Dalaman Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 105 reviews
2/10
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4/10

Dalaman Airport customer review

(United Kingdom)

Arrivals perfect but passport control were very rude - just throw your passport at you then take a tenner off you. Way home was horrendous we had about 1-2 hour delay we had to sit on the floor as poor seating. Everything there was a rip of didn't even bother going in the shops as read previous reviews saying rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

What an absolute disgrace! I got fleeced 40 lire (£18) for two beers and a small tin of pringles! Nowhere to sit poorly lit escalators designed to try and keep you spending (by being laid out the wrong way round) the whole place is a complete living nightmare made worst when you are delayed (which is a near certainty).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Dalaman Airport customer review

(United Kingdom)

I agree with all the previous comments about the rip-off prices at this airport. Last year Burger King landside wanted TL28 for a bacon double cheeseburger - not the meal just the sandwich! This year (2009) that BK was closed. Airside the rip-off continues. A cheeseburger at McDonalds is around £10 and £40 for a family of four would be about average. The airport is new and clean. There is very little seating except in the food areas. It is easy to get to the food areas up an escalator but there is no "down" escalator nearby. to get back to the ground floor and the gates involves a long walk to the othere end of the terminal and back. Poor design!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

I agree with all that has been said about the extortionate prices that passengers are expected to pay for very ordinary food and drink at this airport. I was asked to pay 46 lira for 3 can of coke and a packet of Pringles. This whole pricing issue is a shame because my experience in Turkey was generally of very reasonable prices . I was left with such a "sour taste" because we had a very long wait at the airport and would have like a decent meal at an acceptable price. Even a burger king burger was 26 lira. Turkey should take notice that on this basis alone I would veto their application for EU membership
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dalaman Airport customer review

(United Kingdom)

Do not think I am adding anything new here but just to underline what everybody else has said. If you are unfortunate to get stuck at Dalaman Airport like we were (for 13 hours) make sure you have a credit card with you to pay for your food and drink. 6 of us needed to eat something. KFC. Macdonalds Pizza Express etc all roughly the same price - GBP 10 per head! There were 6 of us we bought 6 meals at KFC and it cost TL135 = GBP60.00. Amazing how they can get away with it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

(United Kingdom)

Same comment as everyone else. Outrageous prices limited seating despite being a new airport it was dull. The staff resent being there and all in all a poor end to a fantastic holiday. To get a seat we went into the pub at the end for a meal and drink. Same comment really outrageous prices and the staff seemed more intent on shouting across the bar to each other than serving their customers. Food in the bar was disgraceful particularly as we had been used to fabulous food in Kalkan. I'll be making sure any friends of mine going there don't get caught out like we did. The Airport authorities should be ashamed of themselves.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dalaman Airport customer review

(United Kingdom)

I agree totally with all the comments people have submitted to this site - having experienced in the past severe delays at Dalaman (aircraft problems) - I expect by now we holidaymakers have paid off the national debt of Turkey. Having been an ill-fated passenger of XL last year my colleague and I were faced with a six hour wait at the airport before we were flown home. We had not yet checked in so discovered the cafe in the coach park - whilst not cheap we whiled away many hours at half the cost of being inside the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dalaman Airport customer review

Staff speak very poor English; not the ideal situation when going through security - especially when they seem frustrated at you for their lapse in communication and not yours. Staff generally miserable customer service poor - at passport check in I had my passport snatched and chucked back at me was stripped of £10 for a visa which nobody had been warned about and was completely disregarded throughout the entire process. This in combination with a dull concrete roofing and dim lighting makes for a somewhat depressing experience. Prices are ridiculous. The 'cool zone' shop was selling a normal pack of pringles for £10 when I asked "You think that's cool" whilst referencing the shop name and pointing at the packet was abruptly threatened with a call to the police - for simply questioning the price of a beverage that shouldn't have been more than £1.50. This was made somewhat worse when either parents were forced to empty their pockets to feed or water a young child (£4.00 / 500ml bottle of water) or they simply went without for which Turkish authorities in the airport should be utterly ashamed. This pricing left a sour taste in my mouth as the holiday came to a close - and very effectively summed up Turkey's financially taxing culture hidden charges and nothing - for free culture - which even bites when you've paid the admission fees. The whole experience made me realise how good Gatwick airport really is.
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4/10

Dalaman Airport customer review

Yes the airport is very expensive it was 25 TL for a meal at Kentucky Friend Chicken or MacDonalds very expensive. We knew about this and still ended up buying rolls and drinks which for 4 rolls and drinks worked out not as expensive but still not cheap. You can take bottled water through Customs so buy it before you get to the airport. Also a good point to let you know which a friend did me is you have to pay a £10.00 english note for each passenger to get into the country so take it with you as its a pest when you get there.b The airport is very clean and cool and the toilets were clean so it was fine just don't eat there.
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3/10

Dalaman Airport customer review

Cannot agree more that the prices of refreshments in Turkish airports are far too high and likely to leave a bad taste in any traveller's mouth!
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