Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 359 reviews
5/10
No Skytrax Rating
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9/10

Delhi Airport customer review

(Germany)

I have been to this airport on numerous occasions each time my gate is towards the end. The good thing is that there are plenty of travelators all around and getting to the gate gets easy. The complimentary water bottle and newspaper received just before boarding the aircraft is appreciated. Security is tight but I think that is needed plus it gives you a sense of relief when you know that everyone has been checked properly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Delhi Airport customer review

(United States)

International transfer airside. I transited through Delhi airport on my way to Kathmandu in August. Arrival time was 9.45pm. The Transfer Desk was total chaos with no lines lots of people standing in front of the counter and unresponsive staff. My flight was with Jet Airways. It was not clear who was a Jet Airways rep there. Overall Delhi was disorganized time consuming and unfriendly. On my way back the stop was in Mumbai. Arrival time 5.00 pm. No Transfer Desk here but the Jet Airways staff directed us the whole time. We made a line where our boarding passes were marked "DT". The security line was fast. The process in Mumbai was efficient organized and fast. Delhi airport is newer Mumbai is undergoing renovations but the transit process was superior and very good in Mumbai.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Delhi Airport customer review

(Netherlands)

Travelled in July and August 2013 and had to pass through Delhi airport 3 times for transfers. 3 times it was awful. Took 1.5 hrs to pass security. Checks for hand luggage was so slow. So inefficient. Couples were split up because you had to be completely body searched by a woman in another row. No one speaks English. If you transfer you need at least 2 hours for connecting flights. Security is good but this airport is a mad house.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Delhi Airport customer review

(US Virgin Islands)

The airport feels like any of the best airports in the world. It is vast and clean and has enough facilities to keep you occupied no matter how long your lay-over. The security is tight and some of the rules (like having a printout of your boarding pass) may be cumbersome but they do not hassle too much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Delhi Airport customer review

(United States)

First trip to Delhi since the new airport opened. Marked improvement over old facility. Good Points: New and clean facility multiple shops and restaurants (most with Indian cuisine). Lines were not too long. Chairs to lie down while you are waiting in T3 terminal. Clean wash rooms Custom check was brief and courteous. Yes they do have Starbucks in T3 terminal. Low Points: Long walks every where from deplaning to custom and on return long haul to the plain. Restricted choice for non Indian cuisine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Delhi Airport customer review

(India)

Delhi airport is generally a pleasant experience except for one rotten Apple i.e. the Security check. It it's totally unprofessional manned by inept staff who are more clerical than security staff. Most of the counters are unmanned with more supervisors than actual workers. The inefficiency had to be experienced to be believed. All in all spoils an otherwise decent experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Delhi Airport customer review

(India)

Always been a breeze to use. Airside shopping is fairly impressive and diverse as are food offerings. The abundance of air bridges is an added advantage. Baggage claim is quick. Cityside is fairly well organized (and no touts!) and thanks to the airport express getting to the city centre is a breeze. Easily the best in the region and beats other airports I've used like the Paris (CDG ORY BVA) and Barcelona.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(India)

T3 International. Good clean layout fast immigration checks plenty of eating options and clean toilets. Not much more one can ask for international level airports. Overall a highly satisfying experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(United Kingdom)

Transited en route to and from Kathmandu. My First experience of Delhi and I was most impressed. Everywhere clean and spacious with courteous staff. The baggage transit system functioned well with my bag being transferred from my Emirates flight to my Jet Airways flight seamlessly - even though I was not on a through ticket. En route home to Manchester I used the executive lounge where the shower and the food was excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(United States)

IGI Airport was very clean spacious and welcoming to me when I first arrived there. It is a beautiful airport and when you arrive you can tell that a lot of time and hard work was put into building the airport. I would definitely want to travel to IGI again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes