Hamburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 50 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
9/10

Hamburg Airport customer review

(Germany)

Swift clean and easy to use with clear signs. At ground level are the Supermarkets and Cafe offering nice option for buffet and coffee. Restaurants on level two offer a good view but lounges on level three has view over runway. At luggage collection area they have displayed the information boards from Deutsche Bahn for connecting trains to Hamburg Central Station and to other cities. Excellent planning efficient clean and friendly airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Hamburg Airport customer review

(Turkey)

BRU–HAM–WAW. Was on transit between two flights. Nice and modern airport good facilities only complaint was that the staff at the security gate were unfriendly and arrogant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hamburg Airport customer review

(United Kingdom)

I have used this airport for over 20 yrs and it has always been my favourite one. I travel regularly all over the world and this one takes some beating. At Hamburg I recommend you go upstairs to eat it's much nicer than some of the small cafes on the ground floor. Efficient and clean everywhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Hamburg Airport customer review

(Germany)

Airport is been completely renovated and made modern and easy-to-use. Hamburg airport is connected with train which departs at every 20 mins and takes about 25 mins to reach the city centre. The facilities inside the airport are very good. Clean toilets Supermarket few clothing stores Restaurants located just above the check in counters. Parking area is spacious although a little expensive. The staff at security gate is supportive and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Hamburg Airport customer review

(Germany)

Hamburg Airport just announced in March 2011 a new structure for the parking fees there. In the media it sounds very nice and looks at a first glance like an advantage for the travellers. But what they did not announce is that at the weekends where many travellers are doing city trips the fees have been increased by nearly 50%! So instead of 39EUR for a weekend (Friday evening to Monday morning) parking it now cost you 54EUR. The cost per day is now 18EUR instead of 13EUR before! I am pretty sure that this new pricing structure is not an advantage for the travellers as announced in the media but rather an advantage for the owner of the parking lots. I would appreciate if such public installations like airports would show more dignity and call their "changes in price structure" what they really are namely "price increasing". And not just show the small advantage for some few travellers while hiding the big disadvantages for many other travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Hamburg Airport customer review

Very friendly airport. Good and fast services clean and modern facilities enough space. Sometimes a considerable walking distance however nothing like FRA or CDG. Excellent train connection to town.
no
4/10

Hamburg Airport customer review

Hamburg Airport is linear a bit like an updated version of the the old Berlin Tempelhof and it is quite a hike from one end to the other. So arriving passengers from the UK (eg Easyjet & BA) beware as your gates are quite a hike from baggage reclaim in Terminal 1 and there are no moving walkways for the less mobile. On the plus side; for the enthusiasts (and unashamedly I am one) there are great views of the apron and runways and overall a light and airy feel to the place. A nice airport but take your walking shoes.
no
4/10

Hamburg Airport customer review

Hamburg Airport is getting better. Friendly modern clean nice shopping Areas and a short walk to the check-in counters. By train you will be in just 25 minutes in the city center.
no
4/10

Hamburg Airport customer review

An excellent and compact facility. Easy arrival not far to go for passport control (no queue) and short walk thereafter to retrieve luggage. Plenty of glass gives the terminal building a bright and airy feel. A nice touch: when two or more flights use the same belt a message on the screen tells those waiting which flight's luggage is on the belt. Departure was similarly painless from alighting the cab the short walk to the Lufthansa check-in and subsequent luggage screening with a priority queue for those elite travellers with status. Screeners friendly and professional. New shopping facilities greet those wishing to spend. Only gripe - the LH lounge wasn't easy to find.
no
4/10

Hamburg Airport customer review

I recently landed at Hamburg and took the train to my hotel. This is new and none of my friend in Hamburg had used it yet. I did have to change trains once but it was very easy. I had help from 3 assistants in buying my ticket and figuring out the best station to stop at. A very nice experience and very inexpensive. What a great town Hamburg is at least when the weather is good.
no