Helsinki Vantaa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 179 reviews
7/10
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9/10

"fast and uneventful"

(Finland)

Trip Verified | Every time I travel aboard, I get more and more appreciation for the smoothness of my home airport at Helsinki-Vantaa. My transit through check-in, security and passport control has always been fast and uneventful. If there are any queues at all, they move very fast. Part of this experience is probably thanks to the high level of automation available, including plenty of self check-in counters and automatic border control booths that can be used with all EU and some foreign passports. In the arrivals hall, the luggage usually arrives fairly quickly. In summary, the airport is just the right size - big enough to provide all services you expect from an international airport, but small enough to keep all walking distances reasonable. The airport facilities are kind of bland and sterile, but surprisingly quiet and relaxing, and always spotlessly cleaned. There's usually enough space at the restaurants even during rush hours, although they are quite expensive even for Finland's standards. This is why I think you get really good value for lounge access.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"airport is very nice"

(Finland)

Trip Verified | The airport is very nice, there are lots of wc’s which Are important to families with small children. Prices at the airport were not too expensive and food in restaurants were delicious. It was easy to move at Helsinki-Vantaa Airport and all signs in terminals were clear. Also the airport staff were very kind and helpful. My overall rating of Helsinki-Vantaa is 10/10, All I could hope from a airport was there.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"the staff are very helpful"

(United Kingdom)

Not Verified | Felt the need to compliment Helsinki Vantaa airport because the staff are very helpful. The building is modern, spacious, well equipped and clean. The fact there are smoking rooms positioned throughout the airport makes it a far less stressful experience for us smokers. So thank you.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Nice, clean and fresh"

(Sweden)

Not Verified | Nice, clean and fresh! Plenty of luxury shows but also more affordable stuff available. Bird singing in toilets as a background music is rather special and nice.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"stressful experience" ** ASKED TICKET

(Norway)

Not Verified | Terribly cramped. The airport portrays itself as a small and effiiciebt airport. Yes, it is small, but it is also home to Finnair, which pumps loads of passengers into an already overcrowded facility. Many of them inexperienced travellers from countries which require Schengen visa, meaning long lines at both security and passport control. Transfer between Non-schengen and Schengen is a stressful experience. Be prepared to miss your flight and get a surly reception at the transfer counter.
Experience At AirportTransit
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"nice places to eat"

(Germany)

Trip Verified | Great airport with nice places to eat and drink, everything is designed in the typically modern Finnish design. Many shops of smaller and larger brands. Good singnage and fast security control. May be a bit overcrowded during peak hours.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"incompetent gate agents"

(Finland)

Not Verified | Well-functioning airport. Only downside is the terribel service by grond operator company Swissport. The lady at check-in had absolutely no clue what she was doing and the flight started boarding 10 mins late because of two incompetent gate agents.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"clean and spacious airport"

(Israel)

Trip Verified | Very clean and spacious airport. Contemporary Nordic style design is very nice and gives a welcoming and airy feel. Nice spots to take a nap between connecting flights. The security staff are polite and helpful. Shops and restaurants are a bit of a downside. They are pricey (which is to be expected) and aren't open around the clock. Had to wait until 06:00 when at least the Starbucks opened and I could get some coffee. Power outlets are generally available, but not in overwhelming numbers. Overall, I would gladly visit HEL again.
Experience At AirportTransit
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"everything was very easy to find"

(Finland)

Trip Verified | So tidy and well organized. Signage was in the top level, everything was very easy to find. Personnel were very helpful hinting where to find shorter lines to get through the security control. Price levels after security was terribly high.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"high end shopping mall"

(United States)

Not Verified | More a tacky, gaudy, high end shopping mall than an airport. Food choices were good. Long walks, could use some moving walkways.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes