Christchurch Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 45 reviews
5/10
No Skytrax Rating
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5/10

Christchurch Airport customer review

(United Kingdom)

Easy to park easy to walk around and find what you're after and very stress free. New terminal just opened which makes it even better. Just needs more international flights to/from the city now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Christchurch Airport customer review

(United Kingdom)

I was flying from the international terminal which had suffered some damaged in the recent earthquake. Although parts of it were closed due to damage (some food areas some waiting areas) staff were determined to put on a brave face and some asked us to e sure to return in six months when they hoped to have the damage repaired and to be operating normally. The international area is bright and welcoming there are plenty of seats and it is very spacious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Christchurch Airport customer review

(New Zealand)

Such a vast improvement in design productivity and functionality for the domestic terminal. It's open so you can feel the change of seasons. The international terminal has been fantastic since the last revamp. Customs a breeze bio-security not too shabby. And the new themed bridges are stunning to give visitors an inside first-hand glimpse before they even get out of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Christchurch Airport customer review

(Australia)

Bit unfair to review in some ways as this airport is currently being re-vamped. The domestic side is in dire need of work. Small pokey and tired it will be hopefully much improved soon. The International departures area has been done and is quite good though there are not enough seats when it is busy and it is lacking in character. What a shame this pretty city did not get an airport that reflects some of it's charm?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Christchurch Airport customer review

A very clean and tidy airport with adequate amenities. Domestic and international are very open and easy to find your way around. However alo of the positive points are lost on two very odd aspects at the international terminal: firstly CHC Airport still requires the payment of departure tax at the bank outlet - airlines are not permitted to include it in their fares. Secondly the entry to customs and the departure lounge remains closed even though the airline check-ins are open and processing passengers. The result is a long queue of angry passengers waiting to clear customs when they eventually decide to open it. This is very unusual and highly annoying (as noted by previous reviewers). No reason is offered - it's as though it's just for the convenience of customs officials.
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5/10

Christchurch Airport customer review

Christchurch airport is a great little airport. Very efficient and friendly staff with good amenities clean and comfortable.
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2/10

Christchurch Airport customer review

Friendly Qantas check in told me that the business lounge was opposite gate 29. They did not say that the international lounge would be closed and we would have to wait outside for almost an hour with no explanation part of a growing and frustrated crowd. We watched a steady stream of staff enter via keypad each carefully avoiding eye contact with the waiting customers. One group of travellers arriving as staff entered followed to the door but were swiftly repulsed given short shrift. We were eventually admitted passed through the formalities and I made for the Qantas business lounge which I found to be closed for a further half an hour with no indication as to why. A passenger paying the business class fare has as part of the expectation free access to the appropriate business lounge this I believe I paid for when I booked with BA/Qantas why did they not say that the airport would in effect be closed to international passengers. Christchurch is a fine city but it seems to have a part time airport.
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4/10

Christchurch Airport customer review

Qantas domestic is great. No line ups fast check-in and check-in staff were always friendly. Gate lounge was roomy with views out onto the airside area. Good selection of shops and eateries. There is a public viewing deck for the tarmac and planes. This was very interesting and imagine rare for international airports in this day and age. The domestic and international airports though separate are under one roof which is convenient for those landing and departing internationally and domestically at Christchurch. Just a great little airport with all the comfort of its bigger counterparts across the globe.
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4/10

Christchurch Airport customer review

Christchurch is a nice little airport where you can sit and watch the planes while having something to eat. There is also a viewing deck which is unusual in these days of heightened security. I noticed a useful little play area which seemed to be keeping a lot of children happy. The airport was clean and the staff very polite and friendly.
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4/10

Christchurch Airport customer review

Very compact airport with a bright new international wing. Prompt provision on bags on carousel after a Qantas domestic flight. It's also across the road (the walking route is signposted) from the Antarctic base and visitor centre which is well worth a visit if you have 2 or more hours to spare.
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