Denpasar Bali Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 220 reviews
4/10
3 star Skytrax Rating
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1/10

Denpasar Bali Airport customer review

(Australia)

What a badly designed badly run and expensive place to travel through! US$25 per traveller coming into Bali and $15 in Rupiah going out. The drop off/pick up points are a couple of hundred yards from the international terminal. This means you have to run the gauntlet of greedy porters and it also means trouble for anyone with less than perfect physical fitness. Strangely there seem to be pick up lanes just outside the terminal which have been closed off and disguised with large pot plants. Coming into Bali airside you are presented with a line of men in casual clothes who will short cut the immigration line (and also allow you to bypass the mandatory fingerprinting of visitors) if you pay them an extra fee. Then it's a case of fighting through the porters and the mystery of locating the pick up point to leave the campus. Leaving Bali there is the security check as you enter the terminal (not sure why) followed by heaps of expensive shops and several so-called business class lounges which in fact are just lounges which bargain against each other to try and get you to pay enter and use their services. You'll be generally badgered by retailers and lounge staff as you move through. However where staff are genuinely needed at the second set of security checks before the gates you'll find a paucity with the predictable enormously long lines. I arrived 3 hours before my flight and despite doing no shopping or "lounging" I only just boarded my plane in time. The second security check had 3 staff checking hand baggage and passengers for 3 flights. Then another "open your bag" security check at the gate itself. Denpasar is a horrible airport set out to extract the maximum amount of cash from unwary travellers and it can at times feel threatening. I've never been through such a bad experience when travelling. I couldn't come up with a similarly bad airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Denpasar Bali Airport customer review

(Australia)

Arrived by Garuda who have really lifted their game. However organised chaos would be a good description. Earlier comments re porters is true airport authorities need to take a more proactive attitude and not be complacent. Departures information boards are sketchy there is practically no public seating so I stood and walked around for 2 hours. Went out to a plane in a bus during pouring rain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Denpasar Bali Airport customer review

Clearly not designed for the numbers of people it handles. However I was there in low season and I think staff at least make a good attempt at moving people through efficiently. The biggest problem is the huge distance from the terminal to drop-off points with touts all along the way. Also the prices in the airport are the same as western airports (despite Bali being otherwise very cheap).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Denpasar Bali Airport customer review

(Australia)

A total circus at the airport immigration wait was not too bad although very unfriendly at the Visa Section. The Porters are a total joke! We ended up with 5 Porters holding onto our two bags and all demanding copious amounts of US dollars for handling them. We found the Porters intimidating to say the least! Completing the checking in process took an age so my advice would be to leave sufficient time prior to boarding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Denpasar Bali Airport customer review

(Australia)

Make sure to use the toilets on the plane the next toilets will be before immigration but that could leave you even further towards the end of the queue. It will be hot in the immigration hall and there are no seats. The entry visa of US$25 can be paid in rupiah. Would always recommend to get transfers organized by the hotel not an external company. Departing from Denpasar get there in time as immigration can again take quite a while. Sitting in the final waiting area before departure can get confusing as there are only printed paper signs with your flight number stuck up. Wait outside the boarding gate until the flight has been called a few times.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Denpasar Bali Airport customer review

(United States)

I got to experience both transfer and local arrival and departure. Arrival was fine. I had read horror stories about Visa on Arrival procedure especially with several flights arriving around midnight but process was smooth and fast. Everything is clearly marked pay for Visa process immigration then exit through customs. All desks were open and took 10 minutes. Transferring to domestic flight had to walk outside to domestic terminal. Domestic terminal is a bit haggard and worn with struggling aircon but well labelled and efficient. Must have Rupiah to pay departure tax. Lots of Taxi touts on exit but just refuse and proceed to taxi desk where rates are preset. Departing from international terminal was smooth but all the shops burning incense inside makes the air quite acrid and there is no place to sit until about a half hour prior to departure when you are finally allowed inside your gate area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Denpasar Bali Airport customer review

(Australia)

Flew into Bali December 2011 with Virgin arriving on time at 2.30pm. As I expected this to be a busy time in customs and immigration and being a senior lady I'd prepaid $25 to be met by concierge services at the entrance to the arrival hall. Transfer from the plane to the hall was by bus. I was in the second bus and on arrival no Bali Concierge representative to be found and no one holding up my name. I walked around enquiring about the company and looking for assistance but no one knew this company and no help was in sight. I bought my own visa continued through immigration on my own collected my own luggage and passed through customs. This probably took only 30 minutes so wasn't particularly busy and I was very lucky. The following day I SMS'd the Bali Concierge services who requested what my arrival flight details were assured me they were at the airport from 11am to 11pm and if I'd like to use them for departure it would cost me another IRP125000. Needless to say I did not use the company again and have put this down to another of the Bali scams. So be warned obviously hoping to make the entry to Bali easy doesn't always work.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Denpasar Bali Airport customer review

(Australia)

Arrived Sunday lunchtime. Very humid. Lines are ridiculously long at immigration on arrival it took us 45 minutes to clear. Once through the baggage carousal is not clear you need to ask what carousal your luggage is coming off. Once you walk out of the airport there are no signs for shuttle buses to hotels nor is there a taxi bay. Trying to get information from the information desk is like talking to a brick wall. Unpleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Denpasar Bali Airport customer review

(Australia)

As a frequent traveller to Bali I have got to know it reasonably well and the key to the experience is when you arrive and depart. If you are fortunate enough to arrive from Kuala Lumpur at lunchtime you will have a much better experience than if you arrive in the afternoon when there is a rush of large planes. Same as when you depart. The midnight flights back to Australia are usually packed so expect long delays when you are departing. The queuing for visas and then the queuing for immigration make this one of the worst airports in South East Asia. There is the corrupt VIP service which allows you to skip the lines if you pay an extra $25 each and families often fork out this to avoid hour long delays in non air-conditioned space. There is no duty free on arrival either and as other reviewers have mentioned beware of the porters. The shops when you are leaving though are excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Denpasar Bali Airport customer review

(Australia)

An openly hostile attitude greets travellers at both immigration and customs but my gripe is that the transit lounge has been closed which means that travellers are forced to purchase a temporary visa (US$25) irrespective as to whether their connecting flight departs in five minutes or five days.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no