Overcrowded waiting rooms lacking sufficient seat facilities. Uninterested personnel. Volume and understandability of messages are inadequate. Unclear directions where and when to pass the security and customs. Together with fellow passengers we succeeded in finding out. We were called for boarding while the passengers of the former flight of our plane were not even yet de-boarding. So we had to queue for another unnecessary hour. Exaggerated intimate search at the security. They seem to lack the customary electronic equipment to detect metals at Eindhoven. The parking lot machine accepted neither Meastro card nor chip card. Fortunately I was warned for that. Otherwise I could have walked for another 2 Kms back to the arrival hall for cash. Picking-up passengers is seriously discouraged. Sidewalks near the arrival hall are supplied with yellow curbstones and crush barriers. Military police watches sharply that nobody stops for boarding a car.