Delhi Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 299 reviews
5/10
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5/10

Delhi Airport customer review

(Finland)

The new terminal 3 at Delhi Airport is well laid out clean and seems to be up to international standards. Signage is very clear. Immigration and emigration process times are fast. Luggage delivered pretty fast. Toilets clean. Shopping is satisfactory though merchandise variety especially quality Indian products within a reasonable price range could be better. The retail space available in the international section is definitely not some 20K m2 as advertised by DIAL. Not even close. Landside is not yet fully ready.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Delhi Airport customer review

(United States)

International terminal 3 is finally a goer. It is an improvement on the previous effort T2 (that would not be difficult). It is new - Indian new (meaning not entirely finished). Where it is finished on close inspection it actually isn't. Departure is an improvement (but not much) as is Arrival (still have the really self important immigration officers but that is true everywhere). Everything is quicker slightly quicker which is better than it was. Luggage still takes a long time to arrive which is mysterious. Departure lounge is amazingly expensive - $6 for a small beer kind of expensive. They have a sports bar which as of now is not actually licensed but they do have a smoking room as a nod to Asian tolerance. Do not look too closely at the fine workmanship as that will only disappoint and whatever you do do not chuckle as chuckling tends to offend too. In all a very Indian effort but still better than the previous effort that was T2. The domestic terminal is actually an efficient (and dare I say it) pleasant experience and quite a surprise. Naturally that will be closing and relocating to terminal T2 in the very near future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(Japan)

Used the new T3 for an international departure shortly after it opened in July end. While the outlook of the terminal is greatly improved I still had to wait in a long queue outside to get in. They have at least 8 entrances to the terminal but only 2 were open to passengers after checking of tickets and passport. Why not open a few more to ease the flow of passengers getting in!! Once inside another long queue at the check-in counter of Jet Airways who seemed to be checking in all domestic and international passengers at same counters. Security check didn't take very long and I was just in time at the gate to board my flight. The washroom near the gate had no lights. Apparently was still in a state of construction. However being a new terminal it was clean. Advice: Give yourself enough time before departure to have a less stressful departure experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Delhi Airport customer review

(Germany)

I used this airport four times in the past quarter of a year. The international terminal is dirty badly managed simply unsuitable to bear the amount of passengers. Adversely the domestic terminal is modern full of light clean and well organized.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Delhi Airport customer review

(Singapore)

Delhi's new Terminal 3 has finally opened. Lots of aerobridges travelators well laid out baggage hall clean toilets - a truly superior experience compared to the old terminal. I wish they could improve the calibre of people at Immigration and it isn't fully ready (lounges and outlets are still being put into place) but it is an international quality terminal. I noticed that there is now a proper transit area for connecting passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United Kingdom)

Quite similar experience as any one - food stalls are empty display vague westernized food. Nowhere to go. But still the unmissable Indian experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Delhi Airport customer review

(United States)

Delhi Airport (International Terminal) was not as good as I thought it would be. I had to spend seven hours in transit area of the international terminal while going/coming back to/from Kathmandu. The international transit wait area has just hard bottom seats restrooms two little light snack stalls and two TVs - no duty free or lounges restaurants/cafes cyber stations sofas etc - all of these are available beyond security on the way to boarding flights which happens only 3 hours prior to the departure time. The transit wait area is a small area and authorities/airline land crew not very helpful - saw some airline crew make fun of a non-English speaking passenger which looks like is a frequent case here sadly. They just opened up a new terminal last week may be the conditions there has improved!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(United Kingdom)

If you are a transit passenger who is going to have to wait for extended periods of time in the transit lounge do not do it. We flew to Bangkok stopping 15 hours in transit. We knew it would be a long wait but did not understand the ordeal we would face. The facilities are absolutely appalling and the staff do not want to know that you are freezing because the air- con is sub zero temperature all night. You are not allowed to use the clipper lounge unless you are business class. No cash machine no currency exchange. Filthy toilets. No information desk unless you have already passed through security check! After 15 hours of begging for help from airport staff customs office and airline staff we were near breaking point. Staff laughing at us. There are other issues for western women which I cannot speak of during this review but you are going to find it most uncomfortable. If you can avoid New Delhi in transit ove night please do. I do not wish our experience on anyone.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Delhi Airport customer review

(United Kingdom)

This must rank as one of worst capital city airports anywhere. Staff rude security whilst visible is largely ineffective the place is filthy! My advice is touch nothing - get on the plane ASAP and use the facilities on board.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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