Christchurch Airport

Not Verified | Super long queues for passport controls and goods to declare check point. Hundreds of passengers but only 3 officers. Worst airport in Australasia!

Not Verified | Disgraceful toilet facilities, very long queues for both male and female. In male toilets only 3 urinals and 2 stools available for the hundreds of people there.

✅ Trip Verified | Very surprised at the length of queues for security checks and passport control, both arriving and departing. In these days of modern airports it seems that Christchurch is behind the times, and certainly falls short of what you expect. Staff very pleasant, but long queues add a lot of stress to the airport experience and I would probably avoid flying into Christchurch again until this has been addressed. Not sure if this is standard for NZ airports though.

✅ Trip Verified | Probably one of the worst airports I have seen in New Zealand. Security screening staff was very rude. Seating in a hall and waiting rooms is inadequate to the number of people traveling. My suggestion: avoid like the plague.

✅ Trip Verified | Flying cattle class without the benefit of any lounge access (I still haven’t forgiven Air NZ for its split with Virgin Australia, but that’s another story). So, here we are awaiting boarding and all the airport has to offer airside is a pitiful Coffee Club café, one of the poorest choices to send off international visitors with a lasting memory of what was hopefully a great experience of the best that New Zealand has to offer. But no, they chose a cheap and cheerful import from Australia with minimal offerings and nothing that is fresh and green. To coin a phrase, so sad.

Not Verified | Facilities and amenities of the airport were actually much better than expected and most of the ground staff we have met were great. Biggest complaint goes to immigration staff - who had conflicting information and communication. Each staff gave us different information, and led us to queue three times in three different queues. One staff in particular did not even bother to listen to our explanation before making us queue for the third time. Terrible first impressions to tourists when seeing New Zealand for the first time.

❎ Not Verified | This is by far the worst international airport I have landed in (and I’ve been to LAX multiple times). The queue at immigration took more than 45 minutes (there was one person on the counter) and then we get out to customs to be faced with another long queue! By the time I got out - it was more than an hour since we had landed. I was in the “all passports” line and clearly we were treated like second class citizens with only one employee having to deal with us. If I had a choice again - I would not choose to land at the Christchurch Airport.

❎ Not Verified | This is an attractive airport with a nice variety of food and gift shops. My complaints are two: firstly when I arrived there were no signs to show where to go to get picked up so headed for the nearest obvious exit and wandered around in the rain trying to find signs to hwere the pick up area is. Another group coming to Christchurch said exactly the same thing when we met up later. The second is the desperate lack of seating throughout the airport and especially at the boarding gate where more people were sitting on the floor than in seats. I find this totally unacceptable for a major airport.

❎ Unverified | Christchurch is a nice and smooth-looking airport. Now they are adding a hotel. Security was good, and I had no problem getting my luggage after flying from Singapore. The airport is quite big - I'd recommend it.

❎ Unverified | Christchurch International airport is absolutely appalling. While the checkin area as adequate amenities and restaurants the departures lounge has only one restaurant which is very overpriced. Lack of food sources means that we had to wait over an hour for our food. Additionally there is a lack of power outlets and the wifi does not work on mobile devices. Avoid this airport if possible.