Delhi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 359 reviews
5/10
No Skytrax Rating
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10/10

Delhi Airport customer review

(Australia)

I can't enough of Delhi airport. Never took me more than 10-15 minutes to get my boarding pass. Immigration did not take more than 10 minutes. Security is where they are very strict though it feels safe when you know that everyone is frisked thoroughly. Lot of shops cafe restaurants to shop and eat. Very reasonable price. Would recommend definitely.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(India)

Excellent all round experience spacious interiors roomy good food and beverages. Easily one of the best airports around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(Canada)

I was in Delhi Airport in December and January and both experiences were great. Upon arrival from BKK I walked to Passport control and waited about 10 minutes before being cleared. I was impressed with the new terminal (T3). Upon leaving India in January I arrived at the front doors greeted by an armed guard asking for my flight itinerary. I did not have it printed but I showed it to him on my iPhone and had absolutely no issues getting in. Checking in was a breeze and passport control/security was fine. Took about 20-25 minutes to get through so make sure you are there at least 2 hours before in order to get to your plane on time. Once I cleared security I was amazed. This new terminal is like nothing I have seen. Huge beautiful design clean (which is rare in India) a lot of shops and eateries everywhere and very nice staff. I am a smoker and I loved the fact that the smoking room was an enclosure that was outside. About 4 years ago when I came I absolutely hated IGI but this new terminal has changed my mind.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(United States)

We arrived here via Jet Airways on our way to Singapore. I must say that I was greatly pleased with the hospitality and service. The new T3 is a total game changer for India and the rest of the region. I was there in the early morning hours and it was a very pleasant experience. Staff at several points offered a kind "good morning" and a smile. In few years I hope to see them rival airports such as Changi and Incheon (but probably not until the other terminal - T4 is constructed and airline reputation improves) which will improve facilities for domestic flights. The artwork and sculptures inside are just stunning combined with beautiful carpeting. Prices in the duty free are very reasonable and the terminal offers an amazing selection of brands to shop from. Hope to see Mumbai develop into something like this very soon! Great job Delhi! I would happily transit through here next time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(Hungary)

You need time and patience on this airport plan a lot of time to make your change here. Very important even if you are checked in online you need to get in a line for your boarding pass because your airline is not allowed to let you print out your document. I was told the check-in closes 2 hours before departure I don't know I arrived 25 hours before. When your hand luggage has been screened you get a stamp on your luggage/hand luggage/airline sticker with the date. This stamp will checked before you get on the plane. If you do not have this you are in trouble. So after security you should check your sticker/leaf for the stamp. And you need to get in the line many times. Without air ticket you are not allowed to enter the terminal. For the whole building there are 4 old blind men to check this documents. Imagine how fast this is. Then check is line immigration line security line enter the waiting room designated for your flight than one more old soldier who checks the stamps. I was lucky I did not find any crowd at any time. Every line took me about 3-4 minutes there were only a few international flight out that time (8 am). The terminal is huge to get to your flight you need to walk 2 miles. Many restaurants shops long distances. I found all clean the soldiers were not smiley but friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(India)

I have travelled through IGI more times than I can count. Many people complain about the tight security but I feel it is required. The food is relatively expensive. I am not giving a good review just because I am Indian. Generally I am the first person to criticise things in India.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Delhi Airport customer review

(United States)

We were on transit at Delhi airport for 7.5 hours while flying from Kathmandu to Narita. The whole setup is flawed and we were stuck there for more then 2 hours to get a boarding pass. Again - it happened at 6 pm and we waited until 8 pm to get the boarding passes. After getting the pass we went to security check. The guard/police sent us back to the desks to get something called Delhi Transfer (DT) written on our boarding pass. When we returned to the desk the lady wrote down DT using a pen. What a farce! Try to avoid Delhi if possible. There is no service and there were half-a-dozen people doing the job or one or two max.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Delhi Airport customer review

(Finland)

Have travelled a few times through T3 and every time the experience has been quite good and hassle-free. This time arrived at 5.30 am from Helsinki and connected to an Air India domestic at 9 am. Bags were out quickly and immigration was a breeze then quickly upstairs to Air India departures with a security check on the way upstairs - we were at the Air India counter by 6.30 am and had plenty of time until AI departure that was on time. The same story on the way back to Helsinki: easy and hassle-free. Maybe this is due to the fact that Finnair lands in Delhi in the morning instead of midnight and takes off at 10.45 am when there is not that much international traffic at T3. Moreover there are some pleasant eateries and cafes there plus great views to the runways to do some plane spotting. Cannot understand some very negative feedback from fellow travellers about Delhi Int'l Airport. Sure Delhi cannot compete with Hong Kong Singapore Changi KLIA or Bangkok Suvarnabhumi but it's still modern bright rather functional and clean. Security is tight but when you know this beforehand you shouldn't encounter any major problems at Delhi Int'l Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Delhi Airport customer review

(Australia)

Visited this airport only once and I have to say by far the worst experience ever. Seats broken limited facilities very tight security (especially for us Pakistanis) and a very dirty airport. Stopped there for 3 hours and couldn't bear a minute within the airport at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Delhi Airport customer review

(United Kingdom)

We arrived here on a Virgin flight and generally the airport experience was ok. It took about 35 minutes to get through immigration but the queue was constantly moving albeit slowly. There were plenty of free baggage carts available and clean free toilets although in both cases it did not stop an airport employee trying to get a tip because we wanted to use the free service. Our bags were on the belt when we got through immigration and leaving the airport was easy. We then flew internal from T3 and it was surprisingly easy and orderly. Very short queues pleasant staff and seats in the waiting area for our delayed flight. The drive from central Delhi to the airport took about 30 minutes but the roads were relatively jam free for Delhi on a mid Monday morning. Arriving back a few days later at the Domestic Terminal we were quickly bussed to the terminal our luggage arrived within minutes (it was a full jet so we were prepared for a long wait) and we were quickly out of the terminal past the numerous food stalls outside. Departing from T3 a couple of days later to London was a struggle. Check-in was fast but the queue for immigration took 30 minutes and that for security took nearly an hour – the problem being not enough staff on duty for all of the scanners (and this was at a peak departure time). From arriving at the airport to getting to the gate to 2 ¼ hours. Once airside it was calm and peaceful and we took off on schedule.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes