Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 211 reviews
6/10
No Skytrax Rating
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8/10

“you can relax physically and mentally”

(Poland)

Trip Verified | Very quiet and peaceful airport, well equipped with benches places to sit and even lie down. It is not a large airport so the catering facilities with shops are small but sufficient. Very nicely designed areas where you can sit and experience Finnish nature. For the first time I see an airport where you can relax physically and mentally. It is also a bit cold, it perfectly reflects the climate of Finland. It does not heat up excessively and there is a delicate chorus which can be annoying at first, but after some time you get used to it.
Experience At AirportTransit
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

"Terrible experience"

(Norway)

Trip Verified | Transferred from a flight from Tokyo. All passengers had to re-enter security by design, which is annoying in itself, but the real issue is how this was handled. Security was lightly staffed and very thorough, which created long wait times. But the biggest issue was the personnel and system, which was extremely inefficient, and especially at some lines. From when I placed the bag on the belt, to when I could leave with my luggage, it took more than 45 minutes, and only with standard checks!! A record by far. Would have missed my flight if the time between flights wasn't so long. Terrible experience
Experience At AirportTransit
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
9/10

"Swanky new recliner seats"

(United Kingdom)

Trip Verified | Swanky new recliner seats around Gate 44 but only if you are under 5 foot or over 6 foot tall. At 5'6" the headrest was painfully positioned, forcing my chin onto my chest. Shame because everything else is brilliant.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"avoid this airport"

(Belgium)

Not Verified | One of the worst airports in terms of the security check. Super inefficient in terms of checking the luggage and it takes forever to wait for your turn. If you have any connection flight, avoid this airport at all cost.
Experience At AirportTransit
Date VisitJuly 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
10/10

“Lovely airport”

(Australia)

Trip Verified | Lovely airport. With a three hour wait at this airport, it was a lovely airport to spend some time before going through the gates. Great food options and variety. There was lots of seating with tables and we could have food from anywhere. Great to keep the whole family happy. I am not a big fan of designer stores so the fact that we spent time before security was ideal.
Experience At AirportTransit
Date VisitJuly 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

“very unfriendly and unresponsive”

(Netherlands)

Not Verified | What an aggressive experience at this airport. First we had a transfer, many people had transfers. They were very understaffed for the kind of luggage control they did. From all the bags 90% was controlled for really tiny little things and very precise bag by bag, many people were missing their flights. They were very unfriendly and unresponsive to their over exaggerated research. (To have in mind people already were checkt 1 or 2 times). I had to throw my son’s toy away because it could be a weapon, I asked them if they were serious and yes that is exactly why I was checking again because me and my son (8) are dangerous. They said we could harm people. I was flabbergasted with what do we exactly harm people with a wooden catapult with paper wraps? Wow Helsinki, I’m very surprised by this. Thought you are a kind country. But this is just crazy and unwelcoming.
Experience At AirportTransit
Date VisitMay 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"constant issue with luggage"

(Italy)

Trip Verified | Seems like there’s constant issue with luggage. Long wait times almost always, much longer than many European airports I visit frequently. Cannot be shortage of staff anymore, that excuse was valid a year ago. Probably savings driven.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"Good experience"

(United Kingdom)

Trip Verified | Good experience flying Finnair Tallinn to London via Helsinki. No need for security as transfer flight, helpful staff everywhere and for big airport very spacious. Loved MOOMIN COFFEE and no queue or questions at border control after I was interrogated at Riga Airport due to long stays on my British Passport. Loved Finnair too, would fly again from Helsinki with this airline.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"queuing times were very short"

(Netherlands)

Trip Verified | A modern and moderate sized airport for the capital of Finland. Staff was friendly and helpful, queuing times were very short due to modern hand-luggage scanners. The terminal itself isn't very big but has an easy to follow layout. There are a lot of duty-free stores and food-courts, of course they're all overpriced as one might expect. Connection to town is offered by train-connection. All in all a good experience.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"probably one of the best in the world"

(Finland)

Not Verified | The renewed Helsinki Airport is probably one of the best in the world at the moment. The airport itself is not only beautifully designed, but it works like a dream. The departure lobby is equipped with multiple automatic bag drop stations, with staff to help you with them. The security was fast and smooth with the new machines. The airside of the terminal is very clean and easy to find where to head to. The variety of shops and restaurants is great too. The passport control is quick with both robotic and manual checkpoints.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes