Charlotte Airport

Not Verified | American Airlines schedules so many flights at one time it's ridiculous. Once landed, it took 35 min to get to gate. Same way on departure. No time to enjoy or visit the airport amenities.

Not Verified | Worst airport ever. Dirty, over crowded, no soap in bathroom and no way to keep distance from other passengers. No one at the airport is cleaning, did the FAA forget to tell Charlotte Airport that we are in a pandemic. Most workers at the fast food have their noses out of the masks. I will pay more never to fly through Charlotte again. They don’t care about passengers safety.

✅ Trip Verified | Most inefficient airport in the country. Always end up waiting a minimum of 30 min plus to declare or take off. Poor logistics both on the ground and in the air. Dreadful experience.

✅ Trip Verified | Even though I didn’t request when booking I was able to request assistance for my husband. When we arrived at the Charlotte airport they had someone at the door waiting with a wheelchair. We were treated like VIP’s. When it was time to board our next flight to our final destination even though we were in basic economy last to board they called us as the first to board. Since the plane was full they ask if we wanted complementary carry on checked bags which we were happy to do.

Not Verified | I have to admit, I was quite impressed with CLT. I hadn’t flew through here since the US merger and it was improved. The center core with concourses sticking out works well, the moving walkways are nice, and I explored all of the concourses as I was here for 4 hours. A, B, C, and D were nice, and the food options were excellent. Also, all of the staff were super nice and the facilities were clean. That being said, Concourse E needs some help as it feels run down, overcrowded, and is confusing.

Not Verified | I cannot fathom how poor this airport has been especially in the midst of Covid. I was transitioning through this airport on my way home and I sadly missed my flight. I had to make some important international calls to sort out a new ticket but their internet was spotty at best and I could hardly hold a conversation for for than a few seconds without it dropping and I certainly couldn't do video. I had to piggy back off of a store's network I found somewhere b/c theirs was so unreliable. There wasn't even a Boingo Hotspot there that I could buy and no SIM card vending machines, or any vending machines for that matter in the main terminal, which makes things even more frustrating when the entire airport shuts down at 9pm and becomes a ghost town. Forget about sleeping if you get stranded. There isn't a comfortable place in site and their rocking chairs (very dated now) is really one of the few non-airport style chairs they have available. For being the 16th largest city in the U.S. as the Governor says repeatedly every 5 minutes on the recorded message, it has a long way to go. Few restaurants are open too so expect very long lines at your favourite places to go. Lastly, the TSA agents here are the rudest I have experienced. They yelled at customers, they didn't smile, they didn't even try to have conversation with people when people tried to be nice to them. They all seemed very dissatisfied with their work. Either their manager needs to be fired or they need to find new jobs.

Not Verified | This airport was too packed and social distancing was non existent. The staff walked around more than cleaned the facility and two young workers tried to get into a confrontation with me for no reason. They were in front of me on the automatic belt and kept looking back talking about me but I paid them no attention because I couldn't hear what they were saying. The food lines were long and no social distancing. The bathrooms were not cleaned enough. I have a 6 hour layover in the airport and had to keep moving around to less crowed areas to feel safe. Some people weren't wearing masks and no one in authority corrected them just the automatic message that played out periodically over the intercom.

Not Verified | Charlotte airport is crowded but always feels comfortable. In particular, I want to praise one woman who made my transition through Charlotte incredible. I don't know her name but, I got off my flight from Gainesville FL in the crowded end of E gates and had only a 1 hour layover, and made my way to my next departure in C 15 to Pittsburgh. I stopped to buy lunch and found that my wallet was missing. I quickly returned to E34 and begged the woman who was the gate agent to check the now empty jet, handed her my used boarding pass. She stopped what she was doing and walked through that door. I knew she wouldn't find it and began wondering how I would pay for my parking at PIT. A few minutes later, she emerged through that same door and handed me my wallet. It contained my credit and debit cards and my cash. All intact. I don't know her name but I told her she was my favorite person on Earth. The man seated nearby said "you are one lucky guy", and I agreed. I ran to C15 and made my flight. Whoever she was, she deserves praise. She could have told me "no", or "you were warned to check for your belongings". Instead she saved the day!

Not Verified | During this time of the Pandemic or COVID, I was very surprised to find no potty liners in your toilets. I thought maybe it was overlooked in one of the restrooms, but I visited a couple and no potty liners to be found. I think it should be normal for added protection especially now during the pandemic. My airport in Portland, Oregon has them.

✅ Trip Verified | This airport is in such disarray. I flew from gate e33. They have so many people flocked at the end or this terminal that there are no seats. People are standing. The gates are so close. Like the door to the gate is maybe 2 feet from next gate. No organization at all. People were in line to speak with gate agent and she pretty much ignored us last two in line. I love flying American Airlines but if that means I have to connect in Charlotte then Delta it will be. I can only hope that they get this fixed real soon.