very convenient to reach from any part of the city of Hyderabad, its mostly an hour away, Airport is clean and tidy and punctual. The passenger handling is very friendly.

✅ Trip Verified | The restrooms are very untidy and no one seems to be cleaning the restrooms. Can’t imagine a big city airport to be so unhygienic. The food in the airport is also not very good.

✅ Trip Verified | Its an international airport but no wifi access to international passengers if they have an international number. With the basic amenities missing how can this be ranked as top 3 in the country. Moreover. The free wifi desk, you have wait for 15-20 mins for the person on duty to come and give you access. International travellers entry to the airport is so crowded and too slow.

✅ Trip Verified | Good domestic departure experience. Airport is little away from city but many options to travel, other than cabs there are dedicated airport AC buses from various part of city, also few non AC city bus also operates to/from PTC ,which is just a km from terminal and complementary shuttle available between terminal and PTC. PTC also have accommodation options for transit passengers at reasonable rate, very few airports in India have this type of facility. Entry of terminal is relatively less crowded to other Indian airports, it also have a gate dedicated to passengers traveling only with hand baggage with express security check. Lots of places to eat within terminal and also outside terminal at Aeroplaza. Clean wash room, wifi is unstable like most of Indian airports. Seating arrangements at departure area need to be improved near gate, lounge is now looks small with respect to the foot fall. Overall good experience for departure or short transit.

✅ Trip Verified | Smooth arrival experience, baggage was on belt when we reached baggage belt. Clean toilets and drinking water available. Lots of eating options at arrivals, cabs and bus available for traveling to city, every cab has designated boarding area, ac bus available from just outside arrivals, non AC city bus available from PTC which is 5 min shuttle bus ride and shuttle bus available 24x7 free of cost.

✅ Trip Verified | Good experience, for those traveling only with hand baggage can use gate no 2 for express security check, its a breeze and in 2-3 min you are done with security and at departure area, clean toilets everywhere, lots of food options, lounge need to be improved, small with respect to foot fall, always remains crowded, Wifi is weak and unstable. Sufficient seating arrangements for waiting passengers.

Not Verified | This is a very unorganised airport with rude security staff. I have never had a smooth experience and this time it got worse I was travelling with my 9 month old and an aged parent. Bangalore airport has priority lane from the entrance till the gate for people travelling with infant and senior citizens. However here priority lanes & regular lanes are clubbed so you end up standing in queue. In the security check I saw the long queue, panicked as my baby was getting restless. Later was taken to a hidden passage for security check only after inquiring. I was the first to reach the priory check. I put all my belongings to the tray & handed over my baby to my mother so that I fold the baby stroller Then all of a sudden other flyers started barging in. Pilots, all the VIP customers & in seconds it was like a fish market where no que system was followed. They started pushing me back and started to put their stuffs Meanwhile my baby had passed the security with my mother & was screaming as she couldn’t see me. I still hold the stroller begging the security guards to guide me - finally I had to raise my voice & a security guard comes and tell me to remove all the tires of the stroller as it won’t fit their machine .. my baby continues to scream cry but the staffs were deaf about it! I finally remove all the tires & rush in for security check. The lady there is so slow and rude - she wants to check me thoroughly so she was taking her sweet own time I cross the security & again there is no one there to help me put together the pram. I had to scream for help and finally an old dignified passenger came to my rescue. It’s a shame the staff were not considerate of a crying baby. So if you travelling with a infant please have someone along who can help you as my sick mother & my baby struggled when all this was happening

✅ Trip Verified | Domestic departure among the top 4 biggest and busiest airports in India still was a relatively smooth experience. Security checks took only 15 min which is considered as smooth with respect to India. Lots of food and beverages options, also for shopaholics, seating is little less but if you go far from gates can get chairs easily. Clean washroom in sufficient numbers and smoking zone, only one lounge and that is now small with respect to how busy this airport is, need a bigger one or another one. WiFi is there but not easy to connect with non Indian number, need to visit helpdesk for that.

Not Verified | I had to catch a flight from gate 24A. The airport terminal is horrible. The only food counter is run by Indian paradise who have very limited menu. I had to wait 20 mins for order since it was shift change. They only had biryani and fried rice. No shops and airport was very dirty.