Eindhoven Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 67 reviews
3/10
No Skytrax Rating
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3/10

"we had to wait outdoors"

(United Kingdom)

Not Verified | Poor service. There is no waiting room for passengers who intend to travel in morning earlier we had to wait outdoors in a cold weather we were more than 50 passengers and we couldn't find a room at Tulip hotel so we waited from 11pm until 4am
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"3 hours in a security control queue"

(Belgium)

Trip Verified | I missed my flight. Thousands people do too. After more than 3 hours waiting in a shameless security control queue. Misinformation with no help from airport or Ryanair. And finally no assistance
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Worst Airport experience ever!"

(Netherlands)

Not Verified | Worst Airport experience ever! Take another option, if you can. Waited for almost 4 hours in the security line and almost didn’t catch my flight. The people right in front of me all missed their flight. Unbelievable!
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Terrible experience in this airport"

(Romania)

Trip Verified | Waited 3 hours and half in line to pass the security check. Almost lost the plane. My boots and bag were checked 3 times thorough security scan, also other passengers around me experienced the same problem. No danger to be found. The waiting lines started outside the airport and is probably because of these oversensitive scan machine. Hope they will go through serious revision. Terrible experience in this airport.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Closed 11 pm to 4:30 am"

(Greece)

Trip Verified | Closed 11 pm to 4:30 am they put you outside to wait. I had a flight out of Eindhoven scheduled for Monday Nov.28 at 7 am with Transavia. At 11 pm the security guards told us the airport closed and re-opened at 4:30 AM. The reason they gave is that they had to go home and later would be replaced by the new shift.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"our experience was so smooth"

(United Kingdom)

Not Verified | Staff all very helpful, in particular a lady from the special assistance team. She went above and beyond , what a lovely lady who clearly is very devoted to her job role. We would choose to fly from Eindhoven airport again as our experience was so smooth and professionally handled. Thank you , such a small thing to say , I hope this gets back to the whole team.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"it's old, ugly without good infrastructure"

(Greece)

Not Verified | The airport is horrible in any term, it's old, ugly without good infrastructure and most importantly the personnel is totally untrained, rude and rather aggressive in order to transfer their responsibilities to the passengers under the name of "security". On instance, I had the bad luck to have a trip from Eindhoven to Athens and there was a security person who saw me sweaty, yes sweaty, and he started asking me "if I am ok and if everything is fine". When I explained that I am ok, just I feel hot and nervous due to the huge queue, he came after me to ask for my ticket just to take a photo of and send it to the gate in order to put it on a standby mode, literally because I was sweaty! Another example of their great lack of training is the fact that an Italian family was talking behind me since they were nervous too that they would lose their flight to Bologna and an other employee told them that "She saw that they are talking too much", only to get the response that they are going to lose their flight and that her job is related to process the screening and not focus on whether they talk too much or not! If someone wants a prison like experience, then that's a great airport, but either they have to improve it or they need to seriously train their employees to learn how to behave and act based on protocols and not based on what they use to watch on Netflix!
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I wouldn't recommend this airport"

(Slovakia)

Trip Verified | It is a horrible airport. I have flown several times. You have to come there hours before the flight, the workers are stressed our and rude, the waiting lines are endless, there is one toilet only at the airport and even that one they had cleaned during the highest flight traffic so we could to go to the toilet. If you don't have to, don't fly with this airport. I never write review and never write negative reviews but this was so bad that I cannot express it enough. I wouldn't recommend this airport to my worst enemies and I feel terribly sorry for everyone who works at this airport. They should close it
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Extremely disappointing and disorganized airport!"

(Netherlands)

Trip Verified | Extremely disappointing and disorganized airport! This is the first airport I have seen where the security check queue starts outside of the airport! Usual waiting time before you can reach the security check turns out to be at least 2 hours, no matter what day and time you are travelling (found out from the people around me in the line, as we had the chance to become best friends during these hours standing together). At the same time there were 4 security check lines that actually worked out of 8 in total? There are two older women, who have been appointed with the task to go back and forth the gigantic queue, again, starting outside of the airport, and yell out people for the next flights.. Of course they do that in Dutch and barely speak English when you ask them any kind of a question. The reason why they have these women is that, on top of all, this is a "silent" airport, which means that you don't get any information whatsoever. I am wondering who decided that this airport can support all the flights that are scheduled (usually about 6-7 departures per hour) when the capacity is suited for less than a third of that. (At least with all the accumulated revenue from this overscheduling, the airport could have invested in reorganizing and/or working with full staff and capacity all the time, again, not the case!) Overall: Very bad experience, extremely long queues, unfriendly and solely Dutch-speaking staff, extremely bad management. Chances are you are going to miss your flight when departing from Eindhoven airport.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"irritate as many travelers as possible"

(Netherlands)

Bad management at this airport. Booked flight on Sunday morning 25/9 6.55. Arrived on time, more than 2.5 hours waiting - of the 8 security counters 4 closed, one of those 4 still malfunctions, we don't open the 4 closed counters, but are just waiting. We missed the flight! Flight booked with a layover in the evening at 8 o'clock at the destination and 700EUR poorer. Eindhoven airport has beautiful forms to claim damages but everything is rejected with lying excuses! Must have been instructed government policy to limit flying and therefore irritate as many travelers as possible. That worked out great for us! what a gang of crooks that Eindhoven Airport | Slecht management op deze luchthaven . Op zondagmorgen 25/9 6.55 vlucht geboekt . Op tijd aanwezig ,meer dan 2.5 uur wachten. oorzaak van de 8 security balies 4 gesloten, gaat er van die 4 nog eentje defect , we openen niet de 4 gesloten balies ,maar staan gewoon te wachten . Wij vlucht gemist !! vanwege zakelijke afspraak op 26/9 moesten we op 25/9 op plek bestemming zijn . Vlucht met een overstap geboekt . s' avonds om 8 uur op plek bestemming en 700.-- armer . Vliegveld Eindhoven heeft prachtige formulieren om schade te claimen maar alles wordt met leugenachtige smoesjes afgewezen !!! Zal wel geïnstrueerd overheidsbeleid zijn om vliegen te beperken en daarom zoveel mogelijk reizigers te irriteren . Bij ons is dat prima gelukt ! wat een boevenbende dat Vliegveld Eindhoven
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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