Delhi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 303 reviews
5/10
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4/10

Delhi Airport customer review

(India)

Domestic departure airport is huge and one has to be prepared for a long trek. The shopping area is pleasant prices comparable to a mall. Check in took 10 minutes and likewise for security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

Arrival smooth and unhindered. Immigration a breeze with plenty of desks open. Luggage arrived within 5 mins of getting to collection area. Departure at T3 also easy. Security prior to the terminal and at the entrance was high but courteous. Check in and information highly visible. Security checks inside quick but not very impressive. The waiting areas are new so look good and there are a good selection of shops and eating places. The place was also very clean which for India is something of a plus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Delhi Airport customer review

(United Kingdom)

I used T3 on four occasions over the past two weeks domestic and international arrivals and departures. Immigration for me has never taken more than 10 minutes. The domestic side I found to be very well supplied with places to eat/drink/shop (felt much more "complete" and bustling than the International side). There were a number of good food options in the food court and some good book/magazine buying options. In addition at the domestic exit they now have postpaid Radio Cabs - ie. you pay by the meter for radio cabs Rs 25 per km + Rs 80 airport charge. Not sure if they've switched to post paid at the international side too - but for the previous comment who was complaining about the range of fares to Defence Colony I wonder if s/he was comparing air-con radio cab prices (about twice yellow-and-black cab fare) to old non-a/c-yellow-and-black cab fares - since the former would be around Rs 600 for Def Col and the latter Rs 300. International departures smooth. Check-in/security quick long walk to the gate but place to relax once there. The two things which remain an annoyance are the insistence on printouts at entry and the penchant for stamping tags on every piece of hand luggage both of which I hope someday disappear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Delhi Airport customer review

(United Kingdom)

This airport is a zoo and best avoided. It looks impressive from the outside but that is all. Arrival was not too painful - 1 hour queue in immigration then another 30min for luggage. The Forex counters have poor rates. Prepaid taxi counters appear to charge what they want - from 600ruppes down to 300 rupees for a car to Defence Colony and are pretty unhelpful - not the most hearty welcome for the first-time India visitor so it is worth to shop around despite what they will tell you. The return was a nightmare. At first security personnel (police) man every possible point in the airport. They are rude and speak almost no English. If you can show no ticket they will not let you into the terminal building. My husband did not have a printout of his e-ticket and was refused entry. Luckily I had printed mine out and was able to go in and on to teh Air France counter to stomp my feet ( and Air France personnel was helpful to be fair - but security and ground staff appear to be completely separate). More hassle at the security check (again mannned by police) - as a woman I was only allowed to pass a metal detector about half a mile from where i had left my hand luggage (and the boarding pass). Security stamp your boarding card for a reason unknown to me. More police by the gate again checking boarding passes and on the walkway onto the airplane. At that point I was happy to see the back of them. Airside shops are pretty poor - don't wait to buy last minute souvenirs there. Duty free choice below average with prices higher than average (compared to small city European airports). Food choices abysmal - only spotted a branch of Coffee Bean and Tea Leaf the insipid Singaporean Coffee Shop Chain charging 150 rupees for a small cappuccino. Seating is hard plastic - at present you are better off lying on the hideously coloured carpet and staring at the cheap looking prefab ceiling.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(United States)

Do not transit via Delhi. Regardless of amount of time you have during transit you will end up spending 90% of the time at the transit area. I had heard about the problems at the old airport but I was hoping that they would have implemented new transit policies for the new airport - wrong. During inbound and outbound flights I was able to get out of the transit area mere 45 mins before my flight. And if you have a long layover you are stuck in this place with one small food stall where food is bad. No where else I have ever had to spend pretty much locked up like in a jail cell during transit. Even though they have build a nice looking airport the ones transiting via Delhi will never get to explore the airport taste some Indian food purchase gifts and so forth.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

IGI's new Terminal 3 is a massive improvement on Terminals 2 and 1D. It's really impressive and easy to use although the carpeting throughout is hideous. Why carpet? Why the vile 1970s design? My concern is that it will all deteriorate very quickly and will end up looking just as bad as other Indian airports - give it 10 years. Why don't the Indian airport authorities believe in on-going maintenance?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(United Kingdom)

London to Bangkok via Delhi - big mistake. On outward journey did not get 2nd leg boarding card was told would get this in Delhi transit - this is chaos taking forever. Had a 4 hour transit stop so no big deal. Foodc ourt many restaurants used rupees that I had from a previous visit to India. On return same scenario confusion at transit gate. I wanted to eat but now only had euro or swiss currency - small curry stall would not take except rupees - McDonalds the same. Went to Thomas Cook foreign exchange but they only change for Indian passport holders!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

The new airport is aesthetically pleasing and impressive. However the airport is yet to be completely finished with shops still in the process of being built with incessant hammering and drilling. Duty free shops expensive and selection is not extensive. Ground airport staff need to be trained to be more professional and take responsibility to answer queries rather than just shrugging and answering in the negative more often than not. The airport boasts wi- fi access but this is only available to pax with Indian mobile connections and not available to those with international ones. On enquiring about this wi-fi issue a senior staff member answered "Its your problem not mine" - very customer friendly indeed. Overall a nice airport good for spending an hour or two but frankly I am bored of it already. It is one of South Asia's better airports - but dont compare it to Changi or HKIA Indira Gandhi Intl does not come close to either of the two.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

The arrivals experience was smooth - a long walk from the gate to the immigration area but there were many travelators made it quite painless. The height of the ceilings and general sense of space is wonderful. Immigration was smooth: took less than a couple of minutes between arriving and getting through. I had no checked luggage so cannot comment on the wait time for luggage - which I've heard can be very long. Once outside there was no wait for a radio cab which got me home in less than 25 minutes was prepaid and smooth. I ended up spending quite a bit of time in Departures on the way out because I got there a bit early and passport control/security was quick. Entry smooth; the outside area feels very open and spacious people seeing you off can hang out for some time if they like. Inside once past security there is a pretty good range of shops including a couple of boutiques stocking Indian designers a bookstore or two decent duty free a good restaurant (branch of the Smokehouse Grill in South Delhi I think) several coffee places and a very nice food court on the upper level. Again it all feels very spacious and unhurried and relaxing. The wifi access was one problem: it requires you to have an Indian cellphone number for an activation code to be sent to - not a great idea for international travellers! The gate area has these chaise longue to lie down on. Not much else to do at the gate areas though. I hope they add a few shops eating places and so on over time (Having said that it feels wonderfully uncluttered for an airport a rarity these days!)
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Delhi Airport customer review

(Germany)

Recently transferred at New Delhi airport on flights to and from Kathmandu. Had plenty of time for transfer which is needed due to long corridors taking up to 15 minutes to get to the central area. All transfer passenger must go through security which was quite efficient and to the central area before going back down the corridors to the gate area. It is important to make sure checked bags are recorded so the get on the next flight. The main terminal area looked very impressive at first site however a closer look reveals poor workmanship like cracked tiles torn carpets etc. Ongoing construction is unfortunately destroying much of the floor space. Terminal catering quite good and we thought reasonably priced (but maybe high for India).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no