Delhi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 299 reviews
5/10
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5/10

Delhi Airport customer review

(United Kingdom)

Facilities in Departure Lounges - both domestic and international - excellent but the system of making transit pax sit in the "visitors lounge" until the security guard chooses to allow you through to check-in might mean you don't have a lot of time to appreciate them. The Visitors Lounges themselves are awful - they don't even have toilets. I was stuck in one for over 12 hrs and was not impressed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United Kingdom)

Initial impressions are good. Indira Ghandi International Airport is a modern world class airport. However it is let down by the security. There are checks to get into the airport checks to get to check-in checks to get to passport control and the massive queues at passport control and through security. Whilst most modern airports and airlines suggest check-in 3 hrs before an international flight you need closer to 5 if you want to shop or use a lounge. It is ludicrous!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Delhi Airport customer review

(Germany)

Very loud. Most of the announcements are unnecessary and irritating. Apart from that why do they have to announce the 'departure' and the 'arrivals' of all flights? How does that information help any passengers waiting for the flights. It functions with minimum announcements all over they world so why not at DEL?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Delhi Airport customer review

(India)

The new terminal T3 is a vast improvement from the old one. Mostly the facilities are fine just about what you would expect as minimum from any modern city airport. However what really exasperates is the security - their objective seems to be to harass the traveler. The awful looking carpets are a bother to drag luggage over it. Other than this an acceptable airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United Kingdom)

If you are not in transit it is airy modern and there is plenty of space. The security checks are frequent and time consuming. If you are in transit- make sure that your bag has been offloaded. I was told at Heathrow that my bag would be booked through Delhi to Bangalore - it was offloaded at Delhi. An announcement 5 mins before my connecting flight was the only information I had which was too late - connecting flight departed and I spent hours being passed from one uninformed official to another each stamping bits of paper etc. Eventually retrieved my bag thanks to the airline representative - not the airport officials. Wasted 6 hours at Delhi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(India)

It has everything several check-in counters security gates bright natural lighting during the daytime shops and areas to lounge and dine. The distances one has to walk is not a problem unless travelling with an infant or older traveller. Windows airside do not give you a good view of the flight operations if you are waiting. On the city side hailing a taxi can be confusing with different lanes for different types of taxis. Similarly making your way to the Metro Station is not easy and locating the Coach boarding point is not easy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Delhi Airport customer review

(United Kingdom)

Its clean and the queues were practically non-existent when I went through (they seemed to be manning more counters than there were customers both at check-in and immigration. Yes I agree with some people that the staff have not been trained as well as at other airports and many don't seem to know anything or just want to pass you on to someone else but in general everything at this new terminal is self-explanatory. I found the signage to be clear and sufficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(Canada)

A nice modern building full of rude staff and a terrible lack of co-ordination for passengers in transit. One can wait a long time at the transit desk to be given boarding cards to proceed through security to the departure area and lounges - even Business Class passengers are caught-up in this inefficient mess that can last for hours. The security screening area beyond the transit counter is small and congested with long lines. The quality of the business lounges is generally poor unless you're in the Plaza lounge. Other lounges are exposed to the concourse therefore noisy and insufficiently air-conditioned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(United Kingdom)

Quite impressed with the shiny new airport that came with the Commonwealth Games. A few quirks though. Last place to change money is before security and the retail outlets after don't give great rates. There also seemed to be far more security (6 passport checks) than I've ever experienced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Delhi Airport customer review

(India)

Used both the domestic and international wings of T3 and never been disappointed. Having seen CDG and BCN DEL is impressive. Special mention to baggage arrival which was very quick and the airport express train is very useful. Never transited so can't really comment on that but as far as point to point flights are concerned DEL is an excellent airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no