Hamburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
na

Hamburg Airport customer review

A beautiful airport and extremely clean. Check in painless as they had BA self check machines. It is let down however by the huge distance between gates that one has to walk. Also the staff in shops were extremely rude and not very communicative – but I found this in most shops in Hamburg so it is not the fault of the airport! . In one airport newsagents the staff member was more interested in his mobile phone than me. Only looking up to take my money. No thank you or anything. The security on flying to UK is extreme to say the least. X- ray in two points! At the first x-ray they questioned me about a Buddhist protection “amulet” which was in a Japanese silk container and in the process of wanting to see inside they ripped it! You can not buy a replacement in Europe for these at all! (Not that they offered any kind of compensation) The second security post the same thing. They appear to have very little respect toward the pax. I was very happy to leave Hamburg airport. Very beautiful but that is all. Again smokers areas are little stands where there is no seating. You can smoke in a bar there but then you are expected to purchase something to be able to use the seats.
no
na

Hamburg Airport customer review

I find this to be a delightful airport well laid out and roomy enough for its traffic. Overall I have had only positive experiences with the facility in 4 visits in the past three years. However the rail link cannot come too soon.
no
na

Hamburg Airport customer review

Hamburg is supposedly Germany's second biggest city but you wouldn't think so judging by the size of this airport. Plans are underway for a rail link to the city centre but in the mean time there is either a regular bus transfer to the Hauptbahnhof (main train station) or a bus and U-bahn (subway) combination. In any case neither takes particularly long. Most scheduled traffic for all the usual European cities leaves from Terminal 4 which is a small but bright and airy facility with all the usual suspects such as BA AF and LX operating a ticket desk. The Lufthansa business class lounge is comfortable and spacious but like all their other lounges worldwide need a serious revamp. The grey and amber colour scheme is very dated and it looks like a school teachers' common room. Arriving and departing were both hassle-free and although the airport is nothing shout about does the job very well.
no
41 to 43 of 43 Reviews