Cochin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 66 reviews
4/10
No Skytrax Rating
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10/10

"airport environment friendly"

(India)

Not Verified | Cochin International Airport is a beautiful, environment friendly and comfortable airport. From the infrastructure to the furniture, the process, the staff, everything about this airport exudes comfort and positive vibes. The airport is powered by solar panels, wooden interiors and well functioning toilet fittings and fixtures make this airport an environment friendly one.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Rude immigration staff"

(Kuwait)

Not Verified | Rude immigration staff. Today i was really irritated with the unprofessional and rude behaviour of the immigration staff. He wanted me to provide a copy of the ID proof of the country which I reside in. I had provided the soft copy ( issued by the govt) which is accepted in all airports. Not all staff are rude but there are some characters like this who spoil an otherwise good airport.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"This is the worst airport in India"

(India)

Not Verified | This is the worst airport in India. I have been to so many airports but never have I been asked to wait outside. I then decided to go to Marriott for dinner, they clearly mentioned come by 11.45 and we shall allow you inside. When I came back it was 11.45 sharp. Then they changed the rules as per their convenience. If I was 6 hours early for check in due to circumstances I had to come early and they asked me at night to wait outside. After coming inside my airline which was supposed to leave at 6.45, didn’t even start check-in which should be done at least 3 hours prior to departure. I couldn’t even go to the lounge. A lady was peacefully sleeping at the counter. The entire staff were rude as if we were asking them their kidneys. I have never in my life had a terrible experience as such. I’m never going to visit this airport ever again. Better to take a train or a bus where you can sleep instead.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"all the socket are not working"

(Malaysia)

Trip Verified | Almost all the socket outlets in the food court are not working. Passengers use these points to charge mobiles and this does not serve the purpose. Why do you have them there? To show that you provide service?
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"so rude and obnoxious"

(Australia)

Trip Verified | Arrival no problem, departure is a totally different matter, the people at customs need to be taught some manners and respect, so rude and obnoxious. Never experienced such people in all of my travels, we will never be going to that airport again. Upset both me and my wife. What an end to what was a great holiday. They don't believe a word of what you say, throw your bags at you and make you feel like a criminal, even though there was nothing wrong. Horrible experience.
Experience At AirportArrival and Departure
Date VisitNovember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"my only gripe would be the loud intercom"

(United Arab Emirates)

Not Verified | Lovely airport, arrivals was a breeze so was departures, my only gripe would be the loud intercom, it’s way too high and becomes more of an annoyance rather than help. Also the WIFI - won’t get an OTP without an active number and receiving OTP is not practical with most international numbers, make your WiFi free just like DXB airport without the number registration process. It was a hassle when my number didn’t work and had to use my roaming data.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"It is very sad what Cochin airport has come to"

(United Kingdom)

Trip Verified | Very disappointed to see that you are busy aping the western culture and forget our own roots. As an Indian I am very proud of my heritage and all my traditional food. However Cochin airport is a far cry from that. You will happily serve cappuccino coffee to please a foreigner while completely omitting to serve a traditional Indian masala tea or a nice bru coffee. It is very sad what Cochin airport has come to.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"there is a way to handle such things"

(Switzerland)

Not Verified | The officer at the security was extremely rude and most certainly needs to learn how to interact with travelers. I am a professional and carry a lot of charging cables for various devices - phones, headphones, laptops, etc. They had asked me to take out all electronic devices including cables which is understandable (guess the scanning machines in CIAL are outdated and needs an upgrade). I accidentally missed a couple of cables and a thermometer - I am also a human and can sometimes miss things. The lady officer was so rude and shouting at us (wife, kid and me). The situation would have been very different if she told us in a normal tone. Even my 4 year old was taken aback and was asking me what we did so wrong that she was shouting at me. I totally agree that it was my fault but there is a way to handle such things.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Security check is a big mess"

(United Arab Emirates)

Not Verified | Arrival is very convenient for International pax. Departure is a mess. I used this airport in August for AUH flight. At the entrance there is a crowd. Passengers and their non pax relatives are standing in the line. Inside there is a Rapid covid test facility. A money eating one. Same test we do outside for INR 500. In the airport it is INR 2450/. Boarding desks are very slow. Immigration desks are comparatively fast. Security check is a big mess also. Arrogant CISF officers not friendly with pax. Shouting like a fish market. We have to remove all electronic items even chargers and headphones also from our bag. CIAL should replace the scanner with latest technology which could ease passenger movement and security check with lesser time.
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"social distancing was not being practiced or enforced"

(Canada)

Trip Verified | Two observations: - I arrived here during Covid restrictions and to my dismay found that social distancing was not being practiced or enforced. Most Officials wore too small a mask to cover their nose and mouth both at the same time, while also, failing to maintain social distance or enforcing them. The flight arriving had passengers from both gulf countries and other internationally connecting flights, where Covid restrictions are strict. To observe a lack of concern for Covid and its prevention, was appalling. - The officer at the corner counter who was supposed to be handing out embarkation forms for foreign nationals was rude not only to myself, but also to an elderly couple who was behind me. He began by pointing out our ignorance, further throwing accusations on how we had not acquired the embarkation forms inflight on Emirates. None of the Emirates staff on a flight from Dubai had even heard about it. (This is after I contacted them about it). The officials on duty need to reminded that they are in the hospitality industry and expected to serve people not to demean or insult them. Or better, post some signs & directions so that we can get these forms on our own without dealing with such personnel.
Experience At AirportArrival Only
Date VisitNovember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1 to 10 of 66 Reviews