Hamburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 43 reviews
5/10
No Skytrax Rating
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4/10

Hamburg Airport customer review

Hamburg Airport is getting better. Friendly modern clean nice shopping Areas and a short walk to the check-in counters. By train you will be in just 25 minutes in the city center.
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4/10

Hamburg Airport customer review

An excellent and compact facility. Easy arrival not far to go for passport control (no queue) and short walk thereafter to retrieve luggage. Plenty of glass gives the terminal building a bright and airy feel. A nice touch: when two or more flights use the same belt a message on the screen tells those waiting which flight's luggage is on the belt. Departure was similarly painless from alighting the cab the short walk to the Lufthansa check-in and subsequent luggage screening with a priority queue for those elite travellers with status. Screeners friendly and professional. New shopping facilities greet those wishing to spend. Only gripe - the LH lounge wasn't easy to find.
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4/10

Hamburg Airport customer review

I recently landed at Hamburg and took the train to my hotel. This is new and none of my friend in Hamburg had used it yet. I did have to change trains once but it was very easy. I had help from 3 assistants in buying my ticket and figuring out the best station to stop at. A very nice experience and very inexpensive. What a great town Hamburg is at least when the weather is good.
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4/10

Hamburg Airport customer review

A bit remote for public transport but easy access by car convenient rental car return near the terminals and short ways within the terminals. Restaurant service after security is not good so eat before.
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3/10

Hamburg Airport customer review

The airport itself is quite nice enough but they do need to implement a system to get to the city preferably on a train. I had to take a bus then a train and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.
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Hamburg Airport customer review

The airport itself is quite nice enough but they do need to implement a system to get to the city preferably on a train. I had to take a bus then a train and it was all quite confusing. The bus is not located just near the station and if it weren't for very nice and helpful people I would never have found it.
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Hamburg Airport customer review

Departed and arrived at HAM for a day trip to LGW with Germanwings. Had checked-in at home and had only carry-on luggage for this short trip. Found parking right in front of terminal early in the morning and was through security and at the gate within 10 minutes. Sufficient number of shops but a bit pricey. WiFi worked flawless and not too expensive at EUR 5.00 for one hour. Upon return the same evening was off the plane and in my car within 10 minutes on the A7 heading home within 20 minutes from arrival. Overall very clean and modern environment. Will have no problems using HAM again in the future.
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Hamburg Airport customer review

At the first look HAM Airport is a great airport. But it is really a nightmare when you transfer through it. When you arrive on a regional airplane or your plane is parked off-gate arriving into terminal 1you can't transfer airside that means you have to go through customs leave the security area go upstairs and queue at the security check again. And if you are on a tight connection you will surely miss your flight. Although there is a staircase up including manned security check point available you can't use it. If you ask the staff why you can't just use the stairs they say "because you can't!". In Terminal 2 at equal location it is no problem to use the stairs nor is it a problem to change flights airside when using an air bridge in both terminals. This is absolutely nonsense - and nobody sofar could explain to me why this is. So beware: When you fly via HAM make sure that your plane always gets an airbridge position or leave plenty of time to make your connex!
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Hamburg Airport customer review

I was in transit at Hamburg and was directed from one flight to the next very smoothly by Air Berlin staff. Very clean and orderly and glad to see no smoking unlike most German airports. Could not find WIFI though but it might have been me not having my new laptop set up properly. Overall impression was good and did not have time to check out the lounges.
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Hamburg Airport customer review

A very clean airport but you have to wait to much for the custom formalities! Not so much free shops in duty-free zone. Generally speaking a good impression but not comparable with Copenhagen airport.
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