Delhi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 299 reviews
5/10
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1/10

Delhi Airport customer review

(United States)

Do not transit via Delhi. Regardless of amount of time you have during transit you will end up spending 90% of the time at the transit area. I had heard about the problems at the old airport but I was hoping that they would have implemented new transit policies for the new airport - wrong. During inbound and outbound flights I was able to get out of the transit area mere 45 mins before my flight. And if you have a long layover you are stuck in this place with one small food stall where food is bad. No where else I have ever had to spend pretty much locked up like in a jail cell during transit. Even though they have build a nice looking airport the ones transiting via Delhi will never get to explore the airport taste some Indian food purchase gifts and so forth.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

IGI's new Terminal 3 is a massive improvement on Terminals 2 and 1D. It's really impressive and easy to use although the carpeting throughout is hideous. Why carpet? Why the vile 1970s design? My concern is that it will all deteriorate very quickly and will end up looking just as bad as other Indian airports - give it 10 years. Why don't the Indian airport authorities believe in on-going maintenance?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(United Kingdom)

London to Bangkok via Delhi - big mistake. On outward journey did not get 2nd leg boarding card was told would get this in Delhi transit - this is chaos taking forever. Had a 4 hour transit stop so no big deal. Foodc ourt many restaurants used rupees that I had from a previous visit to India. On return same scenario confusion at transit gate. I wanted to eat but now only had euro or swiss currency - small curry stall would not take except rupees - McDonalds the same. Went to Thomas Cook foreign exchange but they only change for Indian passport holders!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

The new airport is aesthetically pleasing and impressive. However the airport is yet to be completely finished with shops still in the process of being built with incessant hammering and drilling. Duty free shops expensive and selection is not extensive. Ground airport staff need to be trained to be more professional and take responsibility to answer queries rather than just shrugging and answering in the negative more often than not. The airport boasts wi- fi access but this is only available to pax with Indian mobile connections and not available to those with international ones. On enquiring about this wi-fi issue a senior staff member answered "Its your problem not mine" - very customer friendly indeed. Overall a nice airport good for spending an hour or two but frankly I am bored of it already. It is one of South Asia's better airports - but dont compare it to Changi or HKIA Indira Gandhi Intl does not come close to either of the two.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

The arrivals experience was smooth - a long walk from the gate to the immigration area but there were many travelators made it quite painless. The height of the ceilings and general sense of space is wonderful. Immigration was smooth: took less than a couple of minutes between arriving and getting through. I had no checked luggage so cannot comment on the wait time for luggage - which I've heard can be very long. Once outside there was no wait for a radio cab which got me home in less than 25 minutes was prepaid and smooth. I ended up spending quite a bit of time in Departures on the way out because I got there a bit early and passport control/security was quick. Entry smooth; the outside area feels very open and spacious people seeing you off can hang out for some time if they like. Inside once past security there is a pretty good range of shops including a couple of boutiques stocking Indian designers a bookstore or two decent duty free a good restaurant (branch of the Smokehouse Grill in South Delhi I think) several coffee places and a very nice food court on the upper level. Again it all feels very spacious and unhurried and relaxing. The wifi access was one problem: it requires you to have an Indian cellphone number for an activation code to be sent to - not a great idea for international travellers! The gate area has these chaise longue to lie down on. Not much else to do at the gate areas though. I hope they add a few shops eating places and so on over time (Having said that it feels wonderfully uncluttered for an airport a rarity these days!)
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(Germany)

Recently transferred at New Delhi airport on flights to and from Kathmandu. Had plenty of time for transfer which is needed due to long corridors taking up to 15 minutes to get to the central area. All transfer passenger must go through security which was quite efficient and to the central area before going back down the corridors to the gate area. It is important to make sure checked bags are recorded so the get on the next flight. The main terminal area looked very impressive at first site however a closer look reveals poor workmanship like cracked tiles torn carpets etc. Ongoing construction is unfortunately destroying much of the floor space. Terminal catering quite good and we thought reasonably priced (but maybe high for India).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United States)

Used the new T3 international terminal during a recent trip. You no longer have to deal with the masses outside the entrance doors much more space to move around the check-in area and the security check has been moved to immediately after immigration meaning you no longer have to worry about missing your flight due to security if you go to the lounge. The main terminal area is much nicer than the old one though as another poster has noted the shops are overpriced lounges are nicer as are gate waiting areas. Queue control also seems to be better though I was leaving on a Saturday night when traffic seemed pretty light. Alas there are still some teething problems. My main complaint was the shuttle service from the domestic terminal (1D) to the international terminal. The bus itself is fine but you're dropped off at the very bottom level where there are no luggage carts to be found. This forces you to lug your heavy bags up a seemingly endless series of travelators to the 3rd level - no easy feat when you're tired. There is still insufficient place to sit if you arrive too early to check in for your flight. And although Wi-Fi is free you must have a working mobile phone to obtain a password by SMS - a big problem if you're a visitor without an international-enabled phone. They don't even offer a pay option anymore. And finally I don't care for the gate setup - similar to Bangkok or Singapore where you have a second (useless) security check then a waiting area to sit until your flight is ready to board but the waiting area itself doesn't open until about an hour before boarding. If you're too early there's really no place to sit in the main terminal unless you have lounge access or patronize one of the overpriced restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Delhi Airport customer review

(Canada)

Terminal 3 departure area to fairly quiet. Immigration was very smooth at least a dozen counters open for tourists and I was through in about 10 minutes. The rest of the terminal was in excellent condition and at least half the shops were completed and open for business. Easy to get around from the gates and overall a huge upgrade over the old terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Delhi Airport customer review

(Philippines)

I used the new terminal a week or so after the opening. The landside / check-in area is large with room to move but if you are early for check-in then plan to sit on your suitcase. Anywhere remotely looking like seating was filled to capacity with locals sleeping. Once check-in opened then the lines quickly formed although in fairness I have been in slower lines. Landside shops? forget it! Lines of people waiting at passport control has transferred from the old terminal to the new one same people of course! It takes these guys ages to do anything. At one point the line next to mine (and they had been waiting a long time) were told to go to another line because the officer was due his tea break! Security checks are far too slow but faster than the old terminal maybe they are nervous but I think needing to remove a shaver electric lead from hand baggage and sending it through the scanner again is a bit too much! Airside immediate impression is 'wow India have entered the airport excellence challenge' after a while you remember where you are and can easily see where you are. Shops are there but overpriced (cheaper to buy your last minute present in Delhi) no available seats near anything like a coffee shop and the area around the main one was dirty. Further in towards departure gates the areas are very large pleasant and fully carpeted. I wonder if that was good idea since it looked dirty already and with kids spilling their coke (seen many times in the 2 hour airside wait) it wont last long! To give this airport any glowing report now would distract from what it will be like - if I said the waiting areas at the gates and the open areas at landside are the best things at the airport then its a good guide.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(Australia)

Just spent 7 hours waiting in transit lounge at Delhi Airport whilst travelling London to Delhi with Air India and Delhi to KL with Air Asia in circumstances where my wife and I could have and should have spent no longer than 5 minutes in the area. The rule operating in practice is that you cannot transit until the airline which delivered you to Delhi signs you over and you are accepted by the airline taking you out again. This is so even where you are appropriately ticketed and have an internet boarding pass for the ongoing flight. So if there is no one available at your ongoing airline or no one processes your request from the arriving airline you simply sit and wait and are effectively left in limbo. The only way to get through is to constantly harass the staff to keep checking on where matters are for your particular case. You are invariably told each time you approach the desk by the person on the counter that they do not work for the particular airline that you are flying out on and the matter is not their responsibility. Air India appears to be the only company represented in the transit area. Many people are forced to spend long periods (in some cases more than 24 hours) confined in the transit room with no shops or other facilities. This is completely unnecessary where passengers hold ongoing ticketing. No one appears to be in charge or available to deal with passenger transit. You are just locked in a room and left to fend for yourself. I saw many very frustrated and distressed people unable to have their individual transit situations appropriately dealt with. The many individual staff members at the transit desk whilst personally pleasant were incompetent to handle the situation. The whole shambolic situation is a debacle. I was told by another passenger that on one occasion the security staff would not even allow travellers out of the room to go to the toilet for a period in excess of 3 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no