Christchurch Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 39 reviews
6/10
No Skytrax Rating
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9/10

Christchurch Airport customer review

(Italy)

I really love CHC airport after its thorough renewal basically a new airport (especially in the domestic section which was somewhat dingy before renewal). Modern clean spacious and efficient in my opinion currently the best airport in NZ (though obviously smaller than AKL).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Christchurch Airport customer review

(Cambodia)

It is hard to believe that this airport is a new design - a new design should be better than what has gone before not worse. The worst aspect of it for me was the 50 metres my elderly mother had to walk in the icy wind from the only drop-off point to reach the terminal (200 metres to International Arrivals). There is neither roof nor windbreak. Wheel chairs are available only once you reach the terminal. Have a look at Auckland: out of the car/taxi/bus - into the terminal; Singapore Wellington and thousands of others including the old Christchurch airport the same. What genius designed this in Christchurch? The regional terminal is a zoo with grossly inadequate facilities - especially seating - to service the volume of passengers. The old airport used to be pretty good - perhaps a bit of a mess in terms of design but it had a lot of character and history behind it. The new(ish) International Lounge area is also good with lots of glass and natural light and good passenger facilities. The recently completed airport is a windowless concrete block totally focused on commercialism.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Christchurch Airport customer review

(Australia)

Arrived at airport on flight NZ 888 at about 11.25pm. I travel frequently and have used the airport before. I usually sit in the arrivals area watching TV after buying a coffee and sandwich at the cafeteria (the only venue open). I was travelling to Dunedin and was waiting for the bus that left at 6am. Last night I was ordered to leave the lounge having no where to go since the departures lounge opens only at 3am. I asked why I was not allowed to use the lounge since I was not breaking any of the written rules displayed in the airport. The tart answer from the official was that it was their airport and they decide who sits where. You can not afford to infuriate visitors to your country by having ridiculous rules and rude staff as the first point of call to an international airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Christchurch Airport customer review

(Australia)

Airport is currently under renovation. A new section of the terminal is complete and it is a vast improvement from the old building. The check-in area is spacious modern and very New Zealand. The airport is well signed. Entry and exit by vehicle to the airport is a breeze. Air New Zealand check-in area is great and not cluttered. Looking forward to when the whole renovation is complete.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Christchurch Airport customer review

(United Kingdom)

Easy to park easy to walk around and find what you're after and very stress free. New terminal just opened which makes it even better. Just needs more international flights to/from the city now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Christchurch Airport customer review

(United Kingdom)

I was flying from the international terminal which had suffered some damaged in the recent earthquake. Although parts of it were closed due to damage (some food areas some waiting areas) staff were determined to put on a brave face and some asked us to e sure to return in six months when they hoped to have the damage repaired and to be operating normally. The international area is bright and welcoming there are plenty of seats and it is very spacious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Christchurch Airport customer review

(New Zealand)

Such a vast improvement in design productivity and functionality for the domestic terminal. It's open so you can feel the change of seasons. The international terminal has been fantastic since the last revamp. Customs a breeze bio-security not too shabby. And the new themed bridges are stunning to give visitors an inside first-hand glimpse before they even get out of the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Christchurch Airport customer review

(Australia)

Bit unfair to review in some ways as this airport is currently being re-vamped. The domestic side is in dire need of work. Small pokey and tired it will be hopefully much improved soon. The International departures area has been done and is quite good though there are not enough seats when it is busy and it is lacking in character. What a shame this pretty city did not get an airport that reflects some of it's charm?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Christchurch Airport customer review

A very clean and tidy airport with adequate amenities. Domestic and international are very open and easy to find your way around. However alo of the positive points are lost on two very odd aspects at the international terminal: firstly CHC Airport still requires the payment of departure tax at the bank outlet - airlines are not permitted to include it in their fares. Secondly the entry to customs and the departure lounge remains closed even though the airline check-ins are open and processing passengers. The result is a long queue of angry passengers waiting to clear customs when they eventually decide to open it. This is very unusual and highly annoying (as noted by previous reviewers). No reason is offered - it's as though it's just for the convenience of customs officials.
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5/10

Christchurch Airport customer review

Christchurch airport is a great little airport. Very efficient and friendly staff with good amenities clean and comfortable.
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