Dalaman Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 122 reviews
2/10
No Skytrax Rating
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1/10

Dalaman Airport customer review

(United Kingdom)

Dingy and dull airport. No air conditioning thus very hot and stuffy everywhere. Enormous queue outside the airport just to get in it was chaos and took us about a half an hour just to get into the airport. Why is there a security gate just to get in the airport? The Visa charge is a little bit of a rip-off but I can cope with that. I can't cope with spending £8 just for two milkshakes at McDonalds. Not a child-friendly airport at all I'd try another airport if you have young children. The buses were crammed with far too many people as well I have a mild fear of being in a crowd I can't escape from and it was horrible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

Just in case other people do not know. If you hand a £20.00 or £50.00 note to pay for a visa you will not get change. They will not accept £5.00 so make sure you have the correct note.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

The experience at Dalaman airport is the polar opposite of our experience in Turkey. Staff sullen and unhelpful. Prices three times the norm and majority of the food available is of the fast variety - ie. rubbish. All in all a very unpleasant experience. I would seriously avoid this airport at all costs in future and visit Turkey via another airport if possible. Maybe if others do the same they might get the message.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Dalaman Airport customer review

(United Kingdom)

Just arrived back from Turkey via Dalaman Airport - holiday but was ruined by my experience at this airport. Security screening and check in was fine but when they opened the gate for boarding it was absolute chaos. They didn't call for passengers disabled or with children to come forward first. Nor did they call people in certain rows. There were two flights for the same gate 34 and people were confused about which queue to be in as no direction was given. Then they couldn't get buses to take passengers to the plane last call was flashing on the screen and 100's of passengers were still waiting to be transported to the plane. It must have been a frightening experience for elderly and disabled people. I don't think I could face this airport again. Thankfully we did not purchase any food here as we had been warned in advance about the outrageous prices.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dalaman Airport customer review

(United Kingdom)

Check in queues were long and slow but apart from that things were fine. Plenty of seating (at 4am) - 2 coffees and 2 pastries for £5 (at the departure gate).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

The whole administration gives the impression of no organisation. Although I had checked the 5 of us in online we had to stand in the bag drop queue for an hour because they rechecked in everybody in the queue. There were also lots of people in the bag drop queue who had not checked in. Very poor end to a great stay in the area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

How I wish I had read these reviews before going on holiday. Normally my husband and I never go into any airport bar as usually we pick up our car from our arrival airport however because there was 6 of us we had a bus arrangement and due to flight being delayed for over 3 hours thought we would go and have a drink at the bar. Never again 3 pints of lager 2 fantas and a small bottle of water cost £49. We were utterly shocked but should have realised the moment we entered the bar as there were only another couple of people there. The prices at the fast food outlets was also extortionate. We had the foresight to take sandwiches and soft drinks with us although had to drink liquids before customs ( wish we had had similar foresight for the airport bar!). The airport was also very stuffy hardly any aircon. I felt so sorry for parents with small children as they would have definitely needed drinks. Also agree with reviews regarding lack of seating downstairs. The airport authorities really need to sort this out. If we go back to Turkey again we will take food and drink and will not go through customs until the last minute. Lovely airport totally spoiled by rip off prices!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Dalaman Airport customer review

(United Kingdom)

The main gripe about the airport is the prices. The airport is clean air conditioned with decent toilet facilities. Take food with you. The authorities have stopped drinks going in so that is a problem. Be prepared know what to expect and should not be a problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dalaman Airport customer review

(United Kingdom)

I wish I had read these comments before my return from Dalaman Airport we are still reeling at the price for 2 pints TL35. How can that be justified. Such a disappointed end to a lovely holiday.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dalaman Airport customer review

(United Kingdom)

Still the same ridiculous prices for food or something to drink - we were delayed for 6 hours and the security staff tried to stop us going back outside for a cigarette - while they were smoking in front of us! Turkish authorities REALLY need to clamp down on the concessions here - the airport is famous worldwide for rip off prices the infrastructure is pretty bad as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no