Cochin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 58 reviews
4/10
No Skytrax Rating
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2/10

Cochin Airport customer review

(Canada)

I was flying Jet Airways to Mumbai to catch my flight to Munich with Lufthansa. Two officers checking the same document 2 times before you even check in with the airline. Another luggage scan to be performed before you check in your baggage. After check in you go through security. Men and women have separate lines. This is where I encountered the most incredibly rude security staff. Even Mumbai Airport staff were better than here. Just the attitude of that person ruined the whole impression about the place. I suggest the airport authorities should give some customer service training to these staff before they are put to work. Wi- fi did not work but rest of the staff was acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Cochin Airport customer review

(United States)

Me and my wife flew from and back JFK-Abu Dhabi-Cochin. The immigration officers are not customer friendly and fast enough to absorb the number of passengers. While coming back to USA it was difficult to find the departure gate entry because of overcrowding by general public. Somebody control the crowd for the convenience of passengers. The CISF personnel at just before the security/scanning check was very rude. Too many checks at different stages which is not found in Gulf or American airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Cochin Airport customer review

(India)

Small but clean airport. Things move reasonably fast with not much hassle. Duty free options are limited but the prices are reasonable. Adequate food and beverage services. Immigration officers could do with a smile on their faces.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Cochin Airport customer review

(United States)

I flew out of Cochin to Doha on Qatar Airways. QA told me to arrive at the airport 45 minutes ahead of flight time as I was flying business class. Fortunately I arrived more than 2 hours ahead which turned out to be barely enough time. On arrival at 6.30 am there was a huge slowly-moving line just to get in the international terminal. Two uniformed guards were slowly checking every boarding pass and passport. Just inside the door was an identical performance with another guard checking the same documents! As expected QA check-in was flawless. Immigration involved a slow line. At security everyone needed a body scan. The departure lounge when reached was surprisingly large and clean -- which was needed to recover from the entry process.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cochin Airport customer review

(United States)

I flew in from JFK via New Delhi and then to Cochin. It took about 45 minutes for the luggage to arrive we were the only arriving flight in the middle of the night. I had to go the rest room its dirty and the floor had water all over. The domestic side of the airport is severely lacking with regards to facilities and cleanliness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cochin Airport customer review

(Australia)

Surprised by the efficiency and friendliness of all personnel - immigration customs airline check-in and duty-free staff were uniformly courteous on arrival and departure. The toilets were clean. Departure lounge seemed spacious but that may have been because ours was the only international flight at the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cochin Airport customer review

(India)

Clean and neat terminal. Immigration department needs to increase their staff. Departure lounge is big clean quiet and facing onto the runway also comfortable seating arrangements. Big parking area with flowers and plants. Large duty free shop area with reasonable price. Staff all seemed smiling and friendly. Overall very good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cochin Airport customer review

(Netherlands)

Flew in from KUL with AirAsia into Cochin airport. At the immigration counter the immigration guy even had a sense of humor. Once out of immigration and down to baggage hall there was a duty free for incoming passengers. After collecting bags arrived outside and there were no hordes of people asking for your attention. In fact no one approached us - we quietly queued for a taxi service (at the official counter) the driver came near the arrivals and took us to the taxi. Its a wonderful airport without hassles that are normally associated with travelling in India.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cochin Airport customer review

Very clean spacious terminal. There was increased security with screening prior to entry into the terminal that took about 10-15 minutes. Once in the International Terminal baggage screening check-in emigration and security was all completed in less than 30 minutes. The departure lounge is comparable to any international terminal in aesthetics quite spacious quiet with five gates/aerobridges wall-to-ceiling glass facing the tarmac and runway and very comfortable seating with good snack outlets at a reasonable price and a large duty-free area. Staff all over the airport seemed very friendly with the sole exception of the security at the entrance who were more curt and to the point. Overall a pleasant and relaxing experience.
no
1/10

Cochin Airport customer review

A clean modern airport but managed by incompetents. It took 2.5hrs from entering the airport to getting into the departure lounge. Increased security is the excuse but it does boil down to very bad management. Massive queues in the initial security re luggage (45 minutes) check in with Qatar was fairly quick (15 minutes) followed by very slow moving long queues at immigration control with staff working at a snail's pace ( 60 minutes) followed by personal and hand luggage security checks (30 minutes which involved manual tick sheets where each passenger had to be marked off involving 3 staff collectively looking down a list. As a frequent traveller I see many airports and this has to be the slowest and most badly managed airports.
no