Helsinki Vantaa Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 185 reviews
7/10
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3/10

"designed and built to maximise profits"

(United Kingdom)

Trip Verified | A modern airport designed and built to maximise profits above ensuring a means whereby passengers can smoothly negotiate Check In, Security, Aircraft Boarding etc and have a pleasant travelling experience. Or maybe this sprawling complex is a massive shopping mall from where aircraft land and take off from? I don’t want to visit a shopping mall; I just want to sit in comfortable seating, possibly buy a snack, and wait there to board my flight. Is this provided? No. Seating is very limited and a lot of it very uncomfortable. Who wants to sit on a wooden bench for two hours, for that is what is on offer at this supposedly ultra modern airport and even, what appears to be an upturned log, is offered as an alternative and deemed acceptable for passengers. First problems occur at the Self Check In, this a means of reducing costs by eliminating airline staff and passing the responsibility to the customer. Great queues, chaos and confusion reign at these terminals. Here people barge and push to produce luggage labels and Boarding Passes before fighting a passage through shoppers and Arrivals coming in the opposite direction, to make their way to their Boarding Gate. Reliability seems a problem with these terminals. My experiences were: Joined a Check In queue, Waited ages till I got to the front of the queue and faced the terminal itself Studied the instructions and printed out Luggage Label. Received an error message: “Seek assistance. Cannot print Boarding Pass”. Joined the end of the Customer Assistance queue and waited to be served. Assistant took in excess of 5 mins to sort problem out to produce both mine and my wife’s Boarding documents receiving from the Assistant the information that “the system will not let me provide seats for you to sit together” From other people in our group this seemed a common issue that providing seats together was a feature of their booking in experience. But nothing will be done, we the paying customers must pay the cost to ensure maximum airline/airport profitability.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"services at the terminal are still good"

(Finland)

Trip Verified | Due to the renovations at the terminal 2 area, the walking distance to the terminal 2 is quite long at the moment. The services at the terminal are still good and the lounge at Gate 22 is really nice with a good variety of food and drinks selection. The toilets at the Airport are clean, water is fresh and it’s possible to fill in the water bottles.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"quite a chaos"

(Finland)

Trip Verified | The airport has been under re-construction for many years and there is going on a major re-construction when the Schengen area is being expanded. It is all "under one roof" as they keep advertising but it means in this case also that arriving and departing passengers are in the same level and especially during the rush hours there is quite a chaos. The distances start also to become a problem because the terminal is so long from one end to another and here are know roller mats, so you have to walk or run and with lots of people moving in both directions, part of them just standing and gazing in quite narrow corridors. Right now the parking is also placed further aways from the terminal building and the walking distances are too long.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"directed to an upstairs toilet"

(United Kingdom)

Not Verified | Finland is a country known of pure water. It is a shame that it is not celebrated at the airport with easily reached water fountains. I was directed to an upstairs toilet to fill my water bottle with warm, pre-mixed water!
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"recent building work has caused chaos"

(Finland)

Not Verified | We have used Helsinki airport (as it is our local one) for years. The recent building work has caused chaos in what used to be a very nice airport. We arrived back yesterday and had an extremely long walk back from the gate to the baggage claim and then a further walk back to the car park having got lost following their signs to P3. On the way back we stopped to use the toilets which were gross and looked like it hadn't been cleaned under the seat in a few days. Also there was animal faeces on the walk back. This made for an unpleasant arrival back home.
Experience At AirportArrival and Departure
Date VisitAugust 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"hard times to find our way out"

(Finland)

Trip Verified | Constructions messed up all experience. We have hard times to find our way out of the building where we can get access to the parking/taxi/bus station. After arrival at 2:30am in the morning, we were shocked when getting out of the door, then being blocked by construction wall.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"leaves a bad taste"

(Australia)

Trip Verified | Be warned, the security does not follow normal international rules for carrying liquids. Although my wife carefully packed her make-up (less than 100ml, etc) in a standard 20cmx20cm ziplock, these idiots made her remove nearly half to fit in their mini bags. Expensive and leaves a bad taste on your last experience of Finland.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"queue times for security etc. were very fast"

(Finland)

Trip Verified | The airport is currently going through massive construction which causes disruptions in some places but even so the queue times for security etc. were very fast. The airport is and especially the bathroom facilities are very clean but during peak time it can get a little crowded. The prices are high but prices are high in Finland in general.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"lack of charging points."

(United Kingdom)

Trip Verified | This airport is expanding fast. The new areas in non shengen side look great but there are too many shops and it looks like more are being put in. The distances are quite long now and there seem to be no travelators. The biggest failure at present is the lack of charging points. The old ones - which were plenty - are mostly gone and the few new ones I found like the couple placed on the islands in the new central Square (which is rather beautiful even if the nature sounds are buried by the noise of the passengers - would be nice if they turned the volume up!) were not working. In this day and age one expects better. Especially from an airport which is seemingly modernising at such a fast pace. So if you can cope with the vast crowds before 5pm (after that the Asian flights are gone and the airport becomes very peaceful) and if you don't need to charge your phone etc it is a fine airport. Warning: Food is very expensive. Lounge very nice when quiet but unbearable after the crowd come in.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"more signs needed"

(Finland)

Not Verified | I found going past security was fine but when trying to take a bus, it would have been nice to have a board to show arriving buses and their gates. I think in some places there are more signs needed for exits as for new passengers it could be confusing.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes