Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 179 reviews
7/10
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6/10

"leaves a bad taste"

(Australia)

Trip Verified | Be warned, the security does not follow normal international rules for carrying liquids. Although my wife carefully packed her make-up (less than 100ml, etc) in a standard 20cmx20cm ziplock, these idiots made her remove nearly half to fit in their mini bags. Expensive and leaves a bad taste on your last experience of Finland.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"queue times for security etc. were very fast"

(Finland)

Trip Verified | The airport is currently going through massive construction which causes disruptions in some places but even so the queue times for security etc. were very fast. The airport is and especially the bathroom facilities are very clean but during peak time it can get a little crowded. The prices are high but prices are high in Finland in general.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"lack of charging points."

(United Kingdom)

Trip Verified | This airport is expanding fast. The new areas in non shengen side look great but there are too many shops and it looks like more are being put in. The distances are quite long now and there seem to be no travelators. The biggest failure at present is the lack of charging points. The old ones - which were plenty - are mostly gone and the few new ones I found like the couple placed on the islands in the new central Square (which is rather beautiful even if the nature sounds are buried by the noise of the passengers - would be nice if they turned the volume up!) were not working. In this day and age one expects better. Especially from an airport which is seemingly modernising at such a fast pace. So if you can cope with the vast crowds before 5pm (after that the Asian flights are gone and the airport becomes very peaceful) and if you don't need to charge your phone etc it is a fine airport. Warning: Food is very expensive. Lounge very nice when quiet but unbearable after the crowd come in.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"more signs needed"

(Finland)

Not Verified | I found going past security was fine but when trying to take a bus, it would have been nice to have a board to show arriving buses and their gates. I think in some places there are more signs needed for exits as for new passengers it could be confusing.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
9/10

"priority security fast"

(Finland)

Trip Verified | Nice and smooth travelling, priority security fast, plane on time, bus transportation work ok, nice lounge breakfast. Lots of people in departure hall, without priority pass would have though spent morning in security check queue
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"is one of the best"

(Finland)

Trip Verified | The airport is one of the best I have visited, though it is crowded nowadays. The prices are too high, but otherwise the airport is fluent and no long queues.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"transit time is often very tight"

(Finland)

Not Verified | The new gates 1-10 at Helsinki airport are great for transit if your next flight is from a gate in the area, say 1-to 22, but if your transit gate is in the non-schengen area or from gates above 22, it will be a sweaty run since transit time is often very tight. And if you are transported to gate 30 by bus after arrival and you next flight leaves from gates 1-10, it dose not make sense at all. It would be great if the transit bus would stop at several gates Visiting the lounge will also be some what restricted due to this change.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
5/10

"it was too much to walk"

(Finland)

Not Verified | Arrived from Tokyo and it was too much to walk to the departure hall. I have a hip problem and airport had no rolling carpet. Many elderly Japanese people also arriving and many had same problems. Then there were stairs, not easy when you have walking problems, specially with luggage.
Experience At AirportArrival Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"not a good experience"

(Australia)

Trip Verified | Zealous security people. Kids poorly trained and following the procedure stupidly. Not much induction in the airport. Finnair launch overcrowded. This is not a nightmare airport but not a good experience.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Clean facilities"

(Czech Republic)

Trip Verified | Yes, yes, yes. This is an example how a proper middle-sized airport should looks like. Clean facilities, kind staff, enough shopping options, perfect connection by train to downtown Helsinki at the central railway station for 5 euros.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes