Dalaman Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 122 reviews
2/10
No Skytrax Rating
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3/10

"departures is just incredibly stressful"

(United Kingdom)

Not Verified | Arrival was very good, no fuss at all. Bought duty free cigarettes which were very well priced (booze ended up being cheaper in UK sadly). The departures though is just incredibly stressful. I can't stand security at the best of times but it's so over the top here. I do not know if it's the norm for the turkey but the checks before boarding the aircraft were incredibly panic and anxiety inducing. They make you feel like a criminal and do drug swabs all over you and your stuff. I will also mention the prices are criminal and you should 100% avoid spending any money inside this airport. Water and food is cheaper on the plane.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"don't know why we were kept waiting"

(United Kingdom)

Not Verified | The double security at this airport was not explained to us in advance so that was a suprise. The lady at the gate for the wheelchair access kept us waiting until all the people in the queue already waiting had gone through which we thought was reasonable. She then kept us waiting while she let hoards of people who arrived after us through, then she kept us waiting while no-one was actually in the queue but every so often people would arrive (it was becoming slightly irritating by this point). Unfortunately we don't speak Turkish and she didn't speak any English so we don't know why we were kept waiting all this time while no-one else was in the queue. Her only job would have been to lift the barrier and let us through to the wheelchair access route. We were only allowed through when someone working at the airport arrived pushing a wheelchair otherwise I think we would still be there. She looked really peeved that she had to let us through following after them. In comparison, the security guys in the area we were waiting to get through to were really helpful and friendly.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"leaves a sour taste when leaving"

(United Kingdom)

Not Verified | You don't really have a choice, as this is the only airport in the area, especially if you are going to Oludeniz or Fethiye. But if you can avoid this prison. From your very first steps into the airport you are subjected to x-rays and bag checks that's before you even check in. The staff are about as cheerful and welcoming as what you'd expect when signing into His majesty's Prisons. Once you've checked in... onto passport control and the 2nd bag check. 5 flights leaving in the space of a few hours. So how many gates open? 2 and one for the prison guards... once you've finally managed to get through and you've had your belongings thoroughly checked your through to the Duty Free, which you'll need to remortgage your house and sell your feet pics on Onlyfans to get a bottle of whisky and some sweets for your colleagues at work... Nevermind, the food court can't be as expensive.. Nope double priced meal deals. I could not get my head around the simply outrageous "Meal Deal" from Eat ups! A stale sandwich and small Fanta for £13 pounds... it was even advertised as a "Deal". Oh the WiFi is unreachable as you need a code from the kiosk but no one has it... the paid "super" WiFi work though... shock. And finally when your gate is called and you can escape this prison... you have all your belongings swabbed and yet another scan. Guess it's security and it would stop any potential security threats, but this is too much. Love Turkey, but this Dump leaves a sour taste when leaving. Positives: it's clean.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport ever been to"

(United Kingdom)

Not Verified | Worst airport ever been to. Food, drinks total rip off. Arrogant people who think you come on holiday to give them tip, tip tip, tip,. Makes you not want to go to turkey again. I do give tips when in Turkey but not when am asked
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"rudeness of the staff"

(United Kingdom)

Not Verified | Absolutely ridiculous place to be, it's actually put me off traveling to Turkey again. The rudeness of the staff is just something else and the scamming by the staff is also out of order. We had small cabin bags that fitted into a metal frame used to measure when we departed the UK yet on the way back to the UK from Turkey they put our bags in the frame again and they wouldn't fit. The bags actually had less in it than the first time so none of us could understand why none of the bags fitted in this frame the airline charged us £160.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"bitter taste after a wonderful holiday"

(United Kingdom)

Not Verified | An experience that has left a bitter taste after a wonderful holiday. What a shame that tourists are completely ripped off as they leave the country. £40 for two chicken wraps and chicken tenders at KFC. £14 for a horrible greasy pastry and a soft drink. The man ahead of me complained as he was charged 9 euros for a coffee. How can they get away with this? People have no choice if they want to eat! A shameful way to exploit tourists,
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"recommend you avoid this airport"

(United Kingdom)

Not Verified | This is the second time in 2 years of using Dalaman Airport and it's shockingly bad. On arrival on both occasions it's quick, simple and easy to get in, collect luggage and get out. But this is a story of two halves. Easy to get in, extremely hard to get out. When arriving to depart from Dalaman you have to enter a full security search of all luggage items and personals, this is as soon as you enter (for the record this isn't the part that bothered me) Then you try to find the check in desk, now I have never seen as of yet on both occasions seen a single tui representative at this airport. As someone mentioned nearly all staff are hired through the Military process and as such don't offer a service but a duty, also the airport serves both military and commercial and for that reason explains the extreme security. Check in staff cannot answer any questions or help with any queries as they are not the airline representatives rather more military trained check in staff. At this point you're looking for WiFi, don't worry there is maybe one or two WiFi kiosks in the whole check in area. Terrible system and it allows for 30mins only, then you need to start paying for 2 hours or the day pass, remember this as it's important later. If you're lucky to scan your passport and get 30mins you're then off to the border control, not such a problem as they use camera's but ques are very long, again not such a huge problem. This is where all the problems begin. The duty free is great for alcohol and cigarettes but for everything else it's an absolute ripoff, the prices are scandalous and ridiculous as it's supposed to be duty free, my advice unless you're after the booze and cigs just walk through. Now, last year in the departure eatery and lounges there was one or two WiFi kiosks. This year 2023 there are none, zero, this means for the other travellers that could claim their free WiFi for 30mins are left with absolutely no choice but to buy time, this is downright horrible as people nowadays need WiFi to notify friends and family if they are delayed or cancelled flights. The prices for any food or drinks are an absolute rip off. People complain about UK airports being dear. Forget it, Dalaman Airport kids happy meal is over 11 euros. Again zero representatives, then the departure lounge gets sectioned off with glass walls and they run through a whole security check with full body searches and checks. Once this happens you cannot get to a toilet or do anything else, you are effectively bearded like sheep. I understand the need for security but at this point with an airport designed to rip you off you're just annoyed. Again, if there are any delays or cancellations good luck finding ANY operator representatives. I highly recommend you avoid this airport.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"extortionate pricing"

(United Kingdom)

Not Verified | Just awful. Intimidating, extremely unfriendly. Journey home far worse than entry to Turkey. The queues, extreme security, rudeness of all involved are completely unnecessary. Treated like livestock. Extremely stressful and has put me off holidaying in Turkey ever again. I now understand that the place is run by the military, people trained to treat others like criminals - just awful. So demeaning. And the extortionate pricing, be prepared to be bankrupt.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the most extortionate prices"

(United Kingdom)

Not Verified | Disgustingly rude and disrespectful staff, and the most extortionate prices I have ever come across, I came through security and saw a corner shop “snack n pack” just as you come through security on the left, I saw a baby fruit pouch in the fridge but there was no prices so I went to the till to buy this with an apple Juice and baby biscuit, I paid on card which came to 712 lira, I didn’t realise the maths at the time but when I worked out this was £24 I immediately went back as I thought they had charged me wrongly, the lady behind the till told me this was correct. I was so shocked I said I wanted to return the items as the prices they have charged are disgusting, the lady was extremely aggressive and was shouting in my face sighing at me and telling me to “shhh” she made me physically break down in to tears at how she treated me and then the other 2 members of staff began to laugh in my face along with her. Never ever will I return to this airport in my life. It is a shame as the resort I stayed in I could not fault, if you are ever going to Turkey I would seriously recommend flying to Antalya as I would never go here again.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely horrible people"

(United Kingdom)

Not Verified | I will never go back to turkey where it involves me landing in Dalaman airport. In resort staff can't do enough for you but as soon as you get to the airport it's a different story. 3 times they swab and search you, also very rude, no help with anything. Absolutely horrible people never again.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no